Kimberly A.

Henry
(916) 580-7815 6528 Powder Ridge Drive
kh674a78@westpost.net Rocklin, CA 95765
Operations Manager
Remarkably smart, innovative and driven Operations Manager with highly extensive
experience in business operations and management, budget and financial forecast
ing. Exhibited strong background in the fields of real estate, project managemen
t, community involvement, and business operations; has exceptional leadership an
d supervisory skills; champion in promoting teamwork and coordination to improve
productivity. Efficient, self-inspired, and customer service oriented; has stro
ng entrepreneurial spirit and problem-solving skills. Displayed highly commendab
le ability in sales and marketing, customer service and business administration;
proven expertise in cultivating solid interpersonal relationships, motivate sta
ff and clients, and develop and manage new business accounts. Enthusiastic, arti
culate and organized; has displayed competence to work independently or in a tea
m.
An effective negotiator, leader, and motivator with excellent work ethics and is
committed to impact growth and exceed company objectives. Assertive, driven, an
d goal-oriented; has shown positive outlook and competence in achieving organiza
tional goals and providing utmost client satisfaction. Illustrated passionate co
mmunication skills complemented by strong multi-tasking, planning, and prioritiz
ing talents.
* Business / Financial Administration * Negotiation & Time Management Skills
* Analytical & Problem Solving Skills * Customer Service & Relations
* Sales & Marketing Management * Event Organizing & Logistics
Professional Experience
OfficeMax - Impress Jul 2008 - Feb 2010
Corporate Account Manager
* Promoted, established, and maintained solid customer base in a defined geograp
hic territory according to targeted customer profile that led to the strong sale
s growth of Print-on-Demand Impress.
* Managed, supervised, and oversaw new accounts into transition for account impl
ementation, servicing, and retention.
* Coordinated and worked in partnership with Business Development Managers and O
peration Managers inside retail locations of the said geographical territories t
o achieve or exceed sales targets and provide utmost customer service.
* Afforded full concentration in realizing business objectives by working on the
areas of customer retention, share growth, and margin targets.
* Attained sales volume by 44% in the specific geographical territory within 15
months by successfully managing a re-organizing industry within an ever-changing
economy.
Sunset Whitney Country Club 2008
Events Coordinator & Sales Director
* Served as the first contact person for Country Club events and promotions, inc
luding weddings, corporate gatherings, business meetings, company parties, retir
ement parties, family gatherings as well as golf and lunch events.
* Planned, coordinated, and communicated constantly with all department heads on
a daily basis to ensure that all jobs were performed well, and necessary provis
ions were taken care of.
* Took advantage of networking opportunities such as The Chamber of Commerce and
active community involvement in order to increase business potentials and impro
ve profitability.
Brening Enterprises, Inc. Sept 2007 - May 2008
Project Coordinator - Maintenance Department
* Supervised, directed, and controlled the operations of three (3) facilities &
maintenance personnel on a daily basis; received and prioritized work orders for
fourteen (14) Burger King Restaurants.
* Coordinated and carried out various projects from new product introductions, e
quipment installations, daily maintenance needs as well as preventative maintena
nce schedules; assisted and worked closely with Operations Department on all lev
els.
* Processed, helped out, and assisted in obtaining county and city applications,
along with PG&E and SMUD Rebate programs.
* Collaborated with all departments, including vendors and suppliers, in buildin
g and strengthening business relationships and services; received four (4) wage
increases from owner while employed in this position.
Independent Real Estate Agent 2001 - Sept 2007
Realtor *
* Acquired and developed in-depth knowledge and skills in the sale of residentia
l properties, home valuation and speculation along with staging and home present
ation.
* Worked collectively with Placer County Redevelopment Agency to utilize funds t
o assist first time homebuyers; effectively handled challenging parameters to pr
ovide total customer experience.
* Provided superior customer service and established and maintained solid custom
er relations to guarantee business growth.
Evergreen Brewing Supply, Inc. 1992 - 2000
Sales and Operations Manager
* Oversaw, managed, and directed operations of a successful retail store that sp
ecialized in providing supplies and education required to produce homemade beer,
wine, vinegars, and liqueurs.
* Performed administrative functions, including personnel management, financial
tracking and forecasting, ensuring to improve productivity and boost sales reven
ues while controlling organizational expenses.
* Effectively increased sales and grew customer base to more than 6000 by implem
enting strategic action plans and aggressive marketing campaigns that captured t
argeted market segments.
* Administered the application of niche marketing, creating a wholesale division
within the company, which significantly secured the position of North American
Imported of Coopers Brew products from Australia.
* Developed and published a quarterly newsletter for 6000+ subscribers / custome
rs, designed a comprehensive store catalogue, and launched the retail operations
online presence that effectively enhance market awareness.
Other Relevant Experience
Philip Morris USA 1988 - 1993
Territory Manager - Consultant
Core-Mark International 1983 - 1988
Inside Sales Manager
Education & Trainings
Randford University, Washington DC, 2006
Bachelors in Business Administration - Marketing
Sick House Syndrome, The Identification of Toxins, May 2002
Consumer Protection Course, C.A.R. Residential Purchase Agreement