Tonia A.

Brandon
3711 Medical Drive, Apt. 1622, San Antonio, TX 78229 ~ Tel: 210-257-6147~ Email
: tb67c386@westpost.net
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Administrative and clinical support professional who enjoys working in fast pace
d environments. Strong organizational and technical skills ensuring effective a
nd smooth execution of tasks. Excellent interpersonal skills with the ability t
o communicate with diverse groups of people regarding discreet and sensitive top
ics. Committed to providing superior customer service.
Summary of Qualifications
* Demonstrated ability to work in a busy clinic and multi-program environment.
* Remarkable ability to interact effectively with other employees in all levels
of the organization as well as with the general public.
* Strong ability to communicate effectively and clearly (both written and oral c
ommunication).
* Able to provide nursing services including administering medications and injec
tions to patients as directed by supervisors.
Experience
2009 Norton Family Practice/PMA, Inc. Norton, MA
Medical Assistant/Student
* Provided office support to busy specialty medical practice.
* Greeted and registered new and existing clients.
* Cleaned and prepared exam rooms with the proper equipment and/or supplies
* Obtained clients vital signs, height and weight, performed venipuncture and in
jection procedures.
2006 - 2008 Center for Human Development/TTGP Springfield, MA
Residential Counselor
* Direct Care and supervision of youth in Juvenile Detention Facility.
* Mediated and diffused problematic situations.
* Observed, evaluated and reported behavioral issues to upper management.
* Supervised staff members; on rotated shifts.
2005 YWCA/HTTLP Holyoke, MA
Residential Counselor
* Counseled and mentored female clients in life issues.
* Educated juvenile mothers on parenting and independent living skills.
* Assisted in obtaining resources to further education and/or job searches.
* Assisted in maintaining an ensured secure/stable living environment.

2002 - 2005 Baystate Medical Center Springfield, MA

Phlebotomist/Lab Assistant, Patient Representative
* Greeted and registered patients for lab work.
* Performed venipuncture procedures
* Collected, prepared and sent specimens to lab.
* Received and processed specimens from external clinic areas.
2001 John Hopkins Community Physicians/Odenton Meade Odenton, MD
Medical Office Assistant
* Provided office support to a busy medical practice.
* Greeted and registered new and existing patients.
* Scheduled and confirmed appointments.
Education and Professional Training
2008-2009 American International College Cambridge, MA
Medical Assistant Certificate
1987 Burdett College Boston, MA
Associates Degree in Business Management