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MARK A.

SMITH
1010 Court Drive Apt. K * Duluth, GA 30096 * (678) 852-2591 * ms6834ce@wes
tpost.net
MANAGEMENT/OPERATIONS PROFESSIONAL
Accomplished and highly motivated MANAGEMENT/OPERATIONS professional with a prov
en record of success. Experience in Sales, Management, Customer Service and Bus
iness Operations. Accustomed to working in fast paced environments with a niche
for multi-tasking. Skilled in strategic planning and implementation; able to pri
oritize effectively, multi-task and achieve objectives within time and budget. K
nown for building strong relationships with internal and external partners.
CORE COMPETENCIES
* Merchandising
* Attention to Detail
* Rapport Building
* Presentation Skills
* Workforce Supervision * Performance Management
* Organizational Skills
* Leadership
* Accounting
* Risk Management
PROFESSIONAL EXPERIENCE
SAM'S CLUB
DULUTH, GA
Team Leader, 2004-present
* Manages day to day store operations, while training and developing a team of 8
employees.
* Responsible for managing and maintaining low debt in order to optimize overall
profit.
* Analyzes profit and loss statements and implement strategies in order to align
with corporate goals and objectives.
* Compared pricing between competition in order to stay competitive and profitab
le in the marketplace.
* Expertise in dissolving customer disputes and ensuring every customer was comp
letely satisfied with their service.
* Processes and verifies documentation relating to personnel activities such as
staffing, recruitment, training, grievances and performance evaluations.
* Implemented new product lines and created strategies to introduce and promote
them to customers.
* Enforced loss prevention policy and awareness on the floor in order to control
external shrinkage.
* Established sales goals, managed budgets and devised sales forecasts.
* Maximized sales and profitability of assigned areas through execution of compa
ny programs.
* Worked directly with vendors to confirm and verify shipments.
* Developed and sustained strong business relationships with preferred customers
which lead to increase revenue month over month.
* Analyzed sales trends and monitored stock levels on all inventory items.
* Develops staff member succession plans emphasizing skill assessment, training
and performance management.
* Maintains brand standards ensure compliance with all policies and procedures.
* Motivated staff to meet store goals and comply with policies and procedures.
* Builds network of candidates, interviews and hires staff members while adherin
g to budgetary goals.
FOOT LOCKER KALAMAZOO, MI
Assistant Manager, 2002- 2004
* Responsible for preparing bank deposits, employee payroll, conducting sales go
als meetings.
* Supervised, trained and managed a five-member sales team.
* Tracked all store shipping and receiving reports, documented inventory and dev
eloped tracking system.
* Achieved store's sales plans and operating profits while maintaining expenses.
* Supervised product inventory; verified quantity and quality of products receiv
ed.
* Handled full and part time shift scheduling of employees as well as other pers
onnel issues.
* Managed front cashiers in areas of money handling, voids, shift breaks and cus
tomer service.
* Prepared bank deposits and daily sales reports.
EDUCATION
WESTERN MICHIGAN UNIVERSITY - Kalamazoo, IL
Bachelor of Arts