Lecia A.

Sams
204 Oxford Ave., Green Bay, WI. 54303-2935
Home: 920-491-1188 Cell Phone: 920-713-2282
E-Mail: ls68f83c@westpost.net
Objective MANAGERIAL OPERATIONS/HOSPITALITY SERVICES
Profile Extensive background in customer-oriented service operations and busine
ss development, including sales, marketing, promotions, and cost control.
Excellent communication skills, maintain positive relations with staff and cust
omers in high-volume, fast-paced operations.
Proven ability to handle currency and financial transactions accurately; resolv
e discrepancies promptly; licensed by the State of Wisconsin Department of Healt
h and Family Services Division of Public Health [Food Managers Certification Plu
s a 90% achievement on the ServSafe Testing]
Familiarity with Microsoft Word, Microsoft Excel, Microsoft Outlook e-mail, {20
03 versions with in Windows XP}In-addition; the specialized POS systems. Moreov
er, Credit Card machinery and Security Systems. {The newer systems in the indus
try}
Developed and implemented; Small Business Self Startup & Marketing Plans
Self started businesses includes; Cleaning business & Restaurant / Dance Club O
peration
Accounting & Bookkeeping background also All payroll for personal business oper
ations including needed tax accounting services

Employment History Buckley Enterprises LLC

2251 Huston Rd. Unit A
Green Bay, WI. 54304
Suamico; Subway Sandwich & Salads
13382 Velp Ave., Ste. D
Green Bay WI 54313-8191
Position: Store Manager
2 months training prior to store opening
Opened store on 3-04-08, (Brand New Store)
Hired and trained the whole crew, basically all staff new to employment (first
jobs). The store did set 2 record breaking sales records in its first year alone
.
aSecret Shopper Award.
The store from the beginning broke the sales it was predicted to even achieve.
I also was in charge of all Banking needs for this location, including the chan
ge funds needed. ( this included all cash register needs, deposits an calling in
daily numbers)
Assist other subway locations, which usually had no store manager.
Maintain all record keeping
Maintain labor at sales percentage allowed
Maintain food cost at sales percentages of 26% to 29% dependant on your weekly
sales
Weekly truck order in your food cost percentage allowed
Weekly coke orders
Monthly schedules
Hiring
Firing with all documentation needed ( NO unemployment claims)
Promotions in house or hire needed lead staff
All training, by self
All pop sfaft maintained, posted in accordance with standards.
All compliance checks passed for 2.5 straight years
 All health & Fire inspections passed
Any and all duties call upon to be completed were complied with.
All Payroll Documentation Plus submission, and records maintained in the system
.
12-26-07
5-14-2010
The SC Grand Banquet Center
1250 Mid Valley Dr. De Pere, WI
Position: Asst Baker
Provided all need Breads for the aDailya orders from Shopko Ctr Cafa, SC Grand
and the Nicolet Rest. and the on-site Schneider Lunch services.
This entailed all preparations; baking, and cutting, bagging of all products on
a deadline requested.
Delivery was an added service I would also engage in
I would assist in the banquets for plate up service during very large weddings
and other events.
Pre-pull all needed supplies for the next day
Call in truck order for the weeks supplies 1-2007
12-13-2007
Combined Insurance Company of America
References See: Randy Peronto 5/24/04-
5/06
Sales Manger for Supplemental Insurance {Door to Door sales, Commission Sales}
Rose to position in less than 6 months.
Training of new agents.
Commence morning sales goals meetings.
Traveled to any county in Wisconsin. Other area district managers personally r
equested me.
Servicing and assist all customers in filing claims, In-addition too; picking u
p bi-yearly payments.
Counties serviced: Shawano, Oneida, Brown, Oconto, Outagamie, Door County (to u
pper point), and have traveled to Forrest Co. to assist another DM who was in ne
ed of help. Would engage in the assistance any time requested in Wisconsin.
Traveled to MN. For Three weeks of [very intensive} all week [and no weekend v
isits home] training for this position.

Kentucky Fried Chicken Franchise Oneida Street, Shawano Ave., & Main Street Sto
res. Green Bay, WI. Contact: Current Store Manager Shawano Ave{Evan Cook}920-49
9-3152 9/2003-5/24/2004
Assistant Management in the above listed stores
Responsible for up to 10-20 employees including 2-3 cashiers, for the counter s
ervices; & drive thru services.
Monitor the payroll reports (labor costs) for payroll information.
Utilize & maintain schedule; cashiers production and track cash over /short cou
nts. In-addition any other reports needed by the main offices, via computer ope
rational reporting, in-addition to all safe and banking needs.
Run customer credit card reports, gift cards systems reports. In addition, mai
ntain cash registers updates, also generate all transactions needed to transfer
to computer for closing operational reporting.
Monitor any transactions for azero-tolerancea violations per regulations; in co
rporate standards of food production, preparations, and cleanliness of all machi
nery, and ingredients for any products served to public domain, up to and includ
ing any financial transactions completed correctly.
Prepare currency transaction reports, data sales, coupon statements, and any ot
her needed transactions through out that shifts sales.
Submit incident and disciplinary reports to proper personnel & [authorities]
Trained in the systems necessary for a new staff member in interact with cust
omers [counter or drive-thru services]. Up to and including making all products
. In-addition to operation of all necessary equipment {fryers, mixers, and prop
er handling of chicken products; safety needs in the strictest adherence of!}
Attendance to all P.O.P. needs for the promotion the latest specials or newer
specials in the upcoming months.
Volunteered to traveled to all stores in need of extra personnel or assist in t
raining of new personnel; always available to ago-ina & or astay-latea, for ano
ther employeeas absenteeism.[lateness]
This is high, and expected in this industry.
Recruited & Hired by: of Combined Insurance Company of America
Training Education & Background Total Completion of All required Subway Unive
rsity Managerial Courses May 2010
Combined Insurance Training Center, Minneapolis, MN
05/26/04 [for 3 weeks]
Wisconsin Insurance Licensing Until 06/2008 {schooling, 24 hrs requi
red}
Self Training Computer Repair & Operations
1991-present
ServSafe on-line course 12:45 training
11/28/06 90% score
Food Manager Certification Statewide WI
01/08/2012 expires
University of WI Green Bay
3.0 GPA [late a80as to early a93]
University of WI Milwaukee
3.0 GPA a91-a92
Northwestern Technical College La Crosse
4.0 GPA 1 semester in 1984
Northeastern Technical Institution Green Bay
2.75 GPA 1980as
MID 1980as a" early 1990as AODA Mental Health and Training Classes for State Ce
rtification

REFERENCES & RECOMMENDATIONS a UPON INTERVIEW REQUEST