Stephen L.

Smith 2633 Twin Lakes Way, Marietta GA 30062

770-579-9060 (H) * 404-433-2001 (C) * ss6a31ca@westpost.net * http:/
/www.linkedin.com/in/stevesmith824

Professional Summary
An accomplished Account Manager with a consistent history of accomplishment in t
he execution of sales initiatives. Strong leadership, strategic planning, commu
nication skills, a passion for learning, customer service and bottom line perfor
mance. Recognized for integrity, relationship management as a resourceful Busin
ess Partner and his ability to mentor, manage high performance teams that have c
onsistently contributed value for employers, customers and shareholders.

Core Knowledge & Skill Areas:

* Relationship Management
* Execution of Sales Initiatives
* Business Development
* Market Planning and Positioning
* Consultative Sales
* Building Alliances and Partnerships
* Product Development
* Service Strategies/Solutions
* Multi-channel Product Distribution

Professional Experience
FISH WINDOW CLEANING FRANCHISE, Atlanta, GA
2006- Present
FISH Window Cleaning provides service to more than 100,000 commercial and reside
ntial customers nationwide. Fish Window Cleaning is the world's largest window c
leaning company with more than 220 franchise territories in 40 states.
GENERAL SALES MANAGER
Oversee all aspects of day-to-day operations including client solicitation and M
arket Development; direct marketing efforts to promote visibility; staff recruit
ment and management; risk management; investment management; budget and cost man
agement and contract negotiations. Establish yearly strategic direction through
development of comprehensive and realistic short and long range business plans.
Selected Accomplishments:
* Successfully launched new franchisee location in the Greater Atlanta market ar
ea.
* Increased revenue from $0 to $105,000 by second year of operation; 50% increas
e in third and fourth year.
* Reduced operating costs by 35% in second year of operation.
* Established strong presence in several key market areas via successful adverti
sing/marketing campaigns.
* Consistently maintained a high-standard performance record via exceptional ser
vice, and follow-through.
* Promotion and maintenance of practices to ensure a high-standard of workplace
safety.
* Received Fish "Rookie of the Year" Award.
* Received Fish "Navigator of the Year" Award during initial two years of operat
ion.
* Received Fish "Pinnacle" Award.
ARKWRIGHT INCORPORATED, Atlanta, GA
2002 - 2005

Arkwright is a $165 million manufacturer and converter of specialty inkjet, lase

r and engineering media. Customers include major OEM's and leading brands, mark
eting to all retail and BTB channels.
BUSINESS SEGMENT SALES MANAGER
Responsible for growing retail sales with key brand accounts in the USA. Evalua
ted and implemented business strategies for US businesses with narrow format acc
ounts. Selected Accomplishments:
* Established four major accounts, Boise Office Solutions, Automated Transfer Te
chnologies, Hitachi Printing and Boone International, generating approximately $
5M annual revenue.
* Led multi-disciplined team responsible for developing the implementation of a
marketing program designed to enhance supply chain initiatives with major resell
er account resulting in $3M in annual revenue.
* Negotiated contract with large reseller resulting in an additional 500K in ann
ual sales volume.
*

INTERNATIONAL PAPER CORPORATION, Atlanta, GA

1999 - 2002
International Paper is the global leader in the paper and packaging industries w
ith manufacturing operations throughout the world. Currently, annual consolidate
d sales volume is approximately $25B. Acquired Champion International in 2000.
CHANNEL DEVELOPMENT MANAGER, Home and Office Paper Division (2001-2002)
Responsible for all sales and marketing functions aimed at improving brand essen
ce and positioning; development and launching of new products; revenue growth in
targeted market channels. Selected Accomplishments:
* Negotiated contract with large distributor resulting in an additional annual s
ales volume of $15M.
* Developed and launched HP Everyday Papers Federal Government Strategy generati
ng an annual revenue of over $2M.
* Led Sales & Marketing team in "build a better order" cost savings initiative t
o serve with major wholesaler account. Initiative delivered savings of approxima
tely $1M to the division.
BUSINESS MANAGER, Champion International, Hewlett Packard Division (1999-2001)
Responsible for all sales and marketing efforts relating to OfficeMax account.
Selected Accomplishments:
* Launched several new Hewlett Packard paper products as well as marketing progr
ams at OfficeMax.
* Received OfficeMax 1999 Supplier of the Year Award.
* Grew sales from $12M to $21M or 75% in paper category.
UNISOURCE WORLDWIDE, INC Atlanta, GA
1998 - 1999

Unisource is a premier distributor of writing, publishing and business papers se

rvicing the printing, graphic arts and B2B consumer markets.
VICE PRESIDENT, Office Products Group
Responsible for representing Unisource's national value-added distribution propo
sition to OfficeMax, including business management, supplier and product positio
ning. Selected Accomplishments:
* Increased sales revenue by 35% ($90M in 1998) and gross trading margin by 24%.

GEORGIA-PACIFIC CORPORATION, Atlanta, GA

1984-1998

Georgia-pacific is one of the world's leading manufacturers and distributor of t

issue, pulp, paper, packaging, building products and related channels.
NATIONAL ACCOUNTS MANAGER, Office and Converting Papers (1997-1998)
Responsible for representing multiple business channels to key accounts, leverag
ing cross-segment and company strengths.
NATIONAL ACCOUNTS MANAGER, Retail/Redistribution (1996-1997)
Responsible for $85M of sales revenue through third-party distributors including
OfficeMax, Office Depot, Costco Wholesale, and Best Buy. Sales revenue responsi
bility represented 75% of total warehouse club channel volume.
BUSINESS MANAGER, Retail/Redistribution (1995-1996)
BUSINESS MANAGER, Converting Papers (1994-1995)
REGIONAL SALES MANAGER, Converting Papers (1993-1994)
SALES ADMINISTRATION MANAGER (1992-1993)
ACCOUNT MANAGER, Converting Papers (1984-1992)

Professional development
FORT LEWIS COLLEGE, Durango, CO
BBA in Business Administration
Professional Development:
Interaction Management * Enlightened Leadership * Leadership Development Cor
e I * Global Account Management - Management Ventures * Spin Selling