TERRY EBLEN

1711 E32nd Street Home Phone 515-265-2114

Des Moines, IA 50317 Cell Phone 515-681-8744
E-mail te6c7980@westpost.net
CAREER SUMMARY
A dependable employee with demonstrated experience successfully completing estim
ate and appraisal claims for the automotive insurance industry. Recognized as an
employee who builds strong working relationships between adjusters, repair faci
lities, and team members to complete projects quickly and accurately to meet or
exceed customer satisfaction. Strengths include accurate problem solving knowled
ge, department and project organization, motivated leadership.
My assets also include strong communication skills from a history of negotiating
with Insurance Companies and repair facilities.
PROFESSIONAL EXPERIENCE
KARL CHEVROLET COLLISION CENTER, Ankeny, IA 03/2009 - Present
Blue Print Manager/Shop Foreman
Prepare a clear and accurate supplement estimate on all vehicles assigned to t
he production units. Taking photos and downloading them to the estimators.
Ensure that all supplements have been prepared, submitted & approved by the es
timator.
Blue print every vehicle. Marking all unrelated prior damage and taking photos
of this damage as well as reviewing every line of the estimate with the technic
ian ensuring nothing is missed during the teardown process.
Assist with the daily activities of the collision shop quality control manager
.
GENERAL CASUALTY INSURANCE CO, West Des Moines, IA 03/2008 - 03/2009
Claims Service Representative
Investigate, confirm coverage, determine liability, establish damages, report
status and negotiate the settlement of assigned cases.
Investigate, evaluate, negotiate, and settle total loss automobile claims
Authority to make payment within prescribed limits.
Estimate the cost of repair or replacement of damaged or stolen vehicles.
Determine and report on subrogation potential
Personal contacts are a major part of activity and include policyholders, clai
mants, agents, witnesses, repair facilities and police departments.
NSITE SOLUTIONS /OMEGA SERVICE SOLUTIONS, Urbandale, IA 01/1999 10/ 2007
Physical Damage Appraiser
Overall review of repair estimates and Subrogation claims. This includes locat
ing parts for vehicles and rewriting repair facilities estimates based on the cl
ients policy guidelines using an electronic estimating system and then negotiati
ng the revised estimate with the repair facility and the Claimant to assist in s
ettlement of the claim. All relevant claim information is then attached to an in
ternal claims platform.
Conduct field inspections of damaged vehicles and prepare computerized estimat
es.

TERRY EBLEN
Phone 515-265-2114 Page 2
EMC INSURANCE COMPANIES, Des Moines, IA 01/1998 01/1999
Physical Damage Appraiser
Reviewed body shop estimates from 18 EMC branches.
Communicated with branch adjusters and repair facilities to reach agreed price
through fax and phone. This included locating parts for vehicles and rewriting
repair facilities estimates based on EMC policy guidelines using an electronic
estimating system and then negotiating the revised estimate with the repair faci
lity and the Claimant to assist in settlement of the claim.
Performed field inspections of Collision damaged vehicles and prepared comput
erized estimates. All relevant claim information, which included photos, written
appraisal and closing report, was then uploaded to an internal Claims program f
or settlement of the claim.

JERRYS AUTO BODY, Des Moines, IA

Auto Body Technician
Repaired damaged vehicles to pre-loss condition. This included frame repair,
sheet metal work and painting.
Prepared computerized estimates.

TMC AUTO BODY, Des Moines, IA

Auto Body Technician
Repaired damaged vehicles to pre-loss condition, which included frame repair,
sheet metal work, and painting.

BRADS COLLISION CENTER, Des Moines, IA Auto Body Technician

MAXWELL NEEDHAM, Des Moines, IA Auto Body Technician
JIMS AUTO REPAIR, Des Moines, IA Auto Body Technician

TRAINING and DEVELOPMENT

Commercial Vehicle Operator Training February 2008 DMACC
I CAR Collision Repair 2000 January 2001
Automotive Collision Estimating Des Moines Area Community College
I CAR Advanced Training Steering & Suspension May 1998
I CAR Advanced Training New Unibody Repair March 1998
I CAR Gold Certificate of Achievement 8 part Unibody Repair March 1989
Technical Skills: Microsoft Word and Excel
Computerized Estimating Systems: Mitchell, CCC Pathways, ADP Penpro