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9 Fern Court - Newark, DE 19702

(302) 731-0309 js6389ba@westpost.net
To become a significant contributor in a professional position that will enable
me to utilize my various Banking and Interpersonal skills and allow for an oppor
tunity for professional growth.
Professional Experience
Delaware First FCU August 2009 - May 2010
Branch Teller/Customer Service Associate
* Managed the vault process by dispensing cash and posting all monetary transact
ions accordingly
* Perform opening and closing responsibilities which include setting all alarms
and balancing cash drawers as needed
* Maintained all financial records to ensure superior audits
* Responsible for reconciling all ATM transactions and balancing the coin machin
* Sorted all incoming mail for the Company
* Ensure excellent customer service at all times
Wilmington Police & Fire FCU September 1998 - December 2008
Head Teller/Office Manager
* Process all monetary transactions for customers including deposits, withdraws,
and loan payments
* Complete the necessary paperwork to open new accounts, generate a CD, and comp
lete other various banking functions
* Evaluate credit bureau reports as needed to determine debt to income ratio for
all loan requests including auto, personal, and signature loans
* Approve loan requests and gather necessary documents for closing when the prop
er criteria is met
* Managed the process for automobile insurance tracking, loan disability claims,
and death claims
* Strong multi-tasking and interpersonal skills
* Consistently implemented processes to improve efficiencies and reduce expenses
for the Company
* Acquire all necessary information to process the title paperwork for all paid
in full auto loans
* Responsible for all end of day closing responsibilities
* Educated all new hires as needed
* Maintained high levels of confidentiality at all times
* Assisted others as needed. In addition, was flexible with work schedule durin
g busy times to ensure the Customers needs were met in a timely manner.
Personal Cleaning Service January 1983 - August 1998
Business Owner/Environmental Specialist
* Maintained all business records for the business
* Process yearly taxes
* Complete general household cleaning responsibilities for various clients

Job Knowledge
I am proficient with the following computer software programs:
Current Banking Software Applications: Microsoft Windows, Mercury Banking Softwa
re through Fidelity and the Manager Gold System
Previous Banking Software Applications: DOS Applications, Director Banking Softw
P.S. Dupont High School Graduated - June 1964
* Received recognition for successful completion of the High School Co-Op progra
* Excelled in all bookkeeping, typing, shorthand and dictation classes

Banking Seminars
Fidelity Investments 1998 - 2010
As an employee of a financial institution, I attend all required Banking Educati
on and all Seminars related to my position. These have included the following:
ACH and Share Draft education
Patriot Act
All required Banking Regulation Education including Regulation Z and D
Determining Counterfeit Money
Money laundering education
How to handle yourself during a robbery or hold-up

Available upon request