Donna Babin-Alavarces

100 Woods of Arden Road

Staten Island, New York 10312
H-1-718-984-5118 -1-917-992-9955
db6d9f40@westpost.net
EXPERIENCE: E-Z Pass, June 2002 to present
Correspondence Supervisor
Supervision of 6 Workleaders and their clerks (70 total). Keep accurate and deta
iled reports. Plan and coordinate group meetings and training. Update the time l
ogs and payroll records in Kronos and FEPS for all employees in Correspondence.
Insure adherence of departmental policy and procedures. Prepare and deliver disc
iplinary actions. Create and maintain excel spreadsheets on productivity, attend
ance and payroll. Detailed knowledge of database. Interact with customers, clien
ts, supervisors, managers and CSRs and with all other departments within the pro
ject
Business Correspondence Workleader
Maintenance of the Business section and supervision of the clerks. Keep accurate
and detailed reports. Interact with agency officials on a daily basis. To insur
e adherence of departmental policy and procedures. Interact with customers, clie
nts, supervisors, managers and CSRs.
Business Correspondence
Fulfill the customeras request via mail, e-mail, fax and CSR unresolves. Manual
rebill on Business accounts. Update all Business account information such as de
mographics, vehicles and tag requests.
Customer Service Representative
Answered phones from customers and kept accounts up to date. Filed request for
transponders, updated credit cards, addresses, vehicle information etc. Worked
in Violations and became a Business account specialist.
Staten Island Karate Club, 1980 to 1997
Owner, Operator and Instructor
Kept student payment records, collected monthly fees, indoctrinated students and
parents in class and grading requirements, complied details progress reports. M
aintained and managed all school affairs, Instructed and promoted students in Ja
panese GoJu and Zen Meditation classes to upper black belt level and beyond. Wr
ote curriculum for all levels of karate and Zen Meditation classes. Developed n
ew techniques and structure for all classes.
The Community Agency for Senior Citizens, 1989 to 1992
Community Worker
Worked in several capacities such as Victimas Assistance, Caregiver Support Grou
ps, and Intergenerational Programs. Operated Merchant Safety Spot Program and Ca
se Management. Designed and implemented the Magic Workshop, Intermediate Level
Skills exchange Program, Halloween Safety Program and the Annual Art/Essay Conte
st. Compiled detailed statistical reports, kept files, heavy phone communicatio
n, computer, and hands-on community work. Worked with senior citizens in variou
s capacities, especially in setting up and implementing programs that brought se
niors and children together.
Staten Island Judo Jo, 1977 to 1980
Receptionist, Secretary and Instructor
Kept student payment records, collected monthly fees, indoctrinated students and
parents in class and grading requirements, taught childrenas Jui Jitsu classes.
Assisted as teacher-in-training in all classes.
EDUCATION: Tottenville High School, 1969-1973
Academic Diploma
College of Staten Island, 1983 to 1988
 BA Degree in both Psychology and English Writing. Graduated magna cum laude,
January 1988.
Deanas List 1983 to 1988.
Martial Arts, 1978 to 1997
Forth Degree Teacher in Japanese GoJu, First Degree Teacher in Jui Jitsu, Firs
t Degree Teacher in Zen Meditation, Several other Degrees in Judo, Aikijitsu
, Qi Gong and Chinese GoJu.
Reiki Foundation, 2001 to present
Reiki Master and the East Coast Director of the Reiki Foundation.

SKILLS: Light typing, computer skills with expertise using specialized software,
Microsoft Word, Microsoft Excel and other Microsoft programs. Some basic skills
with Microsoft Access. Kronos and FEPS Time Keeping programs. Vector 2.0 and V
ector 4.0 database program (Siebel).