Lisa Marie Norcross

Objective Seeking a career opportunity where I can utilize my skills, knowledge

and experience and learn and grow with the company.

Experience
* Dedicated manager with a strong work ethic and the ability to build lasting gu
est relations.
* Experienced in operations management, sales, budget development, business plan
ning, staffing and cost control.
* Able to motivate employees to perform to their maximum potential.
* Exceptional organizational and planning skills; flexible; enjoy new challenges
.
* Highly strategic, capable of seizing opportunities in emerging markets with th
e demonstrated ability to evaluate, plan, and implement change throughout the or
ganization
10/09 - Present HCA/Medical City Dallas Hospital Dallas, Texas
Team Leader, Patient/Customer Service
Accountable for maintaining the highest standards for the Food & Nutrition Depar
tment. Continually provide an intense focus on the continuing development of all
team members and maintaining patient/customer satisfaction.
Responsible for quality assurance and accurate patients/customers orders.
Developed effective cost controls on food and labor productivity.
05//02 - 02/09 Brinker International, Chili's Dallas
, Texas
General Manager
* P&L management experience and a strong financial acumen and reporting to Area
Director.
* Created detailed budget for the various operations, tracked actual expense and
reviewed exceptions.
* Have proven to meet or exceed the results set by corporate office.
* Responsible for all aspects of this full service, fast paced restaurant with a
n emphasis on providing exceptional customer service.
* Accountable for all restaurant operating results, with an emphasis on meeting
budgeted goals. Proven track record of increasing sales by providing outstandin
g customer service, quality products, and implementing all local store and natio
nal marketing campaigns.
* Accountable for maintaining the highest standards for the unit. Continually pr
ovide an intense focus on the continuing development of all team members and mai
ntaining guest satisfaction.
* Trained and managed several line managers and created operational guidelines.
* Proficient in all areas of management including purchasing, receiving, invent
orying, scheduling, daily, weekly, and monthly accounting, use of the micro syst
ems and sufficiently being able to evaluate current trends and conditions and ma
king the necessary adjustments for what is best for the restaurant. Accustomed
to a fast paced, high-energy atmosphere.
* Developed valuable employee relations initiatives and spearheaded special even
ts to improve employee relations and morale.
06/98-05/02 Katin Corp. DBA. I-Hop Dallas, Texas
General Manager
* Responsible for all aspects of this full service, high volume, certified train
ing restaurant with an emphasis on providing outstanding customer service.
* Accountable for all restaurant operating results, including, but not limited t
o ordering, budgeting, management of staff, profit and loss and variances.
* Created training program for new and existing employees, resulting in improved
 productivity.
* Accountable for maintaining the highest standards for this certified training
unit. Responsible for the training of all manager trainees in the Dallas market
while successfully overseeing 75+ managers through the I-Hop training program.
Provided a high focus on the continuing development of all staff members.
* Proficient in all areas of management to include purchasing, receiving, inven
tory, scheduling, daily, weekly, and monthly accounting and other management dut
ies.
02/96-06/98 Silver Springs Attractions Ocala, Florida
Assistant Manager
* Responsible for ordering, purchasing, receiving, inventory, scheduling, and al
l accounting procedures for this high volume entertainment retail venue.
* Accountable for planning, coordinating, and executing all catering events incl
uding corporate outings and weddings. Responsible for purchasing, receiving, an
d inventory of all food and beverage products for events.
09/91-02/96 Wal-Mart
Ocala, Florida
Supervisor
* Responsible for providing exceptional customer service while maintaining adequ
ate inventory levels through proper purchasing and receiving in designated depar
tments. Accountable for all operations within assigned department.