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TOM HAGEN, PMP

4000 Carman Drive Apt 94


th7121a6@westpost.net
Lake Oswego, OR 97035

SUMMARY
Senior IS executive with over 20 years of experience aligning IS development an
d service delivery to meet business objectives.

EXPERIENCE
Rich retail industry experience includes labor and task managements systems, los
s prevention, safety and compliance, and direct marketing and fulfillment system
s.
Supply chain experience includes international supply chain, domestic transporta
tion, warehouse management, & vendor compliance. Development and implementatio
n of these applications employed commercial packaged software applications and c
ustom developed proprietary solutions. The approach depended on the business n
eeds and the capabilities of the IT shop.
Merchandising experience includes a data mart , which organized daily transacti
on data by key (sales, store, date, product, customer) dimensions for forecast
ing and reporting.
Personnel development experience includes designing and leading Home Depot's eme
rging talent program.
Worked in or with the Project Management Offices of several companies to delive
r timely solutions by using structured project planning and resource allocation
methodologies.
Technical development experience spans major platforms (Mainframe, Client Server
, Internet thin client), operating systems (MVS, UNIX, Windows), and databases (
DB2, Oracle, Informix, SQL Server).

2006 - Hollywood Entertainment, Wilsonville, OR


2010 Senior IS Manager - Merchandising / Logistics/ Inventory Control
Implemented Data mart forecasting and reporting applications
Implemented Merchandising and Pricing flexibility applications
Integrated JDA's Merchandising module with HV's WMS, TMS
Improved IS governance/change mgmt model
Developed IS resource planning & allocation model
Centralized and standardized IS recruiting & staffing model
Upgraded IS performance management process
Initiated IS mentoring program
1997- THE HOME DEPOT, Atlanta, GA
2006 Senior IS Manager
Global Supply Chain System
Led a team of 15 developers, network, and EDI operational resources through impl
ementation
Tracked international purchase orders through overseas factories, Foreign inspec
tion service companies ,International port authorities, Customs brokers, Freight
forwarders, Ocean shipping carriers, Domestic transportation & distribution, Ma
naged Vendor and Contract Compliance, Supported Vendor Compliance

Warehouse & Transportation Management Systems.


Selection, acquisition, and integration of Manhattan Associates Warehouse Manage
ment and Transportation Management Systems.

Store Labor Management


Led 30 developers to successful implementation if Labor Forecasting and Scheduli
ng system. It forecasts and optimizes labor schedules for over 300 thousand sto
re associates. The implementation drove improved customers service ratings whil
e saving $10 million annually.

Store Task Management


Led team of 10 internal resources and 10 contractor developers to successful imp
lementation if Reflexis' Task Management System. System transmits real time tas
k management instructions and allows for centralized control and tracking of tas
k execution in 40 thousand departments.

Information and Risk Management


Payment Card Industry Compliance initiative
Sarbanes-Oxley Compliance IT initiative

Developed IT Emerging Talent program


Program recognized, selected, and developed key IS personnel. Included lecture
s, formal mentoring program, and project work.

1987- SARA LEE DIRECT, Winston-Salem, NC.


1997 A division of Sara Lee Corporation specializing in direct marketing & sales
.
Senior Applications Manager - Operations and Distribution
Warehouse Management, Catalog Order Management, Outlet Store Fulfillment, Live L
oad, Cross Dock, and Warehouse Labor Management systems.

1983 - COCA-COLA FOODS, Houston, TX


1987 Processing and distribution of Minute Maid and Hi-C fruit drinks.
Senior Systems Analyst - Order Entry, Inventory, and Production Planning.
Selection, implementation, & integration of American Software's Inventory Contro
l and Bill of Materials modules.
EDUCATION
M.B.A.
University of North Carolina, Greensboro, North Carolina
M.S. Mathematics
Youngstown State University, Youngstown, Ohio
B.A. Mathematics & Information Science
Case Western Reserve University, Cleveland, Ohio

AFFILIATIONS
PMP - Certified, Project Management Professional
Project Management Institute (PMI)
CPIM - Certified,
American Production & Inventory Control Society (APICS)
The First Tee - Portland, Oregon
Autism Service Dogs of America - Lake Oswego, Oregon
Beta Theta Pi - Social and Service Fraternity
Beta Gamma Sigma - Honor Society