ALTORIS A.

BONNER
208 Wiley Oaks Drive
Wendell, NC 27591 (H) 919-365-5602
ab728438@westpost.net (C) 919-333-1650
Summary: Operations Manager with expertise in business start up in specialty
servicing . Posses a broad range of mortgage banking and loan servicing skill
and experience, knowledgeable of all FNMA requirements, specifically in investo
r reporting /default/loss mitigation servicing requirements. Demonstrated acco
mplishments in the following: personnel selection, leadership and team developm
ent, profit growth, workflow and process improvement.
Self Help, Durham, NC
Servicing Coordinator
* Reconcile servicing transfer cutoff reports to confirm P&I and escrow advances
* Reconcile monthly remittance reports from specialty servicers
* Liaison with specialty servicers project manger and investor accounting person
nel involving loan-servicing transfers
* Responsible for overseeing all FNMA and Investor reporting items on servicing
transfer project plan
* Analyze, research, and resolve exceptions, errors and reporting differences co
mmunicated from the servicers in the form of reports, transmissions and verbal a
nd written inquiries
* Perform all repurchase tasks including loan selection, notifying servicers o
f repurchases, reviewing servicers repurchase quotes, FNMA's SURF system to ens
ure subservicers have completed all of the monthly repurchase transactions.
* Meet with FNMA concerning repurchase requests for recourse violations, MBS an
d Cash loan modifications
* Responsible for managing property disposition area, which includes short sales
, deed-in-lieu, and REO
* Issued approvals/denials on short sale and deed-in-lieu transactions
Ofori Lender Services, Raleigh, NC
New Business Developer
* Processed and underwriting of conventional loans
* Wrote business proposals responding to government RFP's and RFQ's
Maverick Funding, Inc., RTP, NC
Loan Officer
* Processed and originated residential and commercial mortgages
Affiliated Computer Services, Dallas, TX
Divisional Vice President
* Managed imaging operations profitably for four large mortgage clients at multi
ple locations.
* Responsible for mortgage file imaging operation of 226 employees including 4 m
anagers
* Managed monthly P&L
* Implemented incentive base pay and productivity tracking system
* Deployed 15 process improvement initiatives, which reduced cost by 30%
* Led a client implementation team to outsource basic loan file review offshore.
* Successfully completed consulting engagements .
* Member of management team that successfully started up specialty servicing uni
t becoming profitable in first year of operations
* Effectively managed 30,00 high risk mortgages for HUD
* Recruited and created a culture that retained staff over the life of the HUD c
ontract.
* Successfully led loan area in LPS servicing system conversion, which improved
productivity by 30%.
* Formulated effective policies and procedures
* Evaluates the work proficiency and efficiency of staff
* Motivated employees on team building and teamwork
First Union Mortgage Corporation, Raleigh, NC
Supervisor and Servicing Manager
* Led Due Diligence teams in several major servicing acquisition transactions.
* Member of the operational team that purchased and sold asset-servicing rights
for the mortgage corporation.
* Supervised and managed the following functional areas: customer service call
center, escrow administration, adjustable mortgages, sales and acquisition of th
e mortgage loan servicing assets
Education
* Attended University Florida as a scholarship student athlete.
* Graduated with a Bachelor of Science Business Administration degree in Commer
cial Banking & Finance.
Professional Qualifications
* Licensed Real Estate Broker
Numerous Real Estate continuing education courses
Fundamentals of Residential Mortgage Loan Origination
Lean Thinking and Six Sigma Training
Civil Treatment for Managers
Practical skills & strategies for powerful Teamwork
Models and Strategies for practical Creativity
Managing for Excellence
Leadership 2000
Quality Team Leader Training
Quality Training/Facilitator
Management Training I, II, & III
Technical Skills
Microsoft Office, Outlook, Word, Excel, PowerPoint, Access, Windows, LPS and Fis
erv