BACKGROUND SUMMARY

Supervision.
5 years experience in planning, organization development, and general and admini
strative management. Recognized team building, mentoring and leadership skills.
Experienced in facilitating change in a workforce to support reengineering initi
atives and meet organizational operating, financial and quality objectives. Abil
ity to write and implement efficient work schedules, policies, programs and proc
edures. Demonstrated talent for recruiting, interviewing, hiring, directing and
supervising staff.
Technology
Professional with 11+ years experience in telecommunications and information tec
hnology. Strengths in organization, written and oral communication, technology,
project management, critical thinking, troubleshooting, problem analysis and res
olution, customer service, and personnel management/training skills. Experience
with Network Operating Systems (Windows Server 2003/2000, NT 4X, Novell Netware,
and Unix), Personal Computer Operating Systems (Windows 98, NT, W2k, XP, Vista
and Linux).
WORK EXPERIENCE
Branch Manager - 2008 - 2009
TORCHMARK CORPORATION, Raleigh, North Carolina
I had been tasked with building a start-up United American / Liberty National In
surance branch. I began with one agent and within a year grew to 25 licensed age
nts with an average of ten in school to be licensed at any one time. Branch rank
ing within the company, based on production, had risen from the bottom at incept
ion to just below the 60% mark within a year. At the one year mark as Branch Man
ager, I chose to resign my position to relocate back to Tennessee as an Insuranc
e Agent.
Unit Manager - 2008
United American / Liberty National Insurance, Johnson City, Tennessee
As a Unit Manager, I built my Unit from four agents to 15 licensed agents with a
minimum weekly average issue of individual Life and Health products of $15,000
per week on a 13 week rolling average. Over my six month tenure as a Unit Manage
r, my Units largest single week of issued production was $36,000, which led the
company in issue for a Unit nationwide. I was promoted to Branch Manager after d
emonstrating a proven ability to recruit and train new personnel while maintaini
ng high production.
Insurance Agent - 2007 - 2010
United American / Liberty National Insurance, Johnson City, Tennessee
My Initial and current position is that of a Field Agent, where I work with busi
nesses and individuals in the community to meet their insurance needs. I had bee
n promoted to Unit Manager after six months with the company. This was due to co
nsistently being near or at the top of branch production as an agent in the John
son City TN Branch.
Lead Configuration Technician. - 2006 - 2007
COMPUCOM INCORPERATED, Cincinnati, Ohio
My responsibilities included, but were not limited to the set up, configuration,
and co-ordination of delivery for all laptops, workstations, and servers, inclu
ding peripheral equipment, for General Electric nationwide. My duties also inclu
ded the direct supervision, co-ordination, support and scheduling of eight Desk-
side Support Technicians for General Electric Jet Engine Plant Evandale Ohio, as
well as the on-site staff of six Configuration Technicians.
Help Desk Level 2 - 2004 - 2006
SEIMENS BUISNESS SERVICES, Cincinnati, Ohio
My responsibilities included, but were not limited to, the trouble-shooting of c
lient issues with regard to operating systems, software, connectivity, and gener
al support for RBC Bank Employees. Initial position of Help Desk Level 1 and pro
moted after one month by demonstrating a proven ability to manage and resolve cl
ient issues in a timely and cost effective manner, as well as training of new pe
rsonnel.
Network Administrator - 1999 - 2004
MAGELLAN BEHAVIORAL HEALTH, Cincinnati, Ohio
Responsibilities included installation, configuration, and Help Desk support for
100+ remote users and 50 local users of Check Point VPN Client and Web/Characte
r based software for IBM AIX Cluster Server, install/configure/support of local
desktop systems and HP Network printers. Previous position LAN Administrator for
Magellan's After Hours Department with over three years of around the clock sup
port for 50 users. Responsibilities included installation, configuration, and su
pport of many varied system/software packages from Magellan's Regional Service C
enters across the country, server administration, desktop setup/configuration/su
pport HP Network Printers, and Help Desk support. My initial position was Techni
cal Support Specialist for the Cincinnati Regional Service Center. I was promote
d after six months due largely to increasing issue response and resolution by de
partments' employees by over 35%. This was due largely to increased system up ti
me and implementation of a systematic training program for department employees
developed and implemented by myself.
EDUCATION
A.A.S., Computer Network Engineering Technology - 2002
Cincinnati State Technical and Community College, Cincinnati, Ohio
GPA: 3.4. In this program emphasis is placed on design, installation, and suppor
t of an organization's local area network (LAN), wide area network (WAN), networ
k segment, Internet, or intranet system. Graduates of the program provide day to
day, on-site administrative support for a variety of work environments, includi
ng professional offices, small businesses, schools, government agencies, and lar
ge corporations. They maintain and troubleshoot network hardware and software, a
nalyze problems, and monitor the network to ensure its availability to system us
ers. They are responsible for gathering data to identify customer needs and then
using the information to identify, interpret, and evaluate system and network r
equirements They also plan, coordinate, and implement network security measures,
as well as implement Virtual Private Networks (VPN) and deploy emerging technol
ogies such as Voice over IP (VoIP) business communication systems.
MILITARY
Scout Section Leader E-5 - 1987 - 1999
OHIO ARMY NATIONAL GUARD, A Trp 2nd of the 107th Armored Cavalry, Cincinnati, Oh
io
A Trp 2nd of the 107th Armored Cavalry; Cavalry Scouts engage the enemy with ant
i-armor weapons and scout vehicles in the field, track and report enemy movement
and activities, and will direct the employment of various weapon systems onto t
he enemy.