ANTHONY ENGEL

1031 Tilda Trail, Cross Plains, Wisconsin 53528

608-798-3900
608-577-6801
aengel@readyvoice.com

SENIOR ENGINEER / IT MANAGER

NETWORK SECURITY ~ COMPLEX VOICE AND DATA NETWORKING ~ PROJECT MANAGEMENT ~ IT M
ANAGEMENT
Innovative, technically-proficient, and results-driven professional with proven
record of accomplishment in managing complex IT projects and leading technology
initiatives. Proficient in identifying business requirements, performing gap ana
lysis between goals and existing procedures, as well as designing process and sy
stem improvements. Demonstrated proven record of success in coordinating with in
frastructure, applications, data, business end-user teams, as well as other IT g
roups in communication and project execution efforts.
- Extensive experience in interfacing, establishing, and maintaining posit
ive relationships with all levels of individuals necessary in the achievement of
goals
- Accurately perform challenging tasks with precision combined with compre
hensive background in facilitating support, planning, designing, and troubleshoo
ting
- Dynamic and self-motivated, with outstanding level of enthusiasm and opt
imism that facilitate efficient operation within the organization

TECHNICAL SKILLS SUMMARY

SYSTEMS Numerous UNIX/Linux Systems; Windows (all clients and servers); Server a
nd Desktop hardware; VMware; Citrix/RDP
NETWORKING LANs, WANs, VPNs, MPLS, Layer 2 switches, Layer 3 routers, packe
t to TDM voice gateways, firewalls, virtually all aspects of TCP/IP
TELEPHONY Traditional TDM and Packet-based (VoIP); In-band Signaling (DTMF
/MF, RBS, Feature Group A,B,D); Common Channel Signaling (ISDN/PRI, SS7), VoIP (
SIP, H.323, MGCP, Cisco SCCP, MiNet); PBX Equipment (Nortel, Avaya, Asterisk, I
3, Mitel), Carrier-grade Switching (Lucent 5ESS, Nortel DMS, Excel)
SOFTWARE MS Office/Open Office (Word, Excel, Project, Visio, Access), Dat
abases (MSSQL, MySQL, Postgres, Oracle), Network Analyzers (WinEyeQ, Wireshark),
HP OpenView, CRM/BM/PM Suites (SugarCRM, Info@Hand, Magic, Active Collab)

PROFESSIONAL EXPERIENCE

INNOVATION TECHNOLOGIES WORLDWIDE, INC. ~ Cross Plains, WI

Vice President of Technology 2009-Present
Utilize exceptional skills in managing all technical and operational aspects of
a technology company as well as in overseeing product development, R&D, training
, and support. Collaboratively work with company President/CEO, primary sharehol
ders, sales force, external dealer network, and two division teams with five pro
duct lines.
- Played a lead role in introducing four product lines to market, which co
mpete with systems from Avaya, Mitel, Cisco, and NEC
- Ensured efficient and seamless operations by operationally documenting i
nternal processes
- Proficiently executed sales engineering responsibilities for larger and
complex opportunities
Director of Emerging Technologies 2004-2009
Demonstrated exceptional performance in managing all aspects of new product divi
sion as well as daily decisions for IT staff and new product division. Develope
d a converged communication platform that includes Voice over IP (VoIP), video,
and other various data elements such as e-mail and SMS. Performed administrative
duties such as selecting base platform, hiring developers, and overseeing both
development and production. Held fully accountable for elements including voice
transport, network security, and Quality of Service (QoS).
- Instrumental in the implementation of successful Beta sites with no majo
r voice or data issues or security compromises
- Involved in developing both technical and non-technical documentation an
d publishing of internal SOPs and guidelines
- Established and managed project plan for product life cycle and implemen
ted measures of quality assurance to ensure suitable end results
- Arranged and monitored development systems with VMware company-wide for
programmers, testers, designers, and support personnel, resulting in a vast redu
ction in hardware capital costs
- Accurately selected all hardware and software manufactures for system, i
ncluding IP phones, analog and digital gateways, Power over Ethernet (PoE) switc
hes, and security devices
- Developed and maintained partnerships with various companies to provide
a superior product
- Recognized by company president for outstanding work efforts

EXCELL AGENT SERVICES ~ Tempe, AZ

Corporate Technical Planning and Operations Manager 2000-2005
Conducted technical reviews of emerging technologies to determine fits within th
e organization; evaluated external customer needs during pre- and post-sales act
ivities and identified possible technology solutions. Proficiently implemented n
ew technologies with current internal and external systems while performing cost
analysis such as Return on Investment (ROI) and Cost of Ownership. Trained tec
hnical and non-technical employees on current and future systems.
- Utilized exceptional leadership skills in managing team of IT profession
als to provide 24/7 technical support 365 days a year
- Ensured and maintained a 99.999% uptime on voice and data production sys
tems to meet internal and external Service Level Agreements (SLAs)
- Successfully implemented a complete Voice over IP (VoIP) system that car
ries millions of calls per year across the United States and ensured security of
voice and data network carrying calls
- Pivotal in the design, implementation, and management of new voice and d
ata platform that handles several million calls per month and utilizes over 28 V
oice T1s, which expanded the call center capabilities and range of potential cus
tomers
- Recognized efforts and awarded for "thinking outside the box" and going
"above and beyond" normal duties
- Engaged in the design and implementation of new call center platform cen
tered on technologies, such as VoIP, SS7, ISDN and SMS, targeted at both wire li
ne and wireless markets
 Senior Telecommunications and Network Engineer 1998-2000
Key person in the development of new voice and data solutions for internal and e
xternal customers as well as management of voice solutions and popular switches
including Lucent 5ESS, Aspect Enterprise Server, Interactive Intelligence CIC/EI
C soft switches and Nortel Meridian 11E and 61C. Efficiently managed data soluti
ons including routers and switches from several vendors, such as Cisco, HP, Nort
el/Bay, 3Com, and Cabletron as well as WAN services such as CSU/DSUs, OC-3, T-1,
Frame circuits, and Network Management software from Cisco and HP. Utilized Cit
rix and Microsoft Remote Desktop in deploying remote desktop solutions for virtu
al workers and IT support.
- Led efforts in developing new voice application that screened 800 access
numbers, which eliminated the risk of fraud and significantly decreased new cli
ent turn-ups
- Competently evaluated new technologies and provided efficient recommenda
tion on potential fits for the organization
- Efficiently designed network topologies to include voice 800, POTs and d
ata LAN/WAN networks
- Consistently commended by top executives for innovative thoughts and out
standing effort

EARLIER EXPERIENCE
EXCELL AGENT SERVICES ~ Tempe, AZ
Network Security Engineer 1996-1998
FLORIDA NATIONAL GUARD ~ St. Augustine, FL
Security Systems Administrator, CERT Team 1996-2002
U.S. ARMY ~ Fort Campbell, KY
Systems Analyst 1994-1996

EDUCATION/CREDENTIALS
Master of Science in Information Technology Management ~ 2002
BARRY UNIVERSITY ~ Miami, FL
Bachelor of Science in Information Technology ~ 2000
BARRY UNIVERSITY ~ Miami, FL
Associate of Science (AS) ~ 1996
AUSTIN PEAY STATE UNIVERSITY ~ Clarksville, TN
- SIP School Certified Associate (SSCA)
- NABCEP Solar I
- ADTRAN Internetworking Support Professional (ATSP)
- ADTRAN Internetworking Support Associate (ATSA)
- Cisco Certified Network Associate (CCNA)
- Cisco Certified Design Associate (CCDA)
- Envox Certified Developer
- Oracle Certified Associate (OCA)
- Certified Novell Engineer (CNE) ~ Certified Novell Administrator (
CNA)
- Microsoft MCSE (Windows 2000)
- Microsoft MCSE (NT 4)
- Microsoft MCP+I (NT 4)
- NACC/LDCCA Certified Copper & Fiber Design/Installation
- CompTIA Server+
- CompTIA Network+
- CompTIA A+

PROFESSIONAL TRAINING
The SIP School Networking and VoIP Course ~ 2010
Adtran Internetworking Certification Course ~ 2009
Adtran Networking Technologies ~ 2008
Firefighter I, MATC ~ 2006
Firefighter II, MATC ~ 2006
Entry Level Firefighter, MATC ~ 2006
Digium/Asterisk Design, Deploy, and Administer Course ~ 2006
Quintum TDM and VoIP Gateway Design and Configuration ~ 2005
Interactive Intelligence CIC Installation and Configuration ~ 2004
Envox IVR Designer and Developer Course ~ 2002
Harris 20/20 Phone System Administration ~ 2001
Windows 2000 Enterprise Management Course ~ 2001
Network Security - Information Operations Training Experience, U.S. Army ~ 2000
(Distinguished Honor Graduate)
Network Security - Information Operations (IO) 101, U.S. Army ~ 2000
Network Security - Incident Response Handler Course (IRH), U.S. Army ~ 2000
Web Development Course, U.S. Army ~ 1999
NACC Copper and Fiber Cable Design and Installation ~ 1998
U.S. Army Primary Leadership Development Course ~ 1997