STRATEGIC | ACHIEVER | FOCUSSED | COMPETITIVE

Successful Director of Operations, Client Manager and Project Manager who confid
ently directs complex integrated workflows. Proven ability to translate and mana
ge technical, creative, and business priorities simultaneously. Strong commitme
nt to quality, profitability and customer satisfaction.
Key Strengths
* Excellent business judgment
* Advanced problem solving skills
* Detailed project management knowledge
* Leadership/management experience
* Keen analytical skills
* Get-it-done attitude
Experience
DIRECTOR OF OPERATIONS AND CLIENT MANAGEMENT, PALLADEO, INC., GLENDALE, CA 2007
- 2010
Palladeo is a leading design, decor and fixture fabrication and construction pa
rtner for America's top retailers. Primary responsibilities included executing
business strategy, including devising, implementing and overseeing processes sur
rounding brand communications, public relations, and sales. Worked closely with
divisional teams to make the best use of Palladeo resources. Developed and over
saw workflow and IT processes to ensure optimum productivity and efficiency. M
anaged all project managers and client managers to ensure client satisfaction.
KEY ACCOMPLISHMENTS:
* Created and implemented the operational plans and budgets for two divisions re
sulting in a14% increase in profitability.
* Developed and oversaw the project management methodology and client management
workflow.
* Grew the Client Management team from a two-member to a seven-member team.
ASSOCIATE DIRECTOR OF STRATEGY AND DEVELOPMENT, MIGHTY INTERACTIVE, TEMPE, AZ200
6 - 2007
Mighty Interactive is the interactive division of Off Madison Ave, an integrated
communications firm. Oversaw all Internet strategy and Web-based creative proje
cts, ensuring that client expectations were met, timely goals were achieved, and
budgets were adhered to.
KEY ACCOMPLISHMENTS:
* Created and implemented the development methodology for Mighty Interactive.
* Grew client base from 25 clients to 47.
* Increased department revenue 37%.
PRODUCT MANAGER, DESTINATOR TECHNOLOGIES, SCOTTSDALE, AZ2005 - 2006
Destinator Technologies is a privately held software development company headqua
rtered in Scottsdale, Arizona, with global offices in Canada, China, Germany, Is
rael and Taiwan. Responsible for successfully taking Destinator's web-based prod
ucts from concept to market.
KEY ACCOMPLISHMENTS:
* Successfully launched re-design and upgrade of online community servicing over
100,000 members.
* Released cross-platform content service products into North American market
* Released global Smartphone product into market, including content services
ACCOUNT SERVICES MANAGER, ILINC COMMUNICATIONS, PHOENIX, AZCONTRACT
iLinc Communications is a publicly held software development company that provid
es an organization-wide business collaboration solution for companies inside and
outside of the Fortune 1000. Directly managed key enterprise accounts to ensu
re product deployment and expansion. Defined operational implementation plans a
nd coordinated with the appropriate internal and customer teams to develop proje
ct plans and key milestones. Maximized account penetration by finding opportuni
ties to sell new products and services in the iLinc suite to business account ho
lders.
KEY ACCOMPLISHMENTS:
* Served as primary operational contact for an established group of 100+ enterpr
ise accounts
* Built formal processes for customer implementation, increasing customer satisf
action by 5%
* Created marketing campaigns to increase product adoption, resulting in $100,00
0 in incremental sales
* Worked in tandem with sales team to uncover an additional $300,00 in sales opp
ortunities
RELEASE/PROJECT MANAGER, BRIENCE, INC., SAN FRANCISCO, CA2000 - 2003
Managed the development lifecycle of the Brience software product line (Mobile P
rocessing Server, Integrated Development Environment and Secure Collaboration Ga
teway), including scope definition, resource allocation, overall project timelin
es and budget.
PROJECT MANAGER, INGRAM MICRO, INC. SANTA ANA, CA1997 - 2000
Assisted in the development and implementation of small-to-midsize business (SMB
) channel program. Researched and recommended the long-term strategy and object
ives for the VentureTech Network Web site. Managed the strategy, design and imp
lementation of a $7 million community/e-commerce Web site. Developed strategic
alliances with consultants, content providers and clients.
Education
NORTHERN ARIZONA UNIVERSITY - 2005 * FLAGSTAFF, AZ
MASTERS OF SCIENCE IN MANAGEMENT: PROJECT MANAGEMENT
NORTHERN ARIZONA UNIVERSITY - 1997 * FLAGSTAFF, AZ
BACHELOR OF SCIENCE IN COMMUNICATIONS: ADVERTISING
BACHELOR OF ARTS IN SPANISH

*REFERENCES AVAILABLE UPON REQUEST*