115 Marengo # 202, Forest Park IL 60130, 708-785-4038, pamelapettis@hotmail.

com
Work Experience
TonerHead Inc./Ink-O-Dem McHenry, IL 201
0-Present
Product Demonstration Specialist
• Provided training, service, operation, marketing and advertising of ink-jet car
tridge refilling systems
Hewlett-Packard/Marketsource Chicago, IL 2009-Present
Retail Sales Representative
• Duties included training retail managers and employees, merchandising, promoting
sales and on-site demonstration
Epson/Campaigners Countryside, IL 2
005-Present
Retail Sales Representative
• Duties included training retail employees, assisting in sales and on-site produc
t demonstration.
Lexmark International Chicago, IL 1998 - 2
005
Territory Sales Manager
• Provided all phases of account sales service, sales training, customer assistanc
e, displays, and plan-o-grams
• Promoted product awareness, monitored competitive activity and engaged in demons
trations, trade shows, and special events
• Directed the hiring, training, and management of fifteen sales associates
• Achieved sales goals consistently and increased market share while managing enti
re Chicago metro area providing on-site and remote assistance to Best Buy Inc.
World Wide Field Services Training Consultant
• Developed and provided training and educational programs in order to meet World
Wide Field Services’ objectives, and goals
• Administered written and practical exams and created performance reports to eval
uate trainees’ performance
Lexmark Services/ On-Site Sales and Operations
• Reported directly to Regional Operations Manager; primary on-site interface prov
iding sales and operations support to secure win at The Church Of Jesus Christ O
f Latter-Day Saints in Utah; operations support and primary customer interface f
or a six month period to The Church of Jesus Christ Of Latter-Day Saints.
• Monitored day to day operations including meter readings, preventive maintenanc
e, demonstrations, inventory and problem resolution
• Provided comprehensive on-site installation and user training for headquarter ro
llout of multifunction system for Lexmark Managed Print Services’ contact at Lucent
Technologies
• Provided user support by assisting customers and direct clients on the proper us
age of existing and new Lexmark printers and related products
• Recognized as top performing Field Specialist in United States and Canada for cu
stomer satisfaction
Kodak/ Danka Corporation Oak Brook, IL 1988 - 1
998
Product Advocate/ Field Engineer
• Provided break-fix support for color and digital mid-volume copiers
• Provided customer instruction on proper use of copier equipment resulting in inc
reased customer satisfaction in addition to providing on-site assistance to peer
s in resolving copier malfunctions
• Recognized as top performing Field Engineer for customer satisfaction
Education
Project Management Certificate Villanova University
2002
Technical Management, BS DeVry Institute of Technology
1997
Electronic Technology, AS DeVry Institute of Technology
1988