MICHELLE JAKOVAC

11258 W. Greyling Drive, Boise, ID 83709

(208) 724-3536 ~
CAREER PROFILE
Strong Business Administration and Management professional with proven track rec
ord of significant improvements in productivity, quality, and customer satisfact
ion while reducing costs, lowering turnover, and maintaining a positive work env
ironment. Dynamic leader, strategic thinker and decision-maker.
Business Development / Management / Communication / Sales Strategy / Entrepreneu
rial Spirit
Client Support / Written & Verbal Communication
Technical competencies: MS Word, MS Publisher, MS PowerPoint, MS Excel, and MS O
utlook
RELEVANT EXPERIENCE
Owner, 12/2007 - 07/2009
Perfect Pair, Eagle, Idaho
Oversaw activities directly related to operational and customer service within a
shoe boutique. Directed and coordinated activities of businesses concerned with
the production, operations, finance, pricing, internet sales, or distribution o
f merchandise. Planned activities such as sales promotions, determined goods and
services to be sold, and set prices and credit terms, based on forecasts of cus
tomer demand. Located, selected, and procured merchandise for resale, representi
ng management in purchase negotiations. Reviewed financial statements, sales and
activity reports, and other performance data to measure productivity and goal a
chievement and to determine areas needing cost reduction and program improvement
.
* Successfully managed staff, prepared work schedules and assigned specific dut
ies.
* Coordinated organization's financial and budget activities to fund operations
, maximize investments, and increase efficiency.
* Established and implemented departmental policies, goals, objectives, and pro
cedures, conferring with staff members as necessary.
* Determined staffing requirements, and interviewed, hired and trained new empl
oyees, or oversaw those personnel processes.
Loan Processor/Office Manager, 10/2005 - 05/2007
Idaho Street Mortgage, Boise, Idaho
Processed loan applicants on behalf of 3 loan officers; investigated applicants'
backgrounds and verified references; prepared loan request papers; and forwarde
d findings, reports, and documents to correct department. Reviewed loan papers t
o ensure completeness, and completed transactions between loan establishment, bo
rrowers, and sellers upon approval of loan.
* Verified and examined information and accuracy of loan applications and suppo
rting documents.
* Interviewed loan applicants in order to obtain personal and financial data, a
nd to assist in completing applications.
Loan Officer Assistant/Jr. Loan Processor, 01/2005 - 08/2005
First Horizon Home Loans, Meridian, Idaho
Answered inquiries and advised customers regarding loans and transactions. Recor
ded applications for loan and credit, loan information, and disbursements of fun
ds. Prepared and typed loan applications, closing documents, legal documents, le
tters, forms, government notices, and checks.
* Presented loan and repayment schedules to customers; Checked value of custome
r collateral to be held as loan security.
* Calculated, reviewed, and corrected errors on interest, principal, payment, a
nd closing costs.
ADDITIONAL EXPERIENCE
Bartender, 10/2009 - Present
The Lobby, Boise, Idaho
Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare coc
ktails and other drinks including wine, and bottled or draft beer. Take beverage
orders from serving staff or directly from patrons and serve snacks or food ite
ms to customers seated at the bar.
* Check identification of customers to verify age requirements for purchase of
alcohol.
* Attempt to limit problems and liability related to customers' excessive drink
ing by taking steps such as persuading customers to stop drinking, or ordering t
axis or other transportation for intoxicated patrons.
* Balance cash receipts; collect money for drinks served.
EDUCATION
Northwest Nazarene University, Nampa, Idaho
MBA Program - 5 Classes completed
Idaho State University, Pocatello, Idaho
Bachelor of Arts in Business Management, 05/2002
VOLUNTEER WORK
Raised $2,500, Susan G. Komen Race for the Cure, (2009)
Volunteer, American Cancer Society's "Making Strides Against Breast Cancer" (200
8 and 2009)
Assistant Coach, Club Idaho Volleyball, (2003 to 2004)