From: Charles R.

Sentman
428 Glenalby Road
Tonawanda, NY 14150
Phone: 716-208-1289
Email: cs78c8d4@westpost.net

July 06, 2010

Dear Recruiting Manager,
I am certain that you have had many inquiries about employment with the job mark
et the way it is so I say, "Thank You" for taking the time to review my qualific
ations even though I may not be responding to an advertised or posted position.
I am looking for a new position in information technology that matches my exper
ience. The reason I am searching for employment now is due to the elimination o
f my position by my last employer.
I am an information technology professional with a proven track record full of s
uccesses. I offer for your consideration my accumulated qualifications acquired
over twenty-two years of experience in IT. My excellent communication skills an
d my ability to manage client expectations in the face of constantly changing pr
iorities have played a large part in my success story. Another factor of my succ
ess is that I am just as comfortable communicating with the executive leadership
of the client and/or my employer as I am with my peers and immediate superiors.
Finally, the flexibility of the systems that my efforts and my teams' efforts
provided to our clients was an important differentiator that contributed to the
success of my past employers.
I would like for you to obtain even higher levels of success than you already ha
ve. I am available to help you get there. I have attached my resume with the hi
ghlights of my career in IT. You can contact me at anytime. Thanks so much and
I hope to hear from you soon.
Sincerely,
Charles R, Sentman
(716) 208-1289
cs78c8d4@westpost.net
======================================================
Resume of: CHARLES R. SENTMAN
428 Glenalby Road
Tonawanda, NY 14150
(H) +1-716-834-6522
(C) +1-716-208-1289
Email: cs78c8d4@westpost.net
SUMMARY
Goals: I desire employment within the Information Technology Industry that will
provide me with opportunities to be in a leadership role. I have the proven abil
ity to achieve assigned goals while exceeding expectations. I want to have the o
pportunities to find new or better solutions to old problems, to anticipate and
prevent new problems before they occur, and to pursue new technology in order to
provide the solutions that enable success.
Skills:
* Highly experienced at managing people and building new teams
*Proven expertise in project management, software programming, data and
 software analysis, database administration
* Accomplished trouble-shooter and problem solver
* Highly experienced at handling very large data-sets and complex data
conversions
* Has the proven ability to administer integrated systems
* Has excellent communication, organization, and prioritization skills thus
enabling successful goals achievement
* Consistently recognized for leading new initiatives and teams that are compa
ny firsts
* Is a certified ITIL Practitioner of Release and Control (March 2007)
* Successfully completed advanced training for both the Altiris and
Frontrange ITSM software products
* Has participated in multiple certification audits that were passed
* Development Languages and Tools:
* Informix 4gl
* Informix SQL, SQL, MS MySQL, PL/SQL, SQL Enterprise Manager
* Hewlett-Packard Unix (HP-UX) Bourn and Korn shell scripting
* Awk scripting
* Operating Systems:
* HP-UX 9x thru 11x,
* Red Hat Linux
* Microsoft's Windows XP
* MS-DOS
* Certifications:
* Informix DBA,
* Frontrange ITSM Administrator,
* ITIL Practitioner of Release and Control
* Other:
* VISIO, ACCESS, EXCEL, WORD, PROJECT, POWERPOINT
* Administrator for the Altiris Service Management application and
Lawson HR
PROFESSIONAL EXPERIENCE
IT Manager/Senior Programmer Analyst/DBA
Sitel Corporation, Buffalo, NY Oct 1994
-May 2009
* Departments Managed: Internal and Client Reporting, Database
Administration, Data Imports/Exports, Backend Data Processing, and
Process Integration
* Databases Used: Oracle, SQL Server, Informix and Redbrick
* Managed all development, support, and maintenance activities effecting
the following applications/services of the Customer Order Processing
System (COPS) applications:
* Order processing
* Backorder processing
* Payment processing
* Fulfillment processing
* Inventory management
* Data imports/exports and ETL applications
* Spearheaded application re-design and optimization efforts to make them
more fault-tolerant in order to improve their throughput and reliability so
that contracted service levels could be met and exceeded. The applications
were also redesigned to be much more maintainable.
* Attached to the Corporate Applications Department in October 2009 to help
administer and support Sitel's human resources application, Lawson HR.
This included programming Oracle procedures and functions in PL/SQL
using the Microsoft SQL Enterprise Manager.
* Oversaw the original design, development, and implementation of the first
proprietary process scheduler and job manager for the reporting
 applications.
* Founding core member of the Data Standard Counsel at Sitel
* Organized and obtained advanced training for the Data Imports
Department and the DBA Department
* Core member on the Y2K Upgrade Team
* Successful departmental audits for COPC-2000 and ITIL certification
Enterprise IT Manager/Senior Programmer-Analyst/DBA
D.A.M.S.L. Corporation, Buffalo, NY Sep 1988-Oct
1994
* Solely responsibility for all of the hardware and software in the enterprise
* Converted a one-store POS application from "O'Hanlon Database
Solutions" into an enterprise suite of applications for POS cash control,
inventory control, and customer and account management
* Installed the software and hardware in the twenty-three stores operated
across New York State
* A store could have from 2 to 6 micro-computers on a LANtastic network
* Designed, programmed, and implemented numerous upgrades and
enhancements to the POS software and hardware
* When the business was sold, I managed the conversion of D.A.M.S.L.
Corporation's data to the new owner's system requirements
Computer Lab Technician
Medaille College Computer Center, Buffalo, NY Jan 1987-Sep 1988
* Assisted teachers and professors in the classroom computer lab and
tutored students in the computer center
* I helped write the proposal to acquire the funds to build a new classroom
microcomputer lab which I later helped to build.
Technical Writer
Automatic Toll Systems, Cheektowaga, NY Oct 1984-Jun 1986
* Contracted by TAD Technical Services, Kenmore, New York to Automatic Toll
Systems to document the FORTRAN-77 software written for the toll collection
systems that were being custom-built for the Department of Highways in
Indiana, New Hampshire, and the Chicago Transit Authority in Illinois
* Used DEC PDP-11 mini-computers running the RSX-11M-PLUS operating
system.
* Hired permanently as a Technical Writer in April 1985.
EDUCATION
BS-Computer Information Systems
Medaille College, Buffalo, NY Sep 1986-
Dec 1988
Graduated Cum Laude / Dean's List / Anna Iluzzi Palano Scholarship
winner / Founding President of the Medaille College Student Chapter of the
Data Processing Management Association / Treasurer of the Students in
Free Enterprise Club
Certificate-Computer Programming
Advanced Training Center, Tonawanda, NY Feb 1983-Sep 1983
Completed 640 hours of intensive training on and IBM System 34 /
Programmed using COBOL, FORTRAN, BASIC, RPG-III, and C.
AAS-Materials Science
Erie Community College, Williamsville, NY Sep 1974-May 197
6
Dean's List / American Foundrymen's Society / Winner of the J. Miller
Scholarship
PROFESSIONAL AWARDS & SPECIAL TRAINING/SKILLS
* Certified ITIL Practitioner - Release and Control
* Received Lawson HR training at the CUE 2009 Conference
* Altiris Service Desk Administrator and Configuration Manager
* Frontrange ITSM Administrator
* Informix DBA
* Informix Database Performance Tuning
* SQL, PL/SQL, MS-SQL, Informix SQL
(References are available upon your request)