LAURA VANNORSDEL

2198 Ramelli Ave., Ventura, CA 93003

lv7b08d8@westpost.net
(702) 406-6305

CAREER OBJECTIVE
Results-driven Leader eager to contribute superior leadership, team-building, an
d analytical skills toward supporting the employer in optimizing operational and
financial performance
PROFILE
* Numerous years of progressive project management experience in the health insu
rance arena, with expertise in implementations, process improvements, and team l
eadership
* Extensive hands-on experience in Billing, Customer Service, Claims, Provider D
atabase, Marketing, Membership and Administrative Services, Facilities, Provide
r Credentialing, Network Contracting, Accounts Receivable, and Claims Supervisio
n
* Facilitate client-focused, service-oriented environment vital to maximizing cu
stomer satisfaction and retention
* Define requirements, delineate project scope, determine schedule and budget gu
idelines, allocate resources and institute cost controls, plan and oversee imple
mentations, and provide progress reports throughout entire process to ensure ali
gnment with business and technical objectives
* Conduct detailed business assessments, identify gaps and inconsistencies, and
develop and execute solutions that result in increased efficiency, productivity,
and overall corporate profitability
* Solid record of building, training, and managing top-performing support teams;
strategically plan and coordinate workflow and human resources for optimal cove
rage while containing labor costs
* Consistently achieve critical deadlines while maintaining high quality standar
ds
* Dynamic communication, presentation, negotiation, and relationship management
skills
PROFESSIONAL EXPERIENCE
Independent Business Owner August, 2008 - June, 2010
Realtor
* Affiliated with the largest Realtor Network in the State of Nevada
* Licensed by State of Nevada
WellPoint, Inc., Thousand Oaks, CA June, 1983 - May, 2008
In recognition of outstanding performance, steadily progressed within the nation
's leading health benefits company to attain ultimate position as Director, Netw
ork Data Operations and Business Owner/Project Director for the Enterprise Provi
der Database Solution
Director, Network Data Operations (2001 - 2008)
* Cost-effectively planned and administered $8M+ annual budget for the Provider
Operations Division and its multiple lines of business; oversaw all day-to-day a
ctivity for National and Corporate Provider Databases for the Enterprise
* Successfully oversaw six Provider Operations Division Managers responsible for
a 115-member team; provided staff direction and leadership across multiple loca
tions nationwide
* Collaborated with Executive Team to strategically outsource select functions o
f the Provider Database and Provider Credentialing areas
* Expertly developed and secured executive approval of Project Charter and Capit
al Acquisition Request Package; delivered ongoing status reports to steering com
mittee and program sponsors
* Diligently identified and documented business requirements, redirected workflo
w, established web-based training, coordinated User Acceptance Testing, and over
saw governance review process
* Trained and supervised Project Managers to ensure timely and accurate completi
on of special projects and day-to-day activity
Continued...
Laura Vannorsdel Page 2
Manager, Provider Database (2000 - 2001)
* Relocated to Southern California to support national Provider Database by pion
eering quality, process improvement, and business process redesign initiatives
* Launched audit and review process to increase overall data quality and procedu
ral efficiency, standardized SOPs, and created highly successful training progra
m for newly hired and veteran staff; results from the audits were tracked at the
associate level and used as quality indicators for performance evaluations
Manager, Provider Credentialing and Database (1998 - 2000)
* Served on team responsible for designing and implementing new IDX version of t
he Provider Database; managed 15 associates in verifying and updating all transf
erred data, including provider tax id, office locations, medical group affiliati
ons, contract details, and services offered
* Achieved 96% accuracy rate for completed database; personally responsible for
developing review and approval processes for data updates and negotiated for and
installed vendor-owned Provider Credentialing database
~ PRIOR POSITIONS ~
Manager, Provider Credentialing (1995 - 1998)
Manager, Facilities Management (1993 - 1995)
Facilities and Expense Management Consultant (1991 - 1993)
Project Management / Business Process Development Roles (1983 - 1991)
EDUCATION
General Studies, Triton College, Franklin Park, IL
~ CREDENTIALS ~
Accelerated Implementation Methodology (AIM) for Project Management Certificatio
n 2004
Licensed Realtor, State of Nevada 2008 - June, 2010
Member, Realty Executives of Nevada 2008 - June, 2010