David W.

Finwall, CHHE, SPHR

df7c6bc4@westpost.net
1111 Redgate Avenue
Norfolk, Virginia 23507
Tel :(757) 965-3964 Mobile: (757) 354-9600
RELEVANT ACCOMPLISHMENTS
Gold Key / PHR Hotels and Resorts 10/2002 a" 12/2009
Director of Human Resources 12/2004 a" 10/26/2009
Gold Key/PHR Career Center Directorship 4/2006 a" 10/26/2009
Corporate Manager Training & Quality 10/2002 a" 12/2004
Gold Key/PHR aManager of the Yeara 2005 and 2007
Virginia Beach, VA
Director of Human Resources responsible for 7 Hotels, 4 Restaurants and Holding
Company (Corporate) employees a" totaling 1,500+ year round staff. Seasonal incr
eases in staff add an additional 1,200 more employees. Responsible for effective
workplace practices and incentive/development programs through the creation and
effective use of an Associate Handbook, Human Resource and Human Capital proces
ses.
a In 2003 the Company invested in creating a full service Human Resource Departm
ent. As a principle member of this change team, developed a trustworthy and resp
ected department known for integrity, honesty and competency. Introduced Company
wide talent development and succession plan.
o Decreased exempt level turnover by 25%. Currently 43% of exempt level employe
es have more than 5 years tenure within the Company.
o $600,000.00 payroll savings due to 58% increase in seasonal retention.
o Associate Opinion Survey (AOS) scores increased from an overall average of 3.5
to 4.1 (scale of 0.0 to 5.0).
o Guest Satisfaction scores (derived from comment cards) increased, with the are
a of greatest increase, aintent to returna, increasing to 91% overall.
o Education and training of 401(k) plan benefits resulted in 31% increased in pa
rticipation. 85% of eligible employees are enrolled in 401(k) plan.
o Revised employee health insurance benefit to a multi-plan, multi-tiered option
s program. Plan avoided a 27% increase in premiums. Increase in participation by
18% of eligible employees.
o Transferring oversight of workmanas compensation from third party agent (Key R
isk) to Human Resources. 10% overall decrease in lost time incidents. $70,000.00
reduction in legal service fees due to Human Resources conducting full investig
ations and official responses to EEOC/ labor relations complaints, using legal s
ervices as the last step of the resolution process.
o Introduced unique coaching and counseling process. Unemployment insurance rate
decreased from 5% to 1.09% for a tax savings of approximately $38,000.00 annual
ly.
a Responsible for creation of business plans and operational procedures for mana
gement of aGold Key/PHR Career Centera (www.goldkeyphr.com), a full service recr
uiting and employment center using ATS (applicant tracking software) and behavio
ral based interviewing to fill all exempt and non-exempt positions for the Compa
ny.
o Reduced average cost per hire by $75.00, reducing costs by approximately $90,0
00.00 annually.
o Creation and implementation of a comprehensive uniform program for all propert
ies and restaurants. High levels of control in uniform repair, replacement and
returns resulted in overall savings of $40,000.00.
o Personally created a successful international student employment program (aJ-1
a Visa) to fill local gaps in seasonal staffing needs. Student hires had a 40% r
eturn rate in the second year. Savings in training dollars of $76,000.00.
KMS Enterprises, Inc.
Vice President of Training and Development 12/1999 a" 10/2002
Gatlinburg, TN
28 limited service motels in 9 states totaling 2,911 rooms with an additional 2
full service hotels, totaling 475 rooms and one convention site of 75,000 squar
e feet.
a Reporting to ownership, responsible for developing and implementing operationa
l programs for all properties. Ensuring maintenance of standards once in place.
a Creation of cross training programs in Housekeeping and Laundry jobs increased
productivity while decreasing dependency on seasonal third party contract servi
ces by 15%.
a Savings in Housekeeping due to improved productivity were approximately $40,00
0.00 (for year of 2002).
PORTOFINO BAY HOTEL, a LOEWS HOTELS @ UNIVERSAL STUDIOS ESCAPE
Director of Housekeeping -- Pre-Opening Team, 3/1999 - 11/1999
Portofino Bay Hotel
Orlando, FL
750 rooms, 42,000 square foot meeting space premier five star hotel.
a Created and implemented all SOPas, processes and procedures for Housekeeping a
reas.
a Established hiring profiles, hired and oversaw training in all positions for H
ousekeeping, Laundry, Grounds and Public areas.
a Opening costs within budget by 5%.
DOUBLETREE HOTELS AND RESORTS
DoubleTree Hotel 12/1995 a" 12/1998
Pittsburgh, PA
620 - Room, 25,000 square foot meeting space four-star hotel.
Front Office Manager 8/1998 - 12/1998
Executive Director of Housekeeping 12/1995 - 8/1998
a Member of management working on the collective negotiation team.
SOVEREIGN HOTEL GROUP
The Grand Hotel, Executive Director of Housekeeping, 5/1995 a" 12/1995
Washington, DC
300 - Room, eminent five-star hotel in downtown Washington, DC.
a Restoration of one of Washingtonas premier luxury hotels (Mayfair Regent); tak
ing the hotel from bankruptcy filing to original 5 star status.
RENAISSANCE HOTELS AND RESORTS INTERNATIONAL
Renaissance Hotel 4/1990 a" 5/1995
Washington, DC
800 - Room, 75,000 square foot function space downtown four-star convention hote
l.
Assistant Executive Director of Housekeeping 10/1994 - 5/1995
Convention Services Manager 10/1993 - 10/1994
Restaurant Manager 10/1992 - 10/1993
Front Office Manager 4/1990 - 10/1992
POTOMAC HOTEL GROUP
Director of Training and Development, Holiday Inn Crowne Plaza 9/1989 a" 4/1990
Arlington, VA
632 - Room airport hotel adjacent to the Pentagon.
RADISSON HOTELS
Controller, Radisson Park Terrace 12/1987 a" 5/1989
Washington, DC
214 a" Room downtown Washington hotel.
RESTAURANT ASSOCIATES
Food and Beverage Controller, 3/1987 a" 12/1987
The John F. Kennedy Center for the Performing Arts
Washington, DC
Food and Beverage cost controller for 3 full service restaurants and 15 million-
dollar annual banquet revenue.
WYNDHAM HOTELS
Accounting Office Manager, Wyndham Bristol Hotel 8/1985 - 3/1987
Washington, DC
220 a" Room deluxe hotel in historic Georgetown.

ACCREDITATIONaS & EDUCATION

2008 SPHR - Senior Professional in Human Resources (HR Certification Institute H
RCI ID: 320080800533)
2005 to Present: member of Society for Human Resources Management (SHRM)
2003 to Present: member of American Society of Training & Development (ASTD)
2000 OSHA Training Certification
1999 Staff Interview Analyst a" Talent Plus Behavioral Based Interviewer
1997 CHHE - Certified Hospitality Housekeeping Executive - American Hotel and
Motel Association
1983 - 1985 University of Minnesota, Minneapolis, MN - Undergraduate study in Ps
ychology

Reference List: David W. Finwall

Elizabeth Weller CPA
Executive VP of Administration
Gold Key PHR Hotels & Resorts
757-491-3000
Ale Wiles CHA
Senior Vice President of Operations
Barcel Crestline Corporation
3950 University Drive #301
Fairfax, VA 22030
571-529-6100
David Burton, Partner
Williams Mullen Law Firm
222 Central Park Ave
757-473-5354
Mona Lisa Lysinger PHR
Director of Human Resources
Hilton Virginia Beach Oceanfront
3101 Atlantic Ave
757-439-8229
Johanna Heidler PHR
Senior Human Resource Specialist
Gold Key PHR Career Center
313 Laskin Road
757-639-6390
Robert VonEsmarch CHA
General Manager
Ramada on the Beach
615 Atlantic Ave
757-425-7800
Tracy Webb
Director of Human Resources
Gold Key Resorts
932 Laskin Road
757-213-4344