OBJECTIVE

Network Technician where my undergraduate network communications degree and 4 ye

ars of technical experience will allow me to enhance my career and bolster your
companys network performance.
EDUCATION
De Vry University - Kansas City, MO GPA: 3.78 Graduated: February 2005
Bachelor of Science: Network and Communications Management
PROFILE
An efficient problem-solver.
Works quickly and productively under pressure.
Installed and maintained web servers and internal servers.
Adept at a variety of office computer applications including Microsoft Excel, P
ower Point, Project, and Word.
Excellent communications and oral presentation skills.
Proven ability to lead a team to success.
Managed senior project team at De Vry, to successfully implement a wireless net
work for a small company.
EXPERIENCE
Cerner: Cerner WHQ, Kansas City, MO
Global Resource Information Delivery Associate Support Analyst 2007 2010
Troubleshoot day-to-day IT applications and Infrastructure for fellow Cerner Ass
ociates.
Pursued goal to reduce the team SR backlog to under 1 days.
Strong Client Relationship skills as characterized by being asked to stay, by t
he client, an extra week on the ACE trip I attended November, 2008.
"Ive written a few of these letters about associate performance at an ACE; but
Shaun Branham is really one outstanding associate..." Chip Bayko, Naples ACE pr
aise letter, 2008.
Found code and implemented streaming call queue to Associate Support Knowledgeb
ase SharePoint website.
Sprint: Enterprise Solution Center, Lenexa, KS
Client Support Specialist III 2006 2007
Troubleshoot day-to-day employee computer issues across Sprint for the Enterpris
e Solution Center.
Service Desk SME.
"Shauns efforts to understand and educate himself on service desk and other SME
duties assist us in meeting our business goals." Donna Saddler, mid year revi
ew, 2007
Co-Authored proposal for new tier I ticket practices to enhance customer satisf
action with the ESC.
Presented presentation to outside company to promote the different ways Sprint
uses Service Desk.
Arranged and implemented team meeting for manager to provide members informatio
n on updated procedures.
"Shaun handles numerous customer issues with confidence; he is able to walk cus
tomers through various processes to assist in gaining customer satisfaction." D
onna Saddler, mid year review, 2007
Tek Systems: Enterprise Solution Center, Kansas City, MO
Contractor for Sprint 2005 2006
Troubleshoot day-to-day employee computer issues across Sprint for the Enterpris
e Solution Center.
DCT Solutions Group, Kansas City, MO
Wireless Network Technician 2003 2004
Configured wi-fi devices to work on wi-fi networks for numerous companies that D
CT provided inventory management solutions for.
Set up wireless connectivity for Symbol, Cisco, and Windows devices using multi
ple encryption schemes.
 Maintained user and email accounts for internal employees on Red Hat Linux serv
er architecture.
Maintained Windows workstations for internal employees.
"I believe that Shaun would be an asset for any company that will hire him. He
is a quick learner, requires little supervision and is a disciplined individual
." Valere S. Palhories, DCT Solutions group, VP