ELAINE CARR

Home: 817-864-9024 Cell: 469-223-7833

decarr@email.com
LinkedIn: www.linkedin.com/in/elainecarr
DIRECTOR OF TRAINING/ORGANIZATION DEVELOPMENT
A senior manager with extensive training, performance improvement, and quality a
ssurance expertise in international and domestic environments. Particularly exc
els in analyzing performance data, and designing and implementing strategic solu
tions which address individual and group learning needs that impact the bottom l
ine. Highly effective at leveraging people and technology resources to optimize
performance behaviors and results. Approaches solving issues from an innovative
perspective and is always committed to quality. Spanish (familiarity, but not
fluent)
KEY COMPETENCIES
Project Management • Coaching • Training & Development • Leadership • Root-Cause Anal
rocess Design • Curriculum Writing/Development • Performance Analysis • People Developm
PROFESSIONAL EXPERIENCE
Parago, Inc. Lewisville, Texas 1999 – 2010
Rewards-based incentives company, primarily processing and fulfilling rebate sub
missions on behalf of clients
Director of Training & Quality Assurance
Reported to the Executive Vice-President, Operations. Facilitated, coached, and
stretched a corporate staff of 10 people that supported and managed the trainin
g and quality programs.
• Assessed, designed, planned, and implemented operational training at multiple inte
rnational sites.
• Designed, implemented, and monitored quality audits for operational processes at m
ultiple international sites.
• Managed a website with process and client program information for reference at mul
tiple international sites while handling customer contacts or entering customer
data into the company’s proprietary system.
• Collaborated with Technology, Account Management, Finance, and Operations staff on
system and process improvements.
• Provided operational user expertise on proposed changes to the company’s proprietary s
oftware.
• Managed multiple fast track projects, bringing them to completion on time and with
in budget.
• Conducted on-going research and benchmarking to best practices in training and qua
lity auditing.
• Planned and directed the implementation of an annual budget and performance target
s.
• Resolved operational process or people issues.
SIGNIFICANT ACHIEVEMENTS:
 Analyzed tasks and jobs, then designed and implemented multiple training programs
for data entry operators, customer care agents (calls, emails, and web chat), an
d corporate personnel resulting in new employees being effective more quickly, s
ite and employee performance improving, and employees grasping new lines of busi
ness quickly and effectively.
 Identified 14 key customer-facing processes and constructed audit processes that m
easured existing performance, implemented and measured performance improvements,
and identified and addressed employee and site performance shortcomings.
 Developed the training and quality programs of outsourcers in China, Fiji, the Phi
lippines, Bangladesh, India, the Dominican Republic, Jamaica, Guatemala, San Sal
vador, Mexico, and Canada, enabling them to provide data entry, customer care, a
uditing, and technology services to defined standards, reducing operational cost
s while improving overall performance.
 Identified outsourced developers to create a quality database for 11 different aud
it processes, wrote specifications, oversaw the development, coordinated user te
sting, and delivered a database within designated timelines and at lower cost.
The database enabled real-time access to audits being conducted around the world
so that performance issues could be more readily identified and addressed and d
ata more thoroughly analyzed to identify trends.
 Using off the shelf software (RoboHelp, LMS, & QuickBase) created systems that str
eamlined and tracked processes & compliance, while providing ready access to inf
ormation at sites around the world.
Air Liquide Process & Construction Houston, Texas 1996 – 1999
Designing and constructing Air Separation Units.
Workflow Specialist
Reported to the Administrative Director.
• Documented administrative processes.
• Trained new administrative personnel.
• Collected data for and produced monthly project reports for executive staff.
• Managed new administrative processes and distributed work.
SIGNIFICANT ACHIEVEMENTS:
 Coordinated complete process documentation for all company processes across all de
partments.
 Developed MS-Access databases to streamline the collection of project progress dat
a.
ADDITIONAL RELEVANT EXPERIENCE
Small Business Consultant Houston, Texas & Aliquippa, PA
• Worked with an enrolled agent to help small businesses resolve tax issues.
• Designed new business processes to resolve operational issues for small business c
lients.
• Wrote process documentation for small business clients to help them ensure complia
nce among their employees.
• Researched grant opportunities and wrote grant applications for non-profit clients
.
Aliquippa Alliance for Unity & Development Aliquippa, PA
Non-profit community development corporation
Education Coordinator
EDUCATION
BA in English & Related Fields, University of Houston, Houston, Texas
Completed 12 hours towards MBA
CERTIFICATIONS
COPC Registered Coordinator
TRAINING
Stagen Integral Leadership Development
ISO Lead Auditor Training
TECHNICAL SKILLS
MS Word • MS Excel • MS PowerPoint • MS Outlook • QuickBase • Learn.com System Admi
elearning course development software)
ASSOCIATIONS
American Society for Training & Development (ASTD)
Training Magazine Network
Dallas-Fort Worth Organizational Development Network