PROFESSIONAL EXPERIENCE

Systems Analyst - 2004 - Present

Servup Federal, Richmond, VA
Diagnosed application to server network connectivity issues using Wireshark pack
et sniffing software. Scheduled backup and restores of file systems with Symante
c NetBackup.? Provided third level support for help desk and NOC referred incide
nts. Reviewed and created end-user and helpdesk training and reference materials
for technical accuracy.
01/01/-1 - Present
Berkley Mid-Atlantic Group, Richmond, VA Oct. 2002 ? Apr. 2004?
Selected hardware for, deployed and managed Veritas Backup Exec 8.6, 9.1 and Net
Backup Server 5.0 for local as well as backups of remote offices under central
control.? Planned, implemented and maintained enterprise-wide projects and syste
ms: Windows NT 4.0 to Windows 2000? Network hardware replacement (Cisco mana
ged switches, T1/T3 Frame Relay, Cisco 2600 Routers) Implementation of Citrix
Metaframe XP & Terminal Service for centralized application usage? SMS 2.0 sof
tware distribution and upgrade. SQL Server 2000 for data mining and financial
reporting with Access & VB front end. Implementation of Avaya phone system wit
h VoIP. Maintained operation of multi-server, multi-site Exchange 2000 email sys
tem, including connectors to dissimilar systems including Lotus Notes 6.5
1998 - 2002
Languard Technology Resources, Inc, Richmond, VA
Led regional and national Microsoft domain upgrade projects comprising 250-5000
hosts. Active Directory design with forests of various sizes. Configuration
of AD Group Policies and VB scripts for security and standardization. Multiple
Windows NT 4.0 domain to single and layered 2000 domains Planned, configured an
d managed MS Exchange 5.5 and 2000 deployments of various sizes: Implemented st
andard and secure Webmail implementations. Added temporary connectors for coex
istence with any preexisting messaging systems. Directly supported sales team by
outlining a projects technical and scheduling options for new and existing clie
nts.
SYSTEMS AND SOFTWARE
Windows Server 2008 DHCP/DNS/WINS/TCPIP Symantec NetBackup 6.5
Exchange Server 2003 & 2007 VM Ware ESX Server Microsoft MOM
Zantaz EAS Server 5.0 Cisco Catalyst 3750 4500 Switch Wireshark Network Anal
yzer
Microsoft SQL Server 2005 Entrust SSL Certificate Install Microsoft IIS
Brocade 4900 SAN Switch Active Directory Cisco Router 2600
Symantec Enterprise Antivirus Cisco Wireless AP/RADIUS Dell PowerEdge Server
s
EDUCATION
B.A., Business Administration
University of California, Riverside