Catherine (Candy) Maloney

2005 N Woodlawn Park Ave

McHenry, IL 60051
Mobile: 815.403.7291
Home: 815.363.7531
SALES, MARKETING AND SERVICE LEADERSHIP
* General Management skills developed through cross-functional leadership posit
ions held in Sales, Marketing and Service delivering world class services and so
lutions.
* Accomplished leader in building teams and executing results in solutions sell
ing, professional services development, deployment and marketing.
* Proven record of sales results - exceeded $15 million plus sales quota each a
nd every year ranging from 133% to 154% achievement of goal.
* Innovative and results-focused leader in process strategy formulation and exe
cution. Reputable for spearheading the reengineering and the change management e
xecution of the customer services processes including; installation, training an
d support.
* Dynamic and results-focused senior sales, services and marketing leader with
a verifiable record of achievement resulting in revenue growth and business prof
itability.
* Proven competencies in improving organizational productivity through the deve
lopment and implementation of strategies that foster collaboration, teamwork and
positive change.
AREAS OF EXPERTISE
Sales, Service and Marketing Leadership Positions * Sales Market Share Growth *
Sales Process Development * Strong Team Builder * High Level Sales Negotiator *
Results-Oriented * Process Management Excellence * Strong Customer Satisfaction
Skills * Solution Selling Skills * Services Development * Strong Client and Vend
or Relations * Create Organizational Efficiency * Developed eLearning Strategies
* Recruiting and Retaining Talent
PROFESSIONAL EXPERIENCE
The Reynolds and Reynolds Company
Regional Sales Director / Account Executive - 2004 to April 2010
Accomplished sales leader of the Chicago Region exceeding sales goals by directi
ng, managing, supporting, and assisting 9 Sales Account Manager's in solution-ba
sed selling of management software, hardware, consulting, websites and training
with a heavy focus on growth.
* Proven record of sales results - exceeded $15 million plus sales quota each a
nd every year ranging from 133% to 154% achievement of goal.
* Reputable for rebuilding and propelling the Chicago Sales Region into one of
the top revenue-generating teams in the country consistently achieving within th
e top ranking of 18+ regions.
* Consistently achieve Sales 300 Club Achievement Status each year --- exceedin
g all 3 sales goal requirements: Overall Quota, Strategic Quota and Revenue Gro
wth Quota.
* Accomplished leader in building teams in solutions selling, account managemen
t, territory planning, pipeline management, program execution, time management,
team selling and customer satisfaction.
* Participated in the development of the Sales Excellence Guide - A Comprehensi
ve Management Playbook for Sales ensuring consistency of standards are executed.

PROFESSIONAL EXPERIENCE CONTINUED

The Reynolds and Reynolds Company

Director, Services Development, Deployment and Marketing - 1999 to 2004

Designed development and deployed service offerings. Directed Marketing of servi
ce solutions; consulting, customer education, field engineering and data service
s solutions.
* Service offerings revenue exceeded $10 million first year - profit margins ex
ceeding 20+%.
* Developed, trained and released services selling sales process to over 700 se
rvice professionals.
* Designed and launched the corporate eLearning solution internal and external
website. Reduced calls to support by 23% / 23,000 calls per month.
* Led the Reynolds University eLearning vendor selection and implementation pro
cess.
* Established and led the Marketing Advisory Team standardizing marketing brand
ing consistencies internally and externally.
* Developed and executed the customer services product development roadmap proc
ess which reduced time to market by 38%.
* Developed, implemented and coached the highly successful Customer Solution Ex
ecutive position which drove 14% average increase in billed revenue within assig
ned accounts.
* Rolled out best practice user groups nationally (75+ cities). Survey results
90+ percent positive.
* Developed and delivered customer web enabled and paper-based utilization docu
mentation that reduced the calls to support by 10% / 10,000 calls per month.
* 1st time recipient of the Core Value Leadership Award for exemplifying all of
the companies Core Values.
* Recipient of Bronze Quill Award for Marketing Campaign that delivered over $2
million worth of consulting services sales.

Director, Customer Education - 1997 to 1999

Coached, mentored, and developed 5 Regional Managers, Customer Education.
* Partnered with Area Sales Vice President ensuring success within division - H
ighest CSI with lowest cost to serve.
* Selected & implemented the Certified Technical Trainer Program across 300+ tr
aining consultants.
* Successfully completed 120+ system implementations achieving over 90% positiv
e customer survey ratings.
* Spearheaded the establishment and managed the Work and Family Balance Team wh
ich provided a forum to share and implement suggestions to improve quality of li
fe for Customer Training Consultants.

Senior Manager, Service Process Reengineering - 1994 to 1997

Spearheaded the performance improvement of the customer services; installation,
training and support processes.
* Reengineered the customer services implementation, training and support proce
sses achieving unprecedented results.
* Reduced average installation time nationally by 30% (80+ hours per).
* Implemented technology and process enablers across the service organization g
enerating annual savings of $50+ million within a 3 year period.
* Increased customer satisfaction survey results; implementations planning and
training to 90+% nationally.
* Process Reengineering Champions of Change Award in recognition of results ach
ieved.

PROFESSIONAL EXPERIENCE CONTINUED

The Reynolds and Reynolds Company
Regional Manager, Systems Implementations - 1989 to 1994
Coordinated all processes involved with system implementations in the Midwest (1
0 states) including: sales, data conversion, business forms, hardware installati
on, and training. Coached, mentored, and developed 3 regional teams of 15 to 20
Customer Training Consultants.
* Partnered with Regional Sales Director ensuring success in our local market -
Nationally achieving the highest retention, lowest cost to serve and highest CS
I.
* Reduced implementation time within the market by 25%, overtime by 70% and inc
reased CSI to 98% positive.
* Developed national implementation process and planning tools which were rolle
d out nationally as the standards for all regions to follow which reduced the co
st to serve nationally while at the same time achieving higher CSI results.
* Customer for Life Award for achieving the highest customer retention national
ly.
* Professional Services Achievement Club for achieving 183% of Professional Ser
vices Sales Quota.
* Performance Achievement Award for having the highest CSI nationally.
* Service Manage of the Year Nominee.

EDUCATION:
Clark University - Worcester, Massachusetts
Dual Degrees - Bachelor of Arts in Government and Bachelor of Arts in Psychology
Minors - Computer Science and Economics

ADDITIONAL TRAINING:
Tom Hopkins Sales Mastery Boot Camp * Situational Sales Negotiation * Reynolds S
ales Boot Camp Coach * Salesforce.com * Advanced Leadership Certification * Pace
setter 201 Management Training * Pacesetter 101 Management Training * Creating M
arket-Centric Mindsets - ITSMA * High Performance Leadership * Microsoft Office
Suite (Word, PowerPoint and Excel) * Certified Technical Trainer * Reengineering
: The Implementation Perspective *
Process Management * Customer Satisfaction Skills

HOBBIES & INTERESTS:

Gardening
Boating
Scuba Diving
Golfing
Fishing