Laura Nitchie

214 Hollowbush Lane

Perkiomenville, PA 18074
610-952-2141
ln7f97a4@westpost.net
Professional Summary
Sales professional with extensive experience in the telecommunications industry
in software and services for enterprises, mobility, and wireline markets. Prove
n strengths in evaluating, developing, and expanding profitable client relations
hips. Motivating and leading cross-functional delivery teams. Negotiating innova
tive contracts and credits. Manage the tactical execution of highly technical bu
siness development initiatives. Making difficult decisions in challenging situat
ions with the highest integrity.

Professional Experience

Applications Sr. Account Executive 2002 2009

Alcatel-Lucent, Perkiomenville, PA
Manage the messaging product base in the Verizon Wireless Mid-West and South Are
a.
Coordinate and lead customer planning meetings to determine annual messaging bud
gets.
Support Verizon Wireless headquarters maintenance engineering.
Develop business cases for Verizon Wireless Messaging offers.
Manage forecasts, revenue recognition and invoice completion.
Accomplishments
Won Achievers Club ten consecutive years for exceeding 100% revenue quota.
Displaced 95% of competitors voice mail systems in the South Area.
Successfully negotiated strategic $11M annual maintenance agreement with Verizon
Wireless.
Account Manager 2000 2002
Lucent Technologies, Perkiomenville, PA
Led and managed the Lucent Messaging Account Team.
Responsible for account planning and business case development.
Developed a multi-million dollar volume program proposal, for a full service mes
saging deployment.
Maintained forecast accuracy for the Lucent Technologies Messaging Team.
Worked with the bids and proposals group to generate quotes for national offers.
Accomplishments Generated the largest sales volume globally for the mess
aging portfolio.
Influenced customer to pioneer new industry technologies. This resulted in a $26
M technology swap out. Was instrumental in business process adjustments warrante
d by staffing reductions within the corporate environment. Key leader in mainta
ining morale and focus during reorganization, merger, and reduction in force.
Led account management opportunities, new business initiatives for Lucent Messag
ing Business as a new product initiative for Instant Voice Messaging application
s for Verizon Wireless. These efforts led to a $5.8M sale to Verizon Wireless.
Sales Associate 1998 2000
Lucent Technologies, Perkiomenville, PA
Voice mail sales lead for Bell Atlantic Mobile in the North East Area.
Upgraded the Bell Atlantic Mobile voice mail platforms from Sierra to IMA/CA.
Responsible for quoting, processing orders and invoice tracking.
Accomplishments
Broke through into new markets in the North East Area. (Result / impact to marke
t share)
Partnered with Bell Atlantic Mobile to make transition to Verizon Wireless, beco
ming a trusted advisor which decreased infiltration of competitors.
Provided accurate product forecasts for increased revenue recognition.
Program Management 1996 1998
Lucent Technologies, King of Prussia, PA
Managed new installations projects to completion for the Lucent Philadelphia Dir
ect office.
Developed database and launched all new voicemail products.
Performed and developed all end user and system manager training.
Assisted in pre and post-sales support for the Philadelphia Direct Sales Office.
Technical Support Specialist 19921996
Octel Communications, Plymouth Meeting, PA
Provided first level support for the World-Wide Technical Support Center.
Performed first tier voice mail system hardware and software troubleshooting for
International client base.
Provided voice mail system configuration assistance during installations and mai
ntenance windows. Obtained return material authorizations and ordered replacemen
t parts.
Professional Training
1 Target Account Selling, Certificate, Altamonte Springs, FL
2 Program Management, Certificate, King of Prussia, PA