CHARLES DAVID WEBB

808 Deedee Creek Drive

Euless, TX 76040
Home 817-645-5096
Cell 817-637-4727
cw80cff2@westpost.net

PROFESSIONAL SUMMARY
Diligent, resourceful Server/Desktop Administrator
supporting multi-national corporations (Wal-Mart, Texas
Instruments, Verizon, Travel Centers of America), small
businesses, military customers and home users for 9+ years.
Assume complete control of all projects and approach user
service issues with patience, flexibility and a sense of
urgency.
* Track record of success applying IT technology and
tools to link people, automate labor-intensive processes,
facilitate deployments and improve operating efficiency.
* Adept at staying on-task and on-time despite shifting
priorities and tight deadlines.
* Exceptional ability to anticipate end-user needs and
potential system-wide problems, implementing preemptive
solutions or fixes before they escalate.
PROFESSIONAL CERTIFICATIONS
A+ - CompTIA
Dell - Systems Expert (Server, Desktop, Laptop,
Printers, Network Devices)
Samsung - LCD/LED, DLP, Plasma TV Repair
HIPAA
PROFESSIONAL EXPERIENCE
Independent Consulting, Dallas/Ft. Worth, TX; 02/2010 -
Present
Technician
Provide expert technical support to a self-built client
base, entailing network administration, system
setups/rollouts and repair for computers, printers and TVs
(LCD/LED/DLP/Plasma). Develop new business by acquiring and
following up on leads from OnForce.com.
KEY ACCOMPLISHMENTS:
* Leveraged Dell and Samsung Certifications to rapidly
repair systems for clients with little to no downtime.
* Delivered unparalleled service, achieving a 100%
customer satisfaction rating.
* Implemented information management systems (email,
ticketing, fax, SMS) to effectively keep track of work for
multiple clients.
THE COLLEGE TECHS/R&R SOLUTIONS, TX/AR; 07/2009 - 02/2010
TECHNICIAN; 1 year 7 months
THE COLLEGE TECHS
Performed computer repair for businesses and home users as
well as on-site systems maintenance for companies without an
IT Department. Advised clients on upgrades and preventative
maintenance plans. Assisted in network planning and
deployment of the latest cabling and network
infrastructures.
KEY ACCOMPLISHMENTS:
* Increased uptime by implementing a monitoring and
management system that facilitated diagnostics on alerts.
* Deployed Cisco remote security service to expand
customer network hardening and provide remote access.
* Lowered installation times of Windows and Linux systems
from 3-4 hours to 1-2 hours, by implementing an automated
provisioning and deployment system using unattended
(unattended.sf.net) and ping (ping.windowsdreams.com).
R & R SOLUTIONS
As Field Technician, contributed to on-time operating system
upgrades at Wal-Mart and Travel Centers of America using
Cisco and HP hardware.
KEY ACCOMPLISHMENTS:
* Wal-Mart: Sped up site deployments by installing real-
time communication system that allowed for immediate
interaction between Helpdesk and deployment team.
* Travel Centers of America: Reduced verification process
on PCI-compliant project from 1-2 hours to 10-15 minutes
through utilization of a networking tool.
NETHAWK CORPORATION, Richardson, TX; 10/2007 - 12/2008
IT ADMINISTRATOR; 1 year 2 months
Sole on-site IT resource supporting 50+ users in US, Finland
and India. Planned and maintained local/remote
server/network monitoring, repaired desktops/laptops and
oversaw purchases for local office. Spearheaded process
improvements and led projects to completion. Partnered with
overseas administrators to coordinate networking tasks.
KEY ACCOMPLISHMENTS:
* Adjusted infrastructure to reduce bottleneck formed by
all traffic on the same subnets routing through firewall.
Changed systems to allow network switches to communicate on
dual VLANs based on port number and assignment.
* Entrusted to handle shipments to/from anywhere in the
world, and developed solutions to make process effortless.
Provided R&D with version control software to track all code
revisions and give customers access to new software versions
on demand. Version control software also automatically
duplicated itself to India and Finland, resulting in faster
fixes and shorter resolutions times for customers.
* Enhanced audio system in main conference rooms,
increasing capacity and clarity while eliminating costly
external conferencing services.
* Above efforts reduced overall support response time
from days to hours and dramatically increased user
satisfaction.
TECHNOLOGY SERVICE PROFESSIONALS/COMPUTER CONNECTIONS, TX;
04/2007 - 09/2007
TECHNICAL CONSULTANT AND TECHNICIAN; 5 months
KEY ACCOMPLISHMENTS:
* Texas Instruments: On-site technician accountable for
deployment and data center management of UNIX systems for
silicon and chip manufacturing.
- Maintained 100% uptime in an environment where downtime
was not an option.
* Computer Connections: Managed in-house/remote Windows
2000 and SBS 2003/XP networks for companies without IT
Departments, including Web hosting services. Provided remote
and phone supporting using Webex, RDP and VNC.
- Became "go to" resource for most clients and point of
contact for all vendors.
1-800 HOSTING/THE PLANET INTERNET SERVICES, TX; 01/2005 -
04/2007
PROVISIONING ENGINEER/NETWORK OPERATIONS TECH; 2 years 3
months
Set up, upgraded, repaired and deployed server systems for
customers in Windows, Linux and BSD environments. Maintained
an active server monitoring system for 1000+ users.
KEY ACCOMPLISHMENTS:
* Deployed solutions that reduced server install times
from 2 hours to 30 minutes.
PRIOR EXPERIENCE
From 2001 - 2004, supported diverse clients such as military
and Verizon customers.

TECHNICAL SKILLS
LANGUAGES: PHP 4, bash, C++, Perl, Shell Script
DATABASES: SQL Server 2005-2000, MySQL 5-3
PLATFORMS: Windows 7/Vista/XP/2000/9x/3.1, Server
2008/2003/2000, SBS 2003/2000, Linux (Redhat Enterprise 5
and 4, CentOS 5-3, Debian 5.0-3.1, Fedora Core 9-2, FreeBSD
6.2-4.10)
HARDWARE: Dell Servers/Portables/Workstations, NAS,
HP/Compaq Desktops/ Portables, Sun SPARC Series, Ultra
Series (Hardware Level), Access Concentrators, ATL Tape
Backup, PDA's, Smartphones, Blackberries, Custom Load
Balancing Solution (Linux and LVS), NetApp FAS 270, Nokia IP
Firewall with VPN Solutions
SOFTWARE: MS Office 2003/XP/2000/97, Active Directory,
Exchange 2003/2000, ArcServe Backup, Remedy, OASIS, RT,
Proftpd, vsftpd, IIS FTP, Filezilla, Apache HTTP 2.0/1.3,
Qmail, PostFix, Sendmail, IIS Pop3/SMTP, ALT-N Mdaemon,
Cpanel, Plesk (7.0-8.1 Windows/Linux), Nagios, Cacti