SUMMARY

Technical Training
Experienced in the technical training field in different industries, I am adept
at both hard and soft skill training and curriculum development. I have taught
everything from basic computing to wireless broadband and TCP/IP networking in t
he automotive and telecommunications industries to advanced multicultural skills
and emotional literacy in the non-profit realm.
EXPERIENCE
Senior Training Manager - Sep. 2005 - Present
Ameritraining, Inc, Maryville, TN
Lead Technical Trainings as contracted on Broadband Installation, Helpdesk, PC T
roubleshooting, LAN/WAN basics, TCP/IP, IPTV, VoIP, and Home Networking. As a su
bject matter expert I have also helped with curriculum development and training
other trainers for our client.
Trainer/ Troubleshooter - Nov. 1997 - Present
PCempowerment, Indianapolis, IN
Provide at-home solutions for PC users including services such as home networkin
g, Ghost Imaging, remote system maintenance using PCAnywhere, upgrades, troubles
hooting, and training. Also accept short-term contracts from other contractors.
Act as a consultant and coach on emotional literacy, diversity, and veterans' is
sues
Helpdesk Technical Support Representative - Jul. 2003 - Nov. 2004
Telamon Corporation, Carmel Indiana
Provide helpdesk assistance to ISDN, Cable, Dialup customers of several ISP's na
tionwide. Assist customers and installers over the phone with configuration and
connectivity issues (TCP/IP). Technical Support to a major broadband product com
pany for its home networking, cable, and wireless ISP products.
Training Site Manager - Mar. 2000 - Jun. 2001
Esoftsolutions, Inc, Dallas, TX
Duties include administration for and training at nationwide sites for a major c
lient in the automotive industry. Skills include training in Internet and PC/A+
skills, site networking, ISDN troubleshooting, client relations/administration f
or the site. Benchmark certified in Internet and PC Technologies. Gradepoint Cer
tified in Technical Training.
PC Analyst - May 1999 - Feb. 2000
Bell Industries-Computer Division, Indianapolis, IN
Perform various computer hardware and software functions including repair, confi
guration, data migration, and system analysis. Did large roll-outs for schools
systems, hospitals, and pharmaceutical companies.
Helpdesk Technical Support Representative - Dec. 1998 - Jul. 1999
Telamon Corporation, Carmel Indiana
Provided assistance to ISDN and ADSL customers of several ISP's nationwide. Assi
sted customers and installers over the phone with configuration and connectivity
issues (TCP/IP)
Commissioned Sales Counselor - Oct. 1997 - Feb. 1998
Circuit City Stores, Incorporated, Indianapolis, IN
Qualified customers, presented computer products and services, provided customer
education and follow-up assistance, inventory and computer upgrades.
Registered Representative - Dec. 1995 - Oct. 1997
Charles Schwab Incorporated, Indianapolis, IN
Placed trades, qualified customers, maintained client relationships in a call ce
nter atmosphere. Served as Liaison to New York Branches, and as a computer resou
rce person.
Traffic Analyst - Nov. 1989 - Mar. 1995
First Data Corporation, Indianapolis, IN
Monitored call traffic to a call center, assisted LAN Administrator with helpdes
k functions in a Token Ring environment, and scheduled and directed 100 - 200 em
ployees in the completion of contracted operator services responsibilities.
EDUCATION
BA, Telecommunications/Spanish Double - May 1987
Indiana University, Bloomington, IN
Concentration in Intensive writing (Bilingual), CIC Honors Program Exchange Stu
dent, Universidad Veracruzana, Xalapa, Mexico, PanAm Games Aide-de-Camp (Chile),
Assistant Attache (Cuba)
VOLUNTEER WORK
Board Member / Workshop Presenter - Mar. 2000 - Present
Mankind Project International, Indianapolis, IN
Currently serving on the Board of Directors, I am leading a Multicultural Initia
tive for this organization involving strategic change at the institutional and c
ultural levels. Helped create an internal workshop called "Isms and Issues".
From this I have developed keen group facilitation skills and a big picture focu
s on results.
Senior Staff / Instructor - Oct. 1998 - Present
Vet's Journey Home, Inc, Mt Airy, Md
I helped roll out a small but effective weekend experiential training devoted to
Veterans suffering from PTSD. Working with combat vets and mentors, I have bee
n trusted to lead and co-instruct the course and train other volunteers in helpi
ng heal veterans from the trauma of war using personal responsibility and emotio
nal intelligence skills.