130 HORN COURT *BAYTOWN, TEXAS* 77523

281-543-5627 * la87343c@westpost.net
LORY ADAMS

OBJECTIVE
Seeking permanent position. Interests in purchasing, billing, receptionist, huma
n resource, purchase orders, buyer.
SUMMARY OF QUALIFICATIONS
Service Manager Skills and Practice
Excellent Communication Skills
Customer Service Relations
Accounts Receivables
Typing/ 10 Key by Touch
Labor Operation Coding
Insurance Claims
Warranty Claims
Phone/Operator Skills
Purchase Orders
ADP, REY-REY
EMPLOYMENT
09/09/2009 - present River Oaks Chrysler Jeep Dodge Houston, Texas
Meeting and greeting customers on the service drive. Contacting proper warranty
or insurance company for proper approval. Open, code and close repair orders. Pe
rform follow up calls for customer satisfaction inquiry.
11/2008 - 09/2009 Community Toyota Baytown, Texas
Service Assist Mgr.
Meeting and greeting customers on the service drive. Assisting customers concern
s and service needs. Dispatching repairs to proper technicians. Contacting prop
er warranty or insurance company for approval. Monitor warranty expense. Code, b
ill and close all service repair orders.

10/2007 - 11/2008 Baytown Honda Baytown, Texas

Service Assist Mgr.
Meeting and greeting customers on the drive. Advise customers of needed repair.
Dispatch to qualified technicians. Call warranty or insurance company for repair
authorization. Open, code and close all service repair orders. Issue purchase o
rders for entire dealership. Monitor service expenses. Control customer satisfac
tion inquiry.
9/2004 - 10/2007 Baytown Chrysler Jeep Dodge Baytown, Texas
Service Advisor
Meet and greet customers on the service drive. Advise customers of needed repair
s. Call warranty or insurance company for authorization. Open, dispatch, code an
d close all repair orders. Add necessary sublets to repair orders. Perform follo
w up calls for customer satisfaction inquiry.
10/2000 - 9/2004 Baytown Chrysler Jeep Dodge Baytown, Texas
Service Manager
Monitor all school for technicians and service advisor. Practice marketing for p
arts and service. Controlled warranty cost. Reviewed all repair orders to monito
r complaint, cause and correction, time punch and up sells. Correct and submit l
abor operation codes for warranty repairs. Controlled accounts receivables and a
ll service expenses. Review and submit clock hours and flag hours for payroll.
EDUCATION
1983-1983 South Houston High South Houston, Texas
Diploma
1987/1988 Mary Webb Beauty School Pasadena, Texas
Cosmetology License
2010- Present San Jacinto College Houston, Texas
Medical Terminology
Law and Ethics- Medical
EXTRACURRICULAR ACTIVITIES
I bowl on a league. I go to a women's state and national tournaments every year.
I also bowl for cystic fibrosis. I love to spend quality time with my family.
REFERENCES
Upon request