Thomas Tschinkel

105 Bassick Road

Trumbull, Connecticut 06611
(203) 452-7242

Profile: Quality Assurance Lead Analyst with experience servicing insurance comp
anies, agents, brokers, and software vendors. Experience with waterfall and agi
le development processes. Strong communication and interpersonal skills with al
l levels of management.
Qualifications: Over 25 years experience in supporting P&C insurance computer sy
stem applications, employee benefits systems, and consumer marketing systems. R
esponsible for test planning, system testing, problem solving, demonstrations, s
ite surveys, installation, training, supervision, operational requirements, and
personalizing system to customer needs.
Professional
Background: Ledgent Technology Staffing, November 2009 - May 2010
280 Trumbull Street, Hartford, Connecticut
Recently completed working as a consultant on a QA Lead assignment at Daymon Wo
rldwide, 700 Fairfield Avenue, Stamford, CT
Quality Assurance Lead, 2009 - 2010
* Quality Assurance Lead for major system conversion from VB6 to .Net.
* Worked with project managers to identify and resolve implementation challenge
s.
* Built and executed an enterprise wide software quality assurance methodology.
* Developed QA test plans, approach, and schedules.
* Coordinated the development of disaster recovery plans.
* Ensured all project initiation and design tasks are completed as per the test
plan.
* Ensured the successful creation of business and technical requirements.
* Coordinated Agile testing of system prototype.
* Ensured all applications meet documented business requirements.
* Ensured the requirements are updated throughout the testing iterations.
* Monitored/Managed test results with IT and business partners.
* Coordinated weekly status meetings.
* Reported testing progress/metrics at weekly governance meetings.
* Validated the successful integration of all applications.
* Obtained testing sign off from the business partners.

Travelers Insurance, October 2006 - November 2009

1 Tower Square, Hartford, Connecticut
Sr. Quality Assurance Analyst, 2006 - 2009
* Provided testing support to commercial lines markets.
* Defined testing effort with markets.
* Canvassed markets for issues and concerns.
* Obtained test execution estimates from market leads.
* Executed automated and manual test cases.
* Ensured application meets documented business requirements.
* Provided downstream system users with test data.
* Monitored/Managed downstream testing results.
* Performed problem analysis.
* Reported, monitored and retested system discrepancies.
* Tested the functionality of all front end portals.
* Validated the successful integration of all applications.
* Obtained testing sign-offs from the market leads.
Insurix, May 2006 - October 2006
314 Farmington Avenue, Farmington, Connecticut
Quality Assurance Analyst Sr., 2006
* Quality Assurance Lead Analyst for .Net employee benefits system.
* Created system test plans for completion of project work.
* Created test scripts to verify the system meets business requirements.
* Created instruction guides for various system functions.
* Tested client project releases.
* Identified system problems and assign priority.
Insurity, June 2001 - May 2006
170 Huyshope Avenue, Hartford, Connecticut
Quality Assurance Analyst Sr., 2001 - 2006
* Quality Assurance Lead for client migration to .Net platform.
* Tested full system and weekly releases for web-based policy issuance system.
* Identified system problems and assigned priority.
* Provided testing and consultative support for new product development.
* Provided Winrunner and QTP personnel with policy issuance test plans.
* Cross trained staff across multiple departments.
* Provided on call support for sales/marketing personnel.
* Created instruction guides for various system functions and internal procedur
es.
* Provided system demonstrations to clients and prospective employees.
* Provided on site system testing.
American International Group, October 2000 - June 2001
175 Water Street, New York, New York
Quality Assurance Analyst, 2000 - 2001
* Tested new releases and enhancements for web-based policy issuance system.
* Analyzed reported system problems and determine if enhancement is required.
* Monitor and assure progress of reported system problems and inquires.
* Reported directly to vice president of operations.
* Provided demonstrations of system enhancements to users and management.
* Updated the instruction manual as needed.
* Author of weekly news bulletin to all users and management.
Wheatley Group, May 1997 - September 2000
333 Ludlow Street, Stamford, Connecticut
Client Services Analyst, 1998 - 2000
* Provided application support to client companies.
* Analyzed system problems and provide resolution recommendations to
programming.
* Provided continuous updates to clients on work in progress as well as updatin
g
management on client concerns.
* Provided in house training for new employees.
* Responsible for training and development of new client services analysts.
* Responsible for delivery of program fixes.
* First point of contact for all client issues.
 Quality Assurance Analyst, 1997 - 1998
* Tested new releases and program changes.
* Responsible for meeting new release deadlines.
* Tested bureau reporting enhancements for commercial and personal lines.
* Tested accounting, claim, and policy related program fixes.
* Extensive testing of WINS graphical user interface software.
AMS / CISGEM Technologies, April 1992 - May 1997
3 Waterside Crossing, Windsor, Connecticut
Agency Services Analyst, 1992 - 1997
* Provided on site and consultative support to client companies.
* Training and development of end users.
* Conducted training sessions at user conferences.
* Responsible for training and development of new agency services analysts.
* Provided operational demonstrations and technical support.
Aetna Casualty & Surety Company, September 1984 - March 1992
1981 Marcus Avenue, Lake Success, New York
Automation Supervisor, 1988 - 1992
* Supervised 9 automation analysts.
* Developed and implemented certification requirements for automation analysts.
* Coordinated in house seminars for Aetna personnel and agents.
* Monitored system installations directly or through the automation analysts.
* Trained personnel on automated agency functions.

Automation Analyst, 1984 - 1988

* Trained personnel on automated agency functions.
* Installed computer systems in contracted agencies.
* Supported marketing efforts for Aetna and clients.
* Advisor, troubleshooter.
Skills &
Achievements: Excellent quality assurance and problem solving skills.
Extensive training experience.
Thorough knowledge of insurance operations.
IIA, Certificate in General Insurance.
Education: St. John's University, Jamaica, New York.
Bachelor of Science, Marketing, 1984.