CHITEKA O.

JACKSON, SPHR
1005 MANORWOOD COURT
ATLANTA, GEORGIA 30328
678-665-5558
cj598b22@westpost.net

PROFILE
Dedicated Human Resource professional with over 12 years of management and super
visory experience, managing a full spectrum of human resource programs, services
and functions. Strong command of employment laws, compliance issues, recruitme
nt-retention, conflict resolution, change management and benefit plans. Proven s
kills in labor and employment law including complaint investigation to thwart le
gal action.

PROFESSIONAL EXPERIENCE
S.F. Merritt, Inc./EAHC, Atlanta, GA 2002 - 2010
Human Resources Manager
S.F. Merritt, Inc. is a full service residential real estate outsourcing firm th
at provides housing benefits to corporations and organization.
*Managed all the daily operational aspects in the Human Resources Departments fo
r 200 employees. Conducted extensive analysis of existing HR department and dev
eloped business plan to update all policies, procedures, services, programs and
operations. Coordinated the process to revise and update the Employee Handboo
k. Improved the manual from a small pamphlet to a professional bound document fo
r employee resource/reference. Established communication programs to update emp
loyees, management, and field employees on company's new programs and changes.
*Implemented annual climate survey that became an integral part of the company c
ulture. Survey feedback resulted in actionable plans that contributed to the ove
rall growth and success of the company. Elevated employee morale and increased c
onfidence through communication forums, employee opinion survey, and incentive b
onuses in lieu of merit increases. Created an environment of inclusion, open co
mmunication, and honesty during times of change.
*Designed and deployed a job-specific and goal-based Performance Management prog
ram. Trained and advised management staff on how to apply the new program. Modi
fied the sales compensation plan, implementing a pay for performance model using
incentives and bonus to motivate performance while reducing base pay salaries.

*Developed standardized organizational model to clarify authority and responsibi

lities. Developed a training program for line managers that included performance
evaluation, employee disciplinary plan of action, employee training, interviewi
ng skills, current federal/state employment laws, payroll and benefits regulatio
ns, FLSA/ADA policies, and background check procedures.
*Ensured compliance with DOL, ADA, HIPAA, FMLA, EEOC, and COBRA labor laws by pe
rforming routine audits.
*Investigated allegations of discrimination, sexual harassment, and unfair emplo
yment practices. Developed progressive discipline, conflict resolution, and over
all employment policy programs. Created a fair and transparent grievance proces
s that led to a more cooperative corporate culture.
*Acted as the subject matter expert in the benefits area for all employees, supe
rvisors and area managers in understanding plans and benefit regulations. Lead
the preparation and distribution of written and verbal communication to inform e
mployees of benefits, compensation, and personnel policies. Composed memos, cor
respondences to keep employees informed of changes and new events in Benefits.
*Transformed HR from administrative role to strategic business partner, includin
g working with senior management to drive key business and implement performance
initiatives. Analyzed and created metrics that monitored the results of HR act
ivities that resulted in cost saving for the department and operational efficien
cies.
MRH Enterprises, San Bernardino, CA 1999 - 2001
Human Resources Manager
MRH is a privately owned restaurant group with 12 locations and 1100 employees;
that specializes in acquiring and franchising both Denny's and Del Taco restaura
nts in California, St. Louis and Illinois.

* Directed activities as a human resource generalist for 12 business units in Ca

lifornia, St. Louis, and Illinois, servicing over 1100 employees (50 managers an
d 1050 associates). Formulated and administered human resource policies for expa
nding company. Conducted one-on-one and classroom training programs. Managed all
employment and recruitment efforts. Completed annual wage analysis and develope
d compensation packages. Analyzed and resolved personnel grievances and counsele
d management on employee-related issues.
* Initiated the strategic planning process working directly with the company's P
resident, Vice-President and division leaders that lead to the acquisition of 7
stores within a 24 month time-frame and the successful integration of 500 employ
ees with less than a 2% turnover.
* Led the process for analyzing employee withholdings by initiating audits that
identified several miscalculations that would have resulted in thousand of dolla
rs in penalties and fees to the IRS. Took corrective action to fix errors and n
egotiated new vendor agreements to service business units.
* Directed organizational efforts to improve communications and defuse diversity
issues between management and associates. Guided executive decisions on "promot
ing within" for qualified managers and associates within the district. This incr
eased profitability through reduced employee turnover and training costs.

EDUCATION
San Bernardino, CA 1998
B.A., Business Administration Finance Concentration

AREAS OF EXPERTISE
* Human Resources Generalist Affairs * Benefits and Compensation Administration
* Employee Relations and Retention * Wage and Salary Analysis / Employee Surve
y
*Supervision and Recruitment * Cost Controls and Benefit Analysis
PROFESSIONAL AFFILIATIONS
Member, Society for Human Resource Management (2005 to Present)
Georgia Speaker's Bureau (2008 to Present)
Georgia Chamber of Commerce-Government Affairs Committee (2009 to Present)

SKILLS * CERTIFICATIONS * AWARDS

* SPHR Certification * Corporate Relocations
* Microsoft Word, Excel, Access, PowerPoint * Franchise Operations
* HRIS Systems (Workday) * President's Award 2007
* Paycycle Payroll System * Leadership Graduate 2008
* Best Places to Work * Sandy Springs Leadership Graduate 2010