Lawrence R.

Juster
10415 Saranac Way Home: (303) 471-4164
Parker, Colorado 80129 Email: lj8a2aa2@westpost.net Cellular: (720) 363-1695
PROFILE_________________________________________________________________
Dynamic manager with proven organizational and customer service skills.
Diverse background in telecommunications, engineering, construction, planning, s
cheduling, sales, marketing and military.
Adaptable professional who thinks on his feet and thrives in a challenging, fast
-paced environment.
Detail orientated self motivator with strong communication and interpersonal ski
lls.
Skillful tactician and project manager with ability to provide motivation to dir
ect reports for achievement of departmental goals, schedule and assign installat
ion work in frequently modified timelines, conduct audits in order to maintain q
uality and ensure customer satisfaction along with maximum revenue gains to the
business.
Performance driven, results-orientated leader with diverse background and 20+ ye
ars of continuous advancement and expertise in telecommunications planning/engin
eering and installation, inspection/quality control/customer service in resident
ial construction industry, and sales, all enhanced by integrity, bearing, courag
e, ethics, and leadership traits acquired in the United States Marine Corps.
Strong knowledge of Microsoft Excel, Word, Power Point, Outlook, AutoCAD, and da
tabases specific to telecommunications industry.
CERTIFICATION_________________________________________________________
QUALITY CONSTRUCTION CERTIFICATION (1999)
Homebuilders Association of Denver, Colorado
Completed extensive course work in: Soils and Foundations, Framing, Insulation a
nd Finish
Systems, HVAC and Air Infiltration, Standards and Regulations, and Educating
the Buyer
EXPERIENCE______________________________________________________________
Viaero Wireless Communications, Fort Morgan, Colorado
Business Account Executive (2009-Present)
Responsible for generating revenue from small, medium and large businesses. (B2B
)
First month in position, was responsible for obtaining the largest business in S
cottsbluff, NE.
Worked extensively with Chamber of Commerce in all cities in my assigned territo
ries in order to network with every business.
Provide point of sale services as well as maintenance on all existing accounts.
Attended Chamber and Community events for networking opportunities.
Set up company sponsorships in order to generate business.
QWEST Communications, Denver, Colorado
SUPERVISOR NETWORK OPERATIONS (2003 - 2009)
Created performance driven culture that ensures accountability and personal resp
onsibility, lead, develop, coach, and motivate 24 Central Office Installation Te
chnicians from 2003 to present responsible for installation of transmission, dig
ital, fiber, data, switching, and power equipment/technologies.
Responsible for improving installation quality by 19% in 2004, meeting departmen
tal budget, continued training of direct reports, improving communication and pr
oblem resolution between technicians, engineers, project managers, operations an
d customers. Exceeded goal of 95% for Quality metrics score and sustained above
95%.
Saved more than $200,000 in 2002 by utilizing excess material inventory and cont
inued that trend of saving in all subsequent years to present.
Minimized rework and escalations by accurately defining customer requirements an
d providing effective solutions within tight deadlines.
SENIOR NETWORK PLANNING ENGINEER (2001 - 2003)
Evaluated forecasts/job orders and designed the placement of equipment, DC power
plants
switches, HVAC, and AC electrical for fiber optic, digital, and analog data/v
oice services.
Interacted with multiple databases specific to Telephone/Data industry to review
capacity, inventory, power drain, load, engines, CAD drawings, blueprints, and
budget.

Lawrence R. Juster Page Two

EXPERIENCE (continued)
Selected to participate in special projects, including the feasibility study for
changing the
proprietary drafting database to AutoCAD and testing of the latest database rel
ease.
Served as an expert resource for other space/power planners with difficult quest
ions.
Succeeded in preventing power embargoes by constantly monitoring DC plant loads
in the power inventory database and communicating with power technicians in the
field.
SPACE PLANNING ENGINEER (2000 - 2001)
Responsible for every installation, removal, and upgrade in each central office.
Originally hired to manage 40 wire centers in the state of Oregon but was promot
ed in one year to provide space/power planning and power plant design engineerin
g for 160 central offices in Iowa.
Planned new facilities to ensure adequate capacity for future growth.
Collaborated with data services, outside plant, real estate, and city planning d
epartments.
Reviewed quotes from vendors, authorized their hire, and defended proposals to s
enior
management for power plant upgrades and replacements.
Active member of the Denver Telecom Professionals Association.
Richmond American Homes, Denver, Colorado
CUSTOMER SERVICE FIELD MANAGER, WARRANTY (1996 - 2000)
Received and tracked homeowner warranty request letters, scheduled appointments
with homeowners and subcontractors, and inspected finished homes in multiple hig
h-volume subdivisions.
Resolved issues with warranted versus unwarranted items, ensuring compliance wit
h
Residential Warranty Corporation guidelines.
Scheduled and followed up with homeowners and subcontractors to ensure that warr
anty work was completed on time and to the owner's satisfaction.
Selected to revamp the warranty department of the Northern California Division.
Developed
new processes and procedures that are still being used by the company today.
Trained field warranty managers how to lead the expectations of homeowners in or
der to prevent or minimize warranty work.
Succeeded in developing a more efficient warranty system by reworking the proces
ses, focusing on cycle time while at the same time improving customer satisfacti
on.
Big Bear Earthquake Construction Specialists, Northridge, California
VICE PRESIDENT, MARKETING AND ADMINISTRATION (1994)
Developed a marketing program for this construction company following the Northr
idge earthquake.
Promoted earthquake damage repair and retrofitting for a group of construction s
pecialists and subcontractors with extensive experience.
Developed and implemented an effective advertising plan using newspapers, flyers
, and Yellow Pages which generated $1 million in revenue during the first month
in the position.
Dollar and Alamo Rent-a-Car, Denver, Colorado
RENTAL CAR LEAD LEASING AGENT (1994 - 1996)
Sold and made rental car reservations, scheduled car usage, picked up and delive
red cars, and handled customer service issues.
Upgraded sales with insurance and other add-ons; consistently exceeded weekly qu
otas.
Identified customer needs, recommended the right solutions, resolved complaints,
and
ensured the delivery of exceptional customer service.
Scheduled, supervised, and trained employees in up-selling techniques.
Sombrero Street Restaurant and Cantina, Country Garden Caterers, Santa Ana, Cali
fornia BARTENDER (1991 - 1994)
Quickly promoted within one year to lead bartender after demonstrating exception
al leadership skills.
Developed a reputation for reliability and hard work.
Investigated and resolved quality/service complaints, promoting repeat business
and improving profitability.

Lawrence R. Juster Page Three

EXPERIENCE (continued)
United States Marine Corps
SERGEANT (1986 - 1991)
Served as a Noncommissioned Officer and Squad Leader during the Gulf War.
Special Forces trained-member of SEAL/Marine Urban Rescue Force responsible for
missions such as covert insertions, perimeter security for SEALS during classifi
ed missions, (TRAP-tactical recovery of aircraft personnel), NEO Ops-rescue of e
mbassy hostages), and other related intelligence missions.
Trained as a Russian language interrogator/translator.
Developed a strong sense of integrity, confidence and the ability to push past p
hysical/mental limits.
Awarded the National Defense Medal
EDUCATION UNDERGRADUATE STUDIES____________________________________________
Earned 4 Credits through Pickens Technical Institute for AutoCAD 2000 version s
oftware 4.0 GPA (2001)
Earned 26 college credits through the Defense Language Institute, Presidio of Mo
nterey, California (1990 - 1991)
Earned additional credits through five years of U.S. Marine Corps training.
CONTINUING EDUCATION_______________________________________________________
Graduate, Academy Bartenders College, Santa Ana, California (1991)
Graduate, BOCES, Long Island, New York, Architectural Engineering, Drafting Tech
nology,
and Advanced Math (1984)
Accounting for Engineers, Engineering Principles, Conflict Management, Labor Rel
ations, Essentials of Leadership through Development Dimensions International, S
ituational Leadership through the Center for Leadership Studies, Inc. and Variou
s training specific to Telecommunications Network in relation to digital, fiber,
VOIP, and Data, Network Training and Development Center for Qwest Communication
s, Lakewood, Colorado (2000 - 2009)