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Roberta H.

DeSantis
221 East Main Street
P. O. Box 294
Newmanstown, PA 17073
Home: (610) 589-4843
Cell: (610) 763-9423
United States Citizen
Email: rd8acaf2@westpost.net

Social Security Number: upon request


Job Title: Office/Clerical
Salary requirement: $35,000.00
Education:
Associated Airline School
Coral Cable, Florida
December 1975 to February 1976
Schuylkill Valley High School
Leesport, PA 19533
General Diploma 1976
Training:
Notary Association July 2008
Reading Volunteer Fire Company 06/1976-06/1980
Oakbrook Engine #14
Reading, PA 19607 8 hours per week
A four-year course of tactic and techniques of fire fighting,
Classroom and hands on training of land practical search and
rescue.
Provided by Berks County EMT
A two year study for EMT 09/1977-09/1979
Leesport, PA 19533 8 hours per week
Computer skills:
Windows XP 2001
Microsoft windows, Microsoft works, Word perfect,
Lotus, Navision, Outlook, Excel, and the Internet.
55 wpm.

Employment:
Flex Membrane International 07/2006-Present
2670 Leisczs Bridge Road
Suite 400
Leesport, PA 19533
Supervisor: John L. Doyle (please do not contact)
Telephone: 610-916-9500
Position: Customer Service/Clerical
Customer relation answering telephones, taking orders, sending order acknowledg
ements, ordering office supplies, distributed mail, responsible for the postage
meter, maintaining many files on the Computer systems.
Accounts payable authorizing the invoices for our vendors and generating purcha
se orders.
Accounts receivable posting checks to our customer accounts and collection call
ing.
Sales Representatives assembly representative binders together, meeting sales r
epresentative demands
Credit application review and approval -- checking with references for verificat
ion of credit applicators, also confirming with credit companies such as Cofanet
and DBNi
Warranty department dealing with issues, when people call our office with leaka
ge to their roof and issuing warranties for finish projects
Web Site: updating product information on the web site.
Daily Procedures- Review the open order list, add new orders or delete the order
s that were shipped the day before. This list needs to be emailed by 8:30AM. We
meet at 9:00 AM with our customer service, warehouse and management team to rev
iew all orders. At the meeting we discuss each individual order to make sure all
the products are in the stock or needs to be brought in from other warehouses.
Processing the invoice- With each shipment, the warehouse employees bring in the
bill of lading. The bill of lading is then reviewed against the order acknowled
gement and purchase order from the customer. After this is complete the informat
ion is then put in a file folder until the next morning. At that time the freigh
t company is called to verify the shipping cost. If there is not discrepancy the
order acknowledgment is then creative to an invoice. The invoice is then posted
to the customer account. A copy of the invoice and bill of lading is either ema
iled or faxed to the customer.

On Tuesdays and Thursday calling our customers to see where the payment is for p
ast due invoices.
Monthly- Warranty Report, Customer Sales Volume Analysis, Item Sales Volume Anal
ysis, Cash Receipts, Location-Inventory Valuation, Daily invoicing, and calling
our vendors to verify that there pricing has not changed.
Lien program: Notarize all lien applications
Lebanon Valley Farmers Bank (Division of Fulton Bank)02/2002-07/2006
107 W. Main Street
P. O. Box 326
Schaefferstown, PA 17088
Supervisor: Branch Level, Luanne Hartman (you may contact)
Telephone: 717-949-6506
Employer may be contacted

Position:
Bank Teller
Customer relation helping the customer with their needs such as checking, savin
gs account, safe deposit box, statement, on-line banking and ATM.
Selling products opening checking and/or savings accounts, processing credit ca
rd, check card application, setting up overdraft protection, scheduling appointm
ents to meet with financial advisors.
Cash reconciliation responsible for my own drawer and coworkers as needed, sett
le the office reconciliation.
Answering telephone assisting customers, in obtaining answers to question or re
solving problems.
Ordering currency knowing when extra money is needed to handle the cash flow.
Responsible for ordering office supplies
Keeping the file drawers organized.

DeSantis Transportation, Inc. 10/1981 to 02/2002


812 North 8th Street
P. O. Box 6092
Reading, PA 19610-6092
Supervisor: Gregory A. DeSantis
Telephone: 610-375-8202
Employer may be contacted.
Position: Administration/Customer Service
Provided door-to-door airport shuttle.
Tool:reservations which consisted of 90% of the business over the phone.
Dispatching drivers to their location, whether it is a pick up at a home or a bu
siness and gives the driver direction to his/her location.
Drivers- taking care of the drivers expenses such as: to make sure the gas, toll
s, hotel receipts are coherent with the travel expenses
Dispatching drivers having the employee be at the right place at the right time
.
Accounts payable/receivable make sure these accounts were reconciles and/or bal
anced on a daily basis.
Payroll processing hourly wages and filing with the PUC and Penns. State Workme
ns Compensation.
Sales- explaining and answering customer inquiries of how the service works.
Hiring recruiting dependable drivers, checking with the insurance company to ma
ke sure their driver license is valid which included advertising in various medi
as.
Customer relations being the mediator between a customer and the driver, which
would include payment discrepancies.
Insurance speaking with our vehicle insurance company when any changes need to
be made to the policy which sometimes included filling our claim forms when an a
ccident occurred.

Roamer Tours, Inc. 02/1981/ to 10/1981


5th & Penn Streets
Reading, PA 19601
Travel Agent
Responsible for making, flight, car, hotel reservations for clients of the compa
ny.

Kissinger Travel Agency 02/1977 to 02/1981


604 Penn Avenue
West Reading, PA 19611
Travel Agent
Responsible for making, flight, car, hotel reservations for clients of the compa
ny.

Kazans Hardware Store 06/1975 to 12/1976


Route 61
Shoemakersville, PA 19555
Stockroom Clerk
Responsible for making sure the hardware store merchandise was properly on the s
helves for viewing and purchasing by store patrons.

Volunteer History:
Serving twelve years as a member of the Greater Lebanon Refuse Authority:
With the past six years as Chairperson of the board. Also serving on the follow
ing committees:
Executive
Development Relations
Audit
Representing Millcreek Township, Lebanon County
Youth Group leader at our church.
Treasure and President of Newmanstown/Richland Soccer Club.

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