Angela McFadden

16833 Ethelwood Terrace Olney, MD 20832

301-518-8900(cell); 301-570-8035(fax)
am9067f0@westpost.net
Career Summary and Objective
Experienced professional offering a proven track record of
organizational efficiency and productivity improvements, specifically
in business analyses, office management, customer service and
communication skills.
Work Experience:
Lone Tree Financial, Inc., Gaithersburg, MD
Experienced Administrative/Mortgage Originator, 2006 - Present
0M Manage front office functions to support the President and the Vice
President.
0M Maintain front office, greet customers, answer multiple phone
lines, filing, purchase of office supplies and equipment.
0MSchedule interviews for potential employees for President and Vice
President, conducted reference checks, and created personnel files.
0M Answer incoming calls and in-person inquiries from clients and
colleagues.
0M Coordinate and set up conference calls.
0M Analyze client profiles for creditworthiness, character, and
collateral for all phases of mortgage loans.
0M Consult clients, employers, banks, lawyers, credit reporting
agencies and formulate loan recommendations.
0M Schedule loan closings with banks and lawyers.
McFadden Autobrokers, Inc., Olney, MD

Office Manager, 2001- Present

0M Analyze and organize day to day office operations and procedures
such as preparation of payroll, information
management/filing systems, requisition of supplies and other clerical
services.
0M Plan and monitor daily schedules and adjust accordingly to ensure
adequate staffing levels to
support operational demands and business objectives.
0M Schedule appointments, implement: billing, AR/AP, and filing using
Quickbooks.
0M Communicate with high volume of clients to ensure timely and
accurate payments.
Major Accomplishments:
Implemented computer based inventory system with Quickbooks which
increased sales and customer service by 50%.
Convista, Inc., Silver Spring, MD[DEL: :DEL]
Senior Software Analyst/Technical Writer, 1996- 2001
0M Analyzed and defined user requirements, translating requirements
into software specifications.
0M Analyzed requirements/design documents interpreted technical data
to meet user needs.
0M Conducted software system/user testing for data validation.
0M Conducted all sales activities from lead generation through close.

0M Developed user manuals both hard copy and on-line help,

requirements analysis and design documents, instructional guides,
system administration manuals, reports, guides, for Windows and
Web-based products.
0M Conducted on-site user software training.
0M Prepared technical reports for staff/client meetings.
0M Assisted in all phases of system development life cycle.
0M Assisted in the implementation of company marketing plans.
Major Accomplishments:
Tested and helped implement a rules-based engine that produced complex
interventions for nurses at HMC to follow participant resulting in 70%
increase in productivity.
Designed and wrote an On-line Help system using RoboHelp for the HMP
system.

Tested and participated in creating an internal web-based bug-tracking

system called Quality Manager.
Designed and wrote a Web-based HTML On-line Help system using RoboHelp
for the Quality Manager system.
Universal Automation Labs, Silver Spring, MD
Technical Writer/Analyst, 1994-1996
0M Acted as management liaison for Joint Application Development (JAD)
sessions gathering data for requirements and site analyses.
0M Analyzed and defined user requirements, translating requirements
into software specifications.
0M Analyzed requirements/design documents interpreted technical data
to meet user needs.
0M Conducted software system/user testing for data validation.
0M Developed user manuals both hard copy and on-line help,
requirements analysis and design documents, instructional guides,
system administration manuals, reports, guides, for Windows and
Web-based products.
0M Conducted on-site user software training.
0M Prepared technical reports for staff/client meetings.
0M Assisted in all phases of system development life cycle.
Huntington Mortgage, Gaithersburg, MD
Mortgage Loan Analyst, 1993-1994
0M Analyzed client profiles for creditworthiness, character, and
collateral for mortgage loans.
0M Consulted clients, employers, banks, lawyers, credit reporting
agencies and formulated loan recommendations.
0M Prepared letters to clients, employers, banks, lawyers, credit
reporting agencies.
0M Prepared loan documents for closing department.
Cambridge Scientific Abstracts, Bethesda, MD
Supervisor/Training Specialist/Administrative, 1988-1993
* Supervised all facets of Customer Service Department.
0M Planned and monitored staffing schedules and adjusted accordingly
to ensure adequate staffing levels to
support customer service demands.
* Recruited to fill staffing vacancies.
* Prepared and conducted performance evaluations.
* Developed training materials and conducted training seminars.
* Implemented and managed billing collection department.
* Created new Standard Operation Procedures (SOP's) for customer
service department.
* Answered high volume of incoming calls and in-person inquiries
from clients and colleagues.
* Coordinated preparation and dissemination of company reports and
presentations for board meetings.
* Coordinated and set up high-level conference calls.
Education and Accreditations:
Licensed Mortgage Originator, Maryland Mortgage Association
Bachelors of Science, Maryland University, College Park, MD
Associate of Arts Degree, Montgomery College, Rockville, MD
Special Awards
Employee of the Quarter: CONVISTA, Inc.
Letter of Commendation for outstanding development of HMP
documentation
Letter of Commendation for outstanding support to UAL documentation
Scholarship Award for outstanding artistic ability