Ronald E.

Duff
2170 Laurel Mill Way
Roswell, GA 30076
678-699-1148
rd90bb92@westpost.net
http://www.linkedin.com/in/ronduff
QUALIFICATIONS
Strong leadership skills with capabilities and knowledge to deliver theory and p
rinciples in all training environments. Develops and delivers effective instruct
or and student materials for successful technical training. Possesses a thorough
understanding of the instructional design and development and delivery process.
Has the ability to manage multiple simultaneous tasks in dynamic environments.
Ability to logically troubleshoot hardware and software issues.
PROFESSIONAL EXPERIENCE
Healthcare Education Consultant April 2010 - Present
The Abreon Group Nationwide
Providing technical training in person, one-on-one, and in groups at major healt
hcare institutions in uses and best practices of Allscripts. Analysis of individ
ual training needs and delivery to clinicians and hospital staff. Initiative inc
ludes professional expertise in encouraging clients to embrace change.
Currently providing client training and support for Allscripts implementation on
-site at the Columbia University Medical Center in New York, NY.
Technical Instructor Jan 2009 - May 2009
Children's Healthcare of Atlanta Atlanta GA
Contract
Provided technical training and orientation to financial, clinical, and general
users as part of the system-wide Epic Software implementation. Assisted in condu
cting training needs, job task, and job analysis to develop technical training s
trategy to support Project Management Protocol. Developed and maintained technic
al training schedule and employee transcripts in the Learning Management System.
Provided on-site support during go-live as part of the Epic ADT / Prelude Team.
Facilitated training programs for the staff which enhanced technical skills and
promoted clinical and professional development.
The scope of responsibility encompassed knowledge of clinical and financial syst
em operations, personnel management, fiscal management, and professional develop
ment.
Technical Instructor Jan 2008 - Nov 2008
Cognex Corporation Natick MA - Duluth GA
Developed highly engaging and effective training curriculums and in- class mater
ials for machine vision products. Delivered training in a classroom environment
to large groups of technical personnel. Researched and documented all new proced
ures and software enhancements. Responsible for creating, developing, delivering
, updating, and evaluating multimedia product courses and other educational reso
urces. Work included classroom courses, online courses, computer-based tutorial
s, student record keeping and special projects. Facilitated guided lab exercises
. Delivered online classes to remote participants. Created interactive computer-
based tutorials. Maintained classroom lab and computer equipment. Supported cust
omers via phone or email.
Clients: Honda Toyota Mercedes- Benz, Proctor and Gamble, Denso Automation and m
any others.
Technical Instructor Dec 2003 - Feb 2007
Sharp Electronics Mahwah NJ - Lawrenceville GA
Sole responsibility for the training center in Lawrenceville Georgia. Delivered
technical training for internal and channel service technicians on Sharp documen
t systems product line. Responsible for system maintenance, equipment maintenanc
e, training materials, inventory, network configuration, and administration of h
ardware and software. Participated in the development and review of training cur
riculums and materials.
Performed at a level of expertise that exceeded expectations at all times and re
ceived performance reviews from global management that exceeded 100% of goals.
Technical Support Manager Jan 2000 - April 2002
Heidelberg USA Kennesaw GA
Managed the consumables technical support department from startup to a $1.2 mill
ion per month business. This new division included consumables for prepress, dig
ital press, press, and post press. Established extensive technical processes and
procedures for this new department. Coordinated all of the testing and evaluati
on of all consumable products. Worked in partnership with the product management
departments in the U.S. and Germany as well as other domestic and international
consumable vendors. Responsible for all consumable sales and technical training
. Led cross functional teams and other department managers for all trade shows a
nd industry events.
Technical consultant for all U.S. showrooms.
Technical support consulting for divisions in Canada, Mexico, and Brazil.
Technical Training Team Leader May 1997 - Jan 2000
Heidelberg USA Kennesaw GA
Relocated to corporate headquarters in Kennesaw, GA after the merger of Heidelbe
rg USA and Linotype-Hell. Managed all prepress technical training and delivered
classroom instruction. Liaison with headquarters in Germany on a daily basis imp
lementing ideas and processes in regard to technical training course design and
implementation.
Initiated a partnership with the Kennesaw State University School of Continuing
Education that included technical, management, executive, and personal skills tr
aining in addition to a print technology MBA program as part of the Heidelberg P
rint Media Academy.
In times of chronic situations in the field acted as the key point person for pr
epress
technical support internationally.
Senior Technical Trainer Nov 1991 - May 1997
Linotype-Hell Company Hauppauge NY
Relocated to corporate headquarters in Hauppauge, NY after the merger of Linotyp
e and Hell Graphic Systems. Delivered technical training for color scanners, rec
orders, imagesetters, color proofers, color management, and raster image process
ors (RIP's).
Provided technical support assistance to the prepress service department.
Sr. National Tech. Specialist Jan 1986 - Nov 1991
Hell Graphic Systems Melville NY - Tampa FL
Tampa, FL based member of the national service team. Provided on-site support fo
r color scanners, recorders, imagesetters, color proofers, color management, ras
ter image processors (RIP's), and the then new PressFax facsimile system.
Senior Field Service Engineer Dec 1984 - Jan 1986
Hell Graphic Systems Melville NY - Nashville TN
Nashville, TN based field service engineer supporting clients throughout the U.S
.
Field Service Engineer Dec 1983 - Dec 1984
Hell Color Metal Great Neck NY - Atlanta GA
Atlanta, GA based field service engineer supporting clients in the southeast.
PROFESSIONAL ACHIEVEMENTS
E-Learning Instructional Design Certificate
CompTIA Network + Certified Professional
University of Wisconsin-Madison Certified Technical Trainer
ISO 9000 Registered Internal Quality Auditor
PROFESSIONAL ASSOCIATIONS
American Society for Training & Development (ASTD)
Greater Atlanta Chapter of the American Society for Training & Development (ASTD
)