Jesse Melendez

720 Pelham Road ? New Rochelle NY 10805 ? (914) 469-4952 ? jm912014@westpost.net

Objective
To be part of an organization that values experienced and motivated team players
acknowledged for being highly ethical with organizational, customer service, co
mmunication, and project management skills. Someone who is not intimidated by ch
ange but committed to meeting the challenge and continues to evolve in a consist
ently changing business market.
Profile
Motivated, personable business professional with multiple skill sets and a passi
on for learning. Talent for quickly mastering technology. Diplomatic and tactfu
l with professionals and non-professionals at all levels. Accustomed to handling
sensitive, confidential records. Demonstrated history of producing accurate, ti
mely reports and meeting stringent State and Federal guidelines. Member of the S
ociety for Human Resource Management (SHRM)
Flexible and versatile a" able to maintain a sense of humor under pressure. Pois
ed and competent with a demonstrated ability to easily transcend cultural differ
ences. Thrives in a deadline-driven and results orientated environment. Excellen
t team-building skills.
Skills Summary
* Project Management
* Report Preparation
* Written Correspondence
* General Office Skills
* Sales & Services
* Computer Savvy
* Customer Service
* Medical Claims Processing
* Account Services
* Client Retention
* Six Sigma Methodology
* Accounts Reconciliations
* People Soft (HRIS)
* Third Party Benefits Administrations
* Help Desk Services
Professional Experience
COMMUNICATION: REPORTS/OPERATIONS/TRAINER & MOTIVATOR
* Prepare all weekly, monthly, and quarterly reports ensuring full compliance wi
th regulatory agency requirements and under tight deadlines.
* Author professional correspondence via general mail and electronic email to cl
ients, customers, and vendors.
* Design and deliver training classes to service representatives and association
s on changes to Health Insurance Portability and Accountability Act (H.I.P.A.A).
* Conduct phone monitoring sessions to insure that service representative are re
sponding to and providing accurate information in a professional and timely mann
er.
* Communicate medical concepts to patients using laymanas terms to facilitate un
derstanding.
* Rapidly learn and master varied computer programs; completed Microsoft Office
Suite certificate course.
CUSTOMER SERVICE/BENEFITS ADMINISTRATION/ PROBLEM SOLVING
* Oversee front-office operations while providing impeccable customer service to
both internal and external clients.
* Developed, supervised, and mentored a team of service representatives to meet
the strategic needs of the business.
* Coordinate meetings with clients to review contractual agreements, perform acc
ount reconciliations, and review data on employee terminations and enrollments t
o benefits plan.
* Prepared calendars for several department heads to schedule interviews for pot
ential employees.
* Direct point of contact to human resources generalist and insurance brokers
Professional Experience, continued
* Manage all aspects of day-to-day operations of a large retail banking center
* Authorization to release funds up to 1,000,000.00 to foreign and domestic inve
stment groups.
* Collaborated with the Bureau of Home Land Security in monitoring and investiga
ting illegal money wire transfers and money laundering
* Review of new accounts and sales products for any irregularities or potential
violations of the Securities Exchange Commission
* Maintained state and federal compliance on Regulation 60, 1035 contract exchan
ge, 1099-Ras, and IRAas.
Employment History
AFFILIATED PHYSICIANSa" 15 Canal Road Pelham Manor NY 10803
Health Services Coordinator, 2008 to 2009
CON ED SOLUTIONS a" 701 Westchester Avenue White Plains NY 10604
Service Specialist / Operations, 2004 to 2008
STARWOOD CORPORATION a" 1133 Westchester Avenue White Plains NY 10604
Administrative Assistant to V.P. Marketing, 2003 to 2004
PEPSICO BOTTLING COMPANY a" 100 East Stevens Avenue Valhalla NY 10559
Administrative Assistant Human Resources / Recruitment, 2002 to 2003
CITIBANK N.A. a" 201 West 125th Street Manhattan, NY 10027
Financial Center Operations Manager, 2001 to 2002
GE FINANCIAL ASSURANCE a" 621 5th Avenue Manhattan NY 10012
Call Center Operations Manager, 2000 to 2001
OXFORD HEALTH PLANS a" 44 North Broadway White Plains NY 10601
Service Manager / Third Party Benefits Administration, 1996 to 2000
Education
PACE UNIVERSITY Manhattan, New York 10038
Liberal Arts, 1990-1993
GPA: 3.89/4.0
Certificate Human Resources Generalist.
WESTCHESTER BUSINESS INSTITUDE, White Plains NY 10603
Certificate Novell Networking System
COMPUNET COMPUTER TRAINING CENTER, Dobbs Ferry, NY 10522
Certificate Microsoft Office Suite, Outlook, Word, Excel, Access, Power Point, M
icrosoft Project Management

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