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DONNA H.

DAVENPORT
1041 Hacienda Drive ~ Walnut Creek, California 94598
925-300-3689 (office) ~ 201-404-5244 (cell) ~ dd91aaac@westpost.net
SENIOR TRANSFORMATION CONSULTANT & BUSINESS MODEL INNOVATOR
Expertise: Strategy Execution . . . Change Management . . . Process Optimizati
on . . . Technology Enablement . . . Organization Restructuring . . . Cultural T
ransformation . . . Performance Management . . . Customer Satisfaction
Dynamic and incisive consulting leader offering 20+ years of successful business
modeling, change management and performance excellence essential to fulfilling
clients' needs to increase profitability and execute new business strategies, pe
rformance turnarounds, emerging technology platforms, and organization effective
ness. With a commanding ability to operate across business disciplines, I cont
ribute to clients' success and speed in effectively defining, detailing, and exe
cuting the critical drivers of high performance.
Award-winning change architect with the proven ability to lead, manage and mento
r within and across teams at all levels. An excellent listener, collaborator,
and strategic thinker who thrives on achieving top results with others to increa
se bottom line results and win in the marketplace. Industry expertise spans Tel
ecommunications, Technology, Energy Utilities, Healthcare, Pharmaceuticals, and
Financial Services.
EXPERIENCE AND SELECTED CAREER ACCOMPLISHMENTS
Cross-Career Consulting Roles and Responsibilities
* Providing customized consulting and coaching for analyzing, planning and imple
menting new strategies and business models with emphasis on creating sustainable
change and client self-sufficiency.
* Developing new business and meeting revenue and P&L targets.
* Developing and managing consulting teams and project plans with a focus on cli
ent satisfaction and profitability.
* Building and managing alliance partnerships.
* Developing, introducing, and continuously improving consulting methodologies a
nd tools, including developing and delivering training to consulting and client
team members.
* Operating within C-suites and cross functional senior management teams to meet
their needs for higher business results and performance predictability.
* Routinely utilizing PowerPoint, Word, Excel, Project Management, Process / Org
anization Modeling (e.g., Visio, IS Modeler) and other technology-related applic
ations and capabilities.
Career History and Selected Accomplishments
Business Futures Group, Inc., Short Hills, NJ and Walnut Creek, CA
Principal & Founder April 2002-Present
* Developing and implementing transformation and change management plans for the
Operations and Strategic Planning functions for a major Energy Utility--includi
ng aligning and coaching business leaders, restructuring, process redesign, deve
loping new competencies and engaging employees.
* Structuring the plan and leading the team that developed a new Energy Efficien
cy market strategy and internal change plan for a global Energy Utility with maj
or operations in the northeastern United States.
* Producing a comprehensive assessment of the emerging issues, adoption success
factors and change management requirements associated with Health Information Te
chnologies (HIT) for a top-tier global Pharmaceuticals/Healthcare Company.
* Conducting and then integrating research on client loyalty factors in the comp
etency development and training strategy for a global strategy and business tran
sformation company.
* Designing and implementing new models of Human Resources Excellence, including
new standards for process management, performance competence, metrics, and inte
rnal business partnering.
* Re-engineering the Medical Education and Publishing division of a major Health
care Insurance Provider.
* Training and coaching business leaders and their teams on how to successfully
implement change.
The Empower Group, New York City, NY
Global Practice Leader, Organization Effectiveness & e-Business Implementation D
ecember 1999-April 2002
* Realigning and building commitment across a 15 member executive team to act on
the sources of strategic, organizational, and cultural disconnects within a For
tune 500 Telecommunications Company.
* Transforming a major Telecommunications Sales Division's approach to implement
ing a $20 million Siebel system; and, providing the employee engagement plan and
coaching to assure its success.
* Conducting research on the factors contributing to the success of new business
models involving emerging technologies and "New Media."
* Developing new consulting models and tools to support the generation of new bu
siness opportunities in the e-Business marketplace.
* Using research-based data, facilitating changes in several clients' formal lea
dership models used to evaluate and develop top talent for succession planning p
urposes.
* Developing the SAP change management plan for a division of a global Pharmaceu
tical Company.
Business Futures Group, Inc., Short Hills, NJ
(Continued consulting work and client relationships referenced below following t
he breakup of the Harris Chapman partnership)
Harris Chapman & Company, LLC, Palm Beach Gardens, FL
Vice President, Business Transformation December 1997-November1999
June 1995-November 1997
* Leading the 2+year business transformation project team dedicated to advising
and supporting a major Utility's drive to become the premier energy company in t
he northeastern United States.
* Leading the corporate visioning process for two different Fortune 200 Energy U
tilities' top leadership teams and subsequently serving as the advisor to severa
l officers on those teams.
* Developing the methodologies and tools to support the firm's diversification i
nto merger and acquisition related consulting.
* Building a transformative HR Business Partnership and Consulting Model for a F
ortune 100 Technology and Telecommunications company.
IBM Consulting Group, Mt. Pleasant, NY
Global Competency Leader, Change Management & Organization Dynamics August 1993-
May 1995
* Leading the team that developed and delivered the IBM Consulting Group's Chang
e Management methodology for Global Services and Industry practices.
* Receiving IBM's annual cross-company Consulting Excellence Award for superior
client engagement execution and satisfaction.
* Pre- and post-methodology introduction, mentoring and leading teams in designi
ng, and implementing major change management consulting projects involving busin
ess transformation, organization restructuring, process re-engineering and techn
ology implementation.
* Materially contributing to increasing IBM's consulting revenues by a minimum o
f $100 million per annum. Teams I directly mentored produced new consulting rev
enues of $45 million within 6 months.
* Rescuing a $23 million CRM implementation from cancellation after providing a
new model for employee engagement to the client's leadership and consulting impl
ementation team.
* Producing the change management plans and metrics for a major health care prov
ider's implementation of a pilot Clinical Information System to facilitate the i
mplementation of redesigned hospital processes.
Hay Group/Strategic Management Associates, Philadelphia, PA and New York, NY
Senior Consultant; Consultant April 1987-August 1993
* Co-managing the consulting initiatives to enable the launch of a major U.S.-ba
sed credit card business, including end-to-end responsibility for structuring an
d designing all jobs required to fully implement the Marketing, Program, Credit
Policy, Finance, Legal, Quality, HR, Public Affairs and Media Relations function
s.
* Structuring and leading the turnaround plan that resulted in a major northeast
ern Utility's securing a nuclear operating license after 3+ years of failing to
meet the standards and requirements governed by FEMA.
* Assessing and advising on the business transformation and change management re
quirements confronting a Fortune 500 Technology Division with the imperative to
turnaround its imaging division.
Pre-Consulting Experience
AT&T, Basking Ridge, NJ; Southern Bell, Atlanta, GA, Jacksonville, FL
Product Manager, General Business Systems-International; Product Marketing Manag
er-New Systems Introduction; Director, Corporate Product Marketing Staff; Distri
ct Manager, Product Marketing; Staff Manager, National Marketing & Large Account
Support; Account Manager-Complex Accounts May 1974-March 1987
* Developing and managing the processes through which AT&T's former PBX and comp
uter businesses conducted complex product trials and tests. This included model
ing customer processes to enable changes in the use of technology and new techno
logy platforms plus overseeing cross-functional teams.
* Managing the P&L and all market, product management, alliance relationship man
agement and distribution requirements for AT&T's entry into international market
s for the General Business Systems' products (small to intermediate key systems
and PBXs) in Europe, Canada and Hong Kong.
* Developing the business case and securing funding approval for $40 million fro
m AT&T's Board of Directors for a new Product Marketing division of AT&T's first
ever unregulated equipment marketing company, AT&T Information Systems (previou
sly called American Bell).
* Designing and launching the first National Technical Marketing Center to suppo
rt AT&T Information System's national sales forces.
* Developing the national account planning guidelines and standards for major ac
counts.
* Selling and implementing multi-million dollar contracts for complex business c
ommunications systems and networks.
* Leading and managing all staff operations for AT&T Information Systems' (previ
ously called American Bell) Product Marketing Division throughout the time of th
e divestiture of AT&T's newly unregulated customer premises equipment businesses
.
EDUCATION
* Columbia University, Executive Education Program; International Marketing
* George State University; MBA classes in Economics and Accounting
* Jacksonville University, Bachelor of Arts; University Scholar; International G
overnment, Urban Affairs & Political Science
MEMBERSHIPS, AFFILIATIONS & OTHER ACTIVITIES
* Member of the Board of Directors for Interregnum, a not-for-profit providing G
rief, Loss and Life Transition Services
* Authoring Decision-Time: Insights to Building Competitive Leadership Through D
ecision-Making Speed & Excellence
* Enjoy international travel, world history, current affairs, photography, inter
ior design, skiing, tennis and entertaining

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