JORDANA A. BAILEY, M.S.S., C.C.M.

A
917-417-9869 jb91e9ae@westpost.net
VICE PRESIDENT, HEALTH CARE ADMINISTRATION
PROFESSIONAL PROFILE:
* Hospital Administrative Director for the Professional Services Division
* Professional Membership & Affiliations through American College of Healthcare
Executives
* Member of Greater New York Healthcare Association Quality Coach Program
* Designed a new offsite facility and program development to expand healthcare s
ervices for local community
* Graduated with honors in Masters Degree program
* Visionary leader committed to achieving objectives, meeting deadlines, adheren
ce with all regulatory agencies
* In an increasingly demanding environment maintained and exceeded goals as set
forth by Board of Directors
* Credited as most successful Program Director in regard to employee satisfactio
n and retention
* Managed over 100 employees & 550 students productively and efficiently
* Interdisciplinary leadership in developing genuine rapport and trust with work
ers on all levels
* Implemented innovative training procedures to increase institutional productiv
ity
* A wiz at analyzing data and transforming it into useful information to streaml
ine workplace flow
* Excellent analytical, communicational and creative problem-solving skills
* Knowledge of HIPAA, Joint Commission, Press Ganey, HCAHPS, OSHA , ICC, DOH In
spections
AREAS OF EXPERTISE
* Administration
* Finance
* Professional Services
* Orthopaedics & Rehabilitation Medicine
* Press Ganey
* Physician Credentialing
* Quality Improvement

* Marketing
* Facility Design
* Project Management
* Interdisciplinary Team Leader
* Human Resources
* Transitional Leadership
* Regulatory Affairs/Corporate Compliance
WORK EXPERIENCE:
NY Hospital of Queens, Flushing, NY March 2006 to Present
Professional Services Administrative Director, Department of Orthopaedics & Phys
ical Medicine & Rehabilitation
* NYHQ is a 519 bed Trauma Level One hospital in Queens.
* Supervises and directs a staff of 75 employees consisting of: orthopaedic surg
eons, physiatrists, physical & occupational therapists, physician assistants, re
sidents, office managers/supervisors and administrative support staff
* Liaison between NY Hospital of Queens and Hospital for Special Surgery Orthopa
edic Residency program
* Works with the VP of Professional Services on hospital wide administrative pol
icies and regulations
* Assists the Chairman on clinical projects, quality improvement and system proc
esses
* Implements and modifies programs to enhance long range strategic planning and
institutional mission
* Develops operating budgets to support long & short-term goals and objectives
* Manages P&L, authorizes expenditures, justifies variances, maintains and decre
ases operational budget as needed
* Works with DOH, NYS/NYC agencies on building procurement & design for offsite
service line expansion
* Develops business plans to increase market share
* Champion leader for patient satisfaction by successfully improving Press Ganey
customer service year over year
* Participates in hospital committees as assigned & requested
* Establishes administrative policies & procedures for department
* Empowers staffs professional development, education, communication, efficiency
, productivity & customer service
* Handles physician and physician assistant credentialing and re-appointment pro
cedures
* Conducts departmental staff meetings and in-services to improve service line
* Employee Champion for Blood Donor Center promoting and increasing employee con
tributions
* Patient Satisfaction Champion Leader successfully improving year over year Pre
ss Ganey/HCAHPS scores
JORDANA A. BAILEY, M.S.S., C.C.M.A
917-417-9869 jb91e9ae@westpost.net Page 2
The Floating Hospital, Bronx, NY
Clinical Program Director November 2005 to March 2006
* Possess overall responsibility for daily operation of the program; assuring pr
ogram activities are designed to be most effective as well as ensuring that the
program operates within full compliance of organizational and regulatory standar
ds
* Supervise and direct activities of the hospitals contracted services at the NY
C Department of Homeless Services Emergency Assistance Unit (EAU), Prevention As
sistance & Temporary Housing Unit (PATH)
* Maintains operations within approved operating budget
* Establishes and maintains work schedules, assignments and evaluations for Prog
ram Coordinator, Supervising Physician, Midlevel Providers, Nurses, Data Coordin
ator, Medical Assistants, Clerical Assistants and Facility Workers
* Interprets and administers all policies and procedures
* Reviews clinic activities and recommends changes in, or better utilization of
resources to the President/CEO of facility
* Represents President/CEO at external committees and meetings
* Supervises staff of at least 25 subordinates in accordance with policies and a
pplicable laws
* Interview, hire, fire and train employees
Career Institute for Health & Technology, Rego Park, NY
Medical Program Director & Academic Dean February 2005 to Sept 2005
* Managed 21 Instructors & over 550 students per 5 week term
* Program Director for both the Medical Billing & Medical Assisting program depa
rtment for 3 campus locations
* Responsible for payroll and overall productive, efficient and quality operatio
ns
* Work closely with internal departments to ensure goals are in accordance with
regulations
* Conduct New Hire Interviews and Orientations
* Developed and implemented programs to better enhance operation
* Ensure strict adherence to regulations provided by New York State ACICS
* Medical Instructor for Medical Assistant Courses and Medical Billing Terminolo
gy Courses
Center for Orthopedic Medicine and Rehabilitation, Queens, NY
Assistant to Medical Director May 2004 to January 2005
* Monitored medical billing procedures to ensure compliance
* Maintained staff schedules were properly covered in relation to respective ope
rations
* Observed Physical Therapy Evaluations, EMG Procedures and Documentation of S.O
.A.P. notes
* Ensured overall productive and efficient operations on an on-going basis
Federal Express Incorporated, New York, NY
Manager Quality Assurance/Customer Service December 1993 to February 2004
* Managed 25 employees consistently leading by example for this $435 million dol
lar Fortune 500 firm
* Directly responsible and accountable for employee payroll and stations profit
and loss statements
* Creatively and efficiently resolved problems on a daily basis to maintain cust
omer satisfaction and quality assurance
* Adept at performing New Hire Interviews and Orientations

JORDANA A. BAILEY, M.S.S., C.C.M.A

917-417-9869 jb91e9ae@westpost.net Page 3

EDUCATION:
Long Island University-NYHQ Onsite Program Candidate June 2012
MBA
Capella University, Minneapolis, MN Candidate June 2012
PhD, Healthcare Administration
USSA, Daphne, AL
Masters Degree, Sports Medicine & Exercise Physiology July 2004
Hunter College, New York, NY
Bachelors Degree, Human Movement of Physical Therapy June 1995

CERTIFICATIONS:
NYS Notary Republic Registration License#01BA6202435 exp 3/16/13
American College of Healthcare Executives Member
Greater New York Healthcare Association:
o Certified Quality Coach
o Attended numerous GNYHQ seminars
National Healthcare Association:
* Certified Clinical Medical Assistant
* Certified EKG Technician
* Certified Phlebotomy Technician
* Certified Medical Administrative Assistant
ACICS:
* In- Service Training as a Certified Health Instructor
 American Heart Association:
* Certified in CPR, First Aid, Basic Life Support and Defibrillation
Community Health Care Association of New York State:
* Certified in Personal Protective Equipment (PPE)
* Certified in FIT Testing and Decontamination
NYC Department of Health & Mental Hygiene:
* TB in the Homeless Population CME Seminar
* Immunizations Policy and Procedures Seminar
Advanced Certification in all Microsoft Applications:
* Word, Excel, Outlook, PowerPoint, Access

References are available on request