OBJECTIVE

Presently I am seeking a Product Line Manager position with a company that will
benefit from my strong organizational, computer skills, and industry knowledge,
as well as my strong work ethic, and professionalism.
STRENGTHS
Resourceful, Energetic, competent, multi-task and results-oriented. Competent us
ing software including: Windows, Word, PowerPoint, E-mail, Internet, and SAP. Ec
sepcional writing skills for busisness communication. Recognized for long hours,
commitment to customers, and attention to detail, professionalism, and follow-u
p. Use clear, consise communication skills in conjuction with organizational ski
lls to perform daily duties. Commended for dedicated work ethic and rewarded by
steady promotions and training in all aspects of work.
EXPERIENCE
Customer Service - TEMP - 2010 to 2010
Rhodia, Cranbury, NJ
Consistently provided excellent, informed customer service and maintained strong
reliable work ethic. Performed all aspects of customer service and satisfaction
, including answering busy multi-line phone system, coordinating special promoti
ons, and providing detailed information for various products. Utilized Remedy s
oftware to document steps taken to resolve problems. Read work order to determin
e inspection criteria and to verify identification numbers and product type. Ro
uted and relayed ordered to specified department and unit to prepare and ship or
dered to designated locations. Wrote and typed information on form to record cus
tomer's requests and specifications. Reviewed ordered for completeness according
to reporting procedures and forwarded incomplete ordered for further processing
. Checked inventory control to determine availability of merchandise and notifie
d department of order that would deplete stock. Conferred with production, sales
, shipping, warehouse, and common carrier personnel to expedite and trace mercha
ndise and delayed shipments.
Labor / Builder - 2009 to 2010
Butnor Builders, Middlesex County, NJ
Served as mentor to new apprentices. Advised general contractor on technology, p
ersonnel, safety, and schedule issues. Performed carpentry, plumbing, electrical
, drywall, flooring, roofing, finish work, cabinets, painting, and other constru
ction activities. Worked projects from initial conception to occupancy.
Logistics / Customer Service - 2008 to 2008
Rocheux International, Piscataway, NJ
Conferred and corresponded with establishment representatives to rectify problem
s, such as damages, shortages, and nonconformance to specifications. Requisition
ed and stored shipping materials and supplies to maintain inventory of stock in
multiple warehouse locations. Recorded shipment data, such as weight, charges, s
pace availability, and damages and discrepancies, for reporting, accounting, and
record-keeping purposes. Contacted carrier representative to make arrangements
and to issue instructions for shipping and delivery of materials. Prepared docum
ents, such as work ordered, bills of lading, and shipping ordered to route mater
ials. Determined shipping method for materials, using knowledge of shipping proc
edures, routes, and rates.
Administative Assistance/ New Business Development - 2005 to 2008
Parkway Plastics, Piscataway, NJ
Met with customers in person to offer and persuade them to purchase products and
services offered by employer. Researched, Evaluated, Contacted, and Explained t
o prospective customers the manufacturer's products, prices, durability, service
s, and company terms. Negotiated services and pricing with existing customers, a
nd new customers. Reviewed current sales figures and current market information,
to determine the value and sales potential of existing product line and new pro
duct line additions. Coordinated and publicized marketing activities to promote
products and services. Selected products to be displayed at industry trade shows
which lead to new business development. Examined contents and compared with rec
ords, such as invoices and orders, to verify accuracy of incoming and outgoing s
hipment. Contacted carrier representative to make arrangements and to issue inst
ructions for shipping and delivery of materials.
Warehouse Manager / Customer Service - 2003 to 2005
Siena Tile and Stone, Livermore, CA
Accurately prepared bills of lading, transportation requests, and movement contr
ol documents. Assigned work schedules for warehouse crew. Established purchasing
and inventory control. Scheduled deliveries with drivers. Directed complete pur
chasing and logistics for warehouse and distribution. Performed manual, physical
and computerized audits to ensure accuracy of automated inventory counts. Ensur
ed efficient operation for receiving imports, stock allocations, inventory contr
ols, order picking and packing, and all aspects of shipping customer orders on a
timely and cost effective basis. Ensured quality control standards were maintai
ned. Ensured timely shipments to customers according to their specifications. Es
tablished basic computerized tracking procedures. Created procedures for handlin
g special customer orders. Promoted safety awareness and a professional working
environment. Restructured warehouse picking locations and reserved slots to achi
eve maximum employee productivity. Skilled in all aspects of warehousing and inv
entory control. Ability to forecast supply and materials requirements accurately
.
Administrative Assistant to the Director of Sales - 2000 to 2003
North Brunswick Inn, North Brunswick, NJ
Coordinated and directed office services, such as records and budget preparation
, personnel, and housekeeping, and provided administrative assistance to the hot
el's director of sales. Analyzed operating practices and procedures to create ne
w and to revise existing methods.
EDUCATION
B.A., Liberal Arts, Minor: Communications - 2005
Saint Peter's College, Jersey City, New Jersey
Studied Skills: Writing for the Public Media, Marketing, Public Relations, Publi
c Speaking, Speech Presentations, Press Releases, Written and Spoken Communicati
on Theory.
COMPUTER KNOWLEDGE
* Microsoft Office, Outlook, Excel, Word, Power Point, Windows XP and Vista. SAP
Order Entry, Quick Books, Macola, Peachtree, and Goldmine, and Doc Star.