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6

Power, Institutions and


Organizations

Thomas B. Lawrence

relationship between power and institu­


INTRODUCTION tions (DiMaggio, 1988), and has been exam­
ined primarily under the rubric of
The relationship between power and institu­ institutional entrepreneurship (see Chapter 7
tions is an intimate one. Institutions exist to in this volume for an overview of this
the extent that they are powerful - the extent literature), and increasingly also in terms
to which they affect the behaviors, beliefs of the role of social movements in
and opportunities of individuals, groups, institutional change (see Chapter 27 in this
organizations and societies. Institutions are volume).
enduring patterns of social practice (Hughes, The relationship between power and insti­
1936), but they are more than that: institu­ tutions was ignored in early neo-institutional
tions are those patterns of practice for which theory but has been addressed in more recent
'departures from the pattern are counteracted institutional studies of organization. The first
in a regulated fashion, by repetitively acti­ wave of neo-institutional research in the late
vated, socially constructed, controls - that is 1970s and 1980s focused primarily on insti­
by some set of rewards and sanctions' tutions as myths and ceremony (Meyer &
(Jepperson, 1991: 145). Thus, power, in the Rowan, 1977), and in so doing tended to
form of repetitively activated controls, is avoid language that would associate institu­
what differentiates institutions from other tions and power. The research in this period
social constructions (Phillips, Lawrence & concentrated significantly on demonstrating
Hardy, 2004). The relationship between that enduring organizational structures and
power and institutions is also bi-directional. practices were often the result of institutional
A significant stream of research has docu­ processes, and especially mimetic processes
mented the processes through which actors, whereby organizations adopted practices
individual and collective, affect the based on a need for legitimacy or to avoid
institutional contexts within which they work uncertainty, rather than some 'rational'
(Lawrence & Suddaby, 2006). This search for efficiency or effectiveness
brings agency and interests directly into the (DiMaggio & Powell, 1983; Hinings &
POWER, INSTITUTIONS AND ORGANIZATIONS 171

Greenwood, 1988; Tolbert & Zucker, 1983), agency, and institutional resistance - each of
More recent work on institutions has moved which describes an aspect of how institutions
away from the focus on demonstrating the, and actors relate to each other in terms of
usually isomorphic, effects of institutions to power relations. Institutional control involves
exploring the roles of conflict, politics and the effects of institutions on actors' beliefs
agency in the evolution of organizational and behavior; institutional agency describes
fields, This includes work that examines the the work of actors to create, transform and
political effects of competing institutional disrupt institutions; and, institutional resist­
logics (Thornton, 2002; Thornton & Ocasio, ance represents the attempts of actors to
1999), the role of institutional arrangements impose limits on institutional control and
in creating political opportunities and medi­ institutional agency. Although each of these
ating the influence of political actors dimensions has been the subject of significant
(Amenta & Halfmann, 2000; Amenta & study, either within the institutional literature
Zylan, 1991; Bartley & Schneiberg, 2002), or, in the case of institutional resistance, out­
the intersection of social movements and side that literature, there has been little
institutional change 200 1 ;
(Lounsbury, recognition either of the fundamental role of
Lounsbury, Ventresca & Hirsch, 2003), and power in each case, or in their status as ele­
the role of institutional entrepreneurs in ments of an interlocking system of institu­
creating and transforming institutional tional politics.
1 988; Garud, Jain &
conditions (DiMaggio, I develop and explore this framework in
Kumaraswamy, 2002; Maguire, Hardy & four steps. First, 1 outline the notion of insti­
Lawrence, 2004). tutional politics and each of its three dimen­
These recent streams of research point to sions. The second and third sections examine
the importance of considering power and institutional control and institutional agency,
politics when examining institutions and respectively. In each of those sections, I first
institutional change. They demonstrate that discuss relevant institutional research, and
incorporating power is critical to understand­ then turn to forms of power that might under­
ing how institutions operate in society and pin each dimension - discipline and domi­
their relationship to organizations. Drawing nation in the case of institutional
principally on case studies of organizational control, and influence and force in the case of
fields or instances of social policy, this work institutional agency. 1 conclude each of those
has provided significant insights with respect sections with a discussion of resistance.
to the dynamics of institutional politics I argue that the dynamics of institutional resist­
(Bartley & Schneiberg, 2002; Stryker, 1994, ance depend on the form of power to which it
2000) and the institutional strategies associ­ is a reaction, and so embed my discussion of
ated with different kinds of actors or different institutional resistance within the sections on
contexts (Greenwood& Suddaby, 2006; institutional agency and institutional control,
Lawrence, 1999; Maguire et aI., 2004). rather than treating it separately. 1 conclude the
Missing in this work, however, is a paper with an exploration of a set of issues that
systematic, theoretical consideration of the emerge from the framework and point to some
relationship between power and institutions. future directions for research on power, organ­
In this chapter, I begin to address this issue izations and institutions.
by developing an organizing framework
for understanding the multi-dimensional THE POLITICS OF INSTITUTIONS
relationship between power and institutions,
and exploring some of the implications of that
Overview
framework. I argue that the relationship
between power and institutions has three Holm's ( 1 995) study of institutional change in
dimensions - institutional control, institutional Norwegian fisheries highlights the potential
172 THE SAGE HANDBOOK OF ORGANIZATIONAL INSTITUTIONALISM

analytical power of adopting an explicitly This institution effected a set of power rela­
political stance on institutions and institu­ tions, directly between the rules and the
tional change, as well as suggesting the fishermen, and indirectly between the fisher­
contours of what a political perspective on men and the fish merchants who now faced a
institutions might look like. Holm's ( 1 995: powerful. organized collective actor, rather
398) analysis explains the 'rise and fall of a than a set of relatively weak, unorganized
specific institutional form, the mandated sales individual fishermen.
organization (MSO), in Norwegian fisheries', In further describing this example,
focusing on the 'interconnection between the Holm ( 1 995:405) points to a second
practical and political levels of action', type of relationship between power and
and the 'interaction of practices. interests, and institutions.
ideas'. This work highlights the power of a
A rule making all fishermen sell their catch through
number of institutions and a range of politi­ the organization, enforced by police and the
caVinstitutional strategies. I draw on it here to legal apparatus of the Norwegian state, would
illustrate the theoretical framework for immediately solve the free-rider problem.
connecting power and institutions that I Mobilizing the state's power behind the fisher­
men's institutional project in this way was not a
develop in the rest of the chapter.
simple matter, however. It would require, first, that
The central institutional battle (Hoffman, the fishermen's problem could be made so
1999) in Holm's (1995) story is between the important that it warranted a place on the
fishers and the fish merchants of Norway. political agenda; second, that the fishermen's
Holm's ( 1 995: 404) first example of institu­ solution would survive through the various
stages of the decision-making process; and
tional change in this battle provides a clear
third, that the required number of votes be cast in
example of the relationship between power their favor.
and institutions:
The fishermen's (ommon interest lay in restricting
Thus, the system of rules that would bind
the supply of herring, which would bring better the fishermen together and unite them
prices. As long as they acted individually, this option against the fish merchants did not just appear,
was not available. To solve their dilemma, the fish­ but required significant, complex forms of
ermen had to set up a rule system that allowed
institutional work (Lawrence & Suddaby,
them to market their herring collectively.... If we
2006). In order to institutionalize the rule in
simply assume that the fishermen in this situation
were rational and acted individually, we cannot law, the fishermen would need to engage in
account for the fact that [the rule system] was discursive strategies intended to frame the
established and successfully organized the herring problem as important, as well as building and
trade for two years without legal protection.
leveraging relationships with governmental
To explain this, we must look into the pattern of
in teraction among the fishermen. The herring
actors who could shepherd the project
fishery in question was largely concentrated both through the bureaucracy. Thus, as much as
in time and geographically, and the fishermen institutions are connected to power through
largely came from the same area, had the same their impact on the beliefs and behaviors of
social background, and operated the same type of
actors. they are also connected to power
technology.
through the strategies of actors that are
The rule �ystem enacted by the fisher­ intended to transform institutional arrange­
men is a classic example of an institution - ments through political means.
a set of practices, for which com­ The contours of power and institutions in
pliance is enforced through social and Holm's ( 1 995) study illustrate the theoretical
cultural mechanisms, in this case implicitly framework that guides the exploration of
through mechanisms of surveillance and power and institutions in the rest of this chap­
shaming that are made possible by ter. These contours represent what I refer to as
dense patterns of interaction and common the 'institutional politics' of a situation.
cultural backgrounds (Douglas, 1973). The concept of institutional politics, I argue,

?
POWER, INSTITUTIONS AND ORGANIZATIONS 173

has three dimensions which need to be taken collective actors to create, transform, and
into account in order to understand how and disrupt institutions. Research that has high­
why institutional arenas are shaped and lighted this role has made power explicit,
changed in the way they are (see Figure 6.1). highlighting the connection between power
Each of these dimensions describes a role that and agency, and the influence of actors on
power plays in shaping the relationship 1988;
institutional arrangements (DiMaggio,
between institutions and actors. I describe the 2002; Maguire et aI., 2004;
Greenwood et aI.,
first role of power as 'institutional control', Greenwood & Suddaby, 2006).
and illustrate it with the solid-line arrow The third, and least well-understood role of
pointing from 'Institutions' to 'Actors' in power with respect to institutions is what I
Figure 6 . 1 . Institutional control describes the refer to as 'institutional resistance' - the work
impact of institutions on the behaviors and of actors to impose limits on both institutional
beliefs of individual and organizational agency and institutional control. Although
actors. In research that has highlighted this this role of power was highlighted by Oliver
role, power is present but usually appears ( 1 991), its dynamics have been relatively neg­
only indirectly, observable primarily through lected in most institutional studies of organi­
the compliance of organizational actors to zation. The interplay of these three roles in an
institutional rules and norms (DiMaggio & organizational field can be described as the
Powell,1983; Meyer & Rowan, 1977; Tolbert 'institutional politics' of a situation.
& Zucker, 1983).
The second role of power is 'institutional
agency', represented in Figure 6.1 by the
Power and institutional politics
solid-line arrow pointing from Actors
to Institutions. Institutional agency is con­ Before exploring each dimension of institu­
ceived of here as the work of individual and tional politics in the rest of this section,

Institutional control
The impact of
institutions on the
beliefs and
behaviors of actors.

¢= Institutional resistance
�\ Systemic power

\
Episodic power The work of actors to
. Discipline
- Influence resist institutional
. Domination
- Force control
and agency.

Institutional agency
The work of actors to
create, transform,
maintain and disrupt
institutions.

Figure 6.1 Institutional politics - the interplay of institutional control, agency and resistance
174 THE SAGE HANDBOOK OF ORGANIZATIONAL INSTITU TIONALISM

I want to first provide an overview of the that works through routine, ongoing practices
approach I take to power in this chapter, and to advantage particular groups without those
the specific terminology I adopt. The study groups necessarily establishing or maintaining
of power has long been a central element of those practices (Clegg, 1989; Foucault, 1977;
organization studies, with a large and long­ Hardy, 1994; Laclau & Mouffe, 1985).
standing literature on what leads to individu­ Systemic forms of power are associated with a
als, groups and organizations gaining power wide range of phenomena, including social­
relative to others (Bachrach & Lawler, 1980; ization and accreditation processes (Covaleski
Brass, 1984; Clegg & Dunkerly, 1984; et aI., 1 998), technological systems (Noble,
Hickson, Hinings, Schneck & Pennings, 1984; Shaiken, 1984), and insurance and tax
1 972; Jermier, Knights & Nord, 1994; regimes (Simon, 1998). These forms of power
Mintzberg, 1983; Pfeffer, 198 1 ; Pfeffer & tend to work in an ongoing, prosaic fashion
Salancik, 1978). The variety of approaches that are often not apparent as fonns of power
and theories has meant that the concept of (Covaleski et aI., 1998; Townley, 1993).
power has been defined in a wide range of As illustrated in Figure 6.1, I argue that
ways. In this chapter, I adopt the view that institutional agency is underpinned by
power is a property of relationships such that episodic forms of power. Institutional agency
the beliefs or behaviors of an actor are requires actors to mobilize resources, engage
affected by another actor or system. Thus, in institutional contests over meanings and
power is a relational phenomenon, rather practices, develop, support or attack fonns of
than a commodity (Clegg, 1989; Clegg, discourse and practice - all involving discrete,
Courpasson & Phillips, 2006; Foucault, strategic acts of mobilization. In this chapter,
1977): it is understood here as an effect of I explore two forms of episodic power that
social relations, rather than something an I argue are fundamental to institutional
actor can 'have'. 'hold' or 'keep in reserve'. agency - influence and force. I further argue
So, when I talk about power in this chapter, I that institutional control is associated with
do not refer to a capacity for effect, but rather systemic forms of power. As discussed above,
the aspect of relationships in which there is Jepperson (1991) argues that institutions are
an effect. I associated with automatic fOnTIS of regulation
This definition of power leads to a distinc­ that enforce compliance, without involving
tion between two basic modes in which power episodes of action on the part of interested
operates and which corresponds in large part actors. Regulations, norms and taken­
to the dimensions of institutional poLitics for-granted understandings have their roots, of
described above. The f"st mode of power is course, in self-interested behavior, but once
'episodic', which refers to relatively discrete, established and associated with sets of social,
strategic acts of mobilization initiated by self­ cultural or cognitive 'stakes' (Bourdieu,
interested actors (Clegg, 1989). Historically, 1993), institutional control operates as if
this mode of power has dominated the study significantly independent of any particular
of power in organizations through the devel­ agent, or at least independent of the interests
opment of two streams of theory (Hardy & of such an agent. In examining the relation­
Clegg, 1996); one focusing on power as dom­ ship between institutional control and sys­
ination through ownership and control of the temic forms of power, T concentrate here on
means of production (Braverman, 1 974; two such forms - discipline and domination.
Buroway, 1979; Clegg, 1975; Clegg &
Dunkerly, 1980); and one focusing on the role
of power as an alternative to formal authority INSTITUTIONAL CONTROL
in organizations (Hickson et aI., 1 972;
Mintzberg, 1984; Thompson, 1956). The The concept of institutional control parallels
second mode of power is 'systemic' - power the classic sociological notion of 'social

z
POWER, INSTITUTIONS AND ORGANIZATIONS 175

control', which 'referred to the capacity of a resource interdependence, whether it is an


society to regulate itself according to desired institutional phenomenon or an ad hoc,
principles and values' (Janowitz, 1975: 82). momentary negotiation (Pfeffer & Salancik,
Working from an institutional perspective, 1978). Thus, institutional and resource
our concern is not with the ability of societies dependence theories constitute overlapping
to regulate themselves, but with the ways in domains of concern rather than competing
which institutions organize, encourage explanations; both approaches deal with
and diminish particular forms of thought and resource-based institutional control, but each
action in organizational fields. Thus, there also includes other non-overlapping areas of
are two important conceptual shifts in interest.
moving from a focus on social control to
institutional control. First, consistent with
the more general shift in discussions of
Studies of institutional control
power (Clegg et a!., 2006), institutional
control is not understood as a capacity but as Early neo-institutional writing on organiza­
a relational effect of institutions on actors. tions, beginning with Meyer and Rowan's
The second shift is toward an understanding (1977), and DiMaggio and Powell's (1983)
of social systems as fragmented, contested classic pieces, focused significantly on insti­
arenas in which coherent sets of 'desired tutional control, but left out an explicit
principles and values', are less likely than are consideration of power. Meyer and Rowan's
competing and conflicting principles and (1977) discussion of 'formal structure as
values enacted in discourse and action (Dyck myth and ceremony' provided a powerful set
& Schroeder, 2005; Hoffman, 1999). of images for understanding the nature of
In order to clarify the nature and scope of institutional control. Meyer and Rowan's
institutional control, we can contrast it with (1977) central argument was that 'organiza­
resource dependence as a basis for inter­ tions are driven to incorporate the practices
organizational control. Drawing on exchange and procedures defined by prevailing ration­
theory (Emerson, 1962), Pfeffer and Salancik alized concepts of organizational work and
( 1 978) argue that the critical determinant of institutionalized in society' (Meyer
power among organizations is the control of & Rowan, 1977: 340). Most critical to how
the flow of resources, such as money, research on institutional control developed is
physical resources, capital, and human their idea that organizational environments
resources. Institutional theories also recog­ are constituted by powerful myths that are
nize the importance of resource flows as a 'highly institutional, and thus in some meas­
control mechanism (Meyer & Rowan, 1977; ure beyond the discretion of any individual
W. R. Scott, 2001), but resource dependence participant or organization' (Meyer & Rowan,
theory is not a theory of institutional control: 1977: 344). DiMaggio and Powell's (1983)
theories of institutional control focus on examination of institutional isomorphism and
those aspects of a field which regulate behav­ collective rationality extended the focus on
ior on an ongoing basis, and set 'the rules of compliance with powetful institutions, which
the game' (Holm, 1995; Lawrence, 1999), led both to compliance and the homogeniza­
including coercive and resource-based forms tion of organizational fields. DiMaggio and
of control, but also including many other Powell's ( 1 983) three sources of institutional
forms of control, such as social and control - mimetic, normative, coercive - have
professional norms, and taken-for-granted become a taken-far-granted feature of institu­
assumptions about the world. Resource tional theories of organization. Each of these
dependence arguments also go beyond describes a class of mechanisms which regu­
institutional concerns, dealing with any late the behavior of actors in a field through
actor-to-actor relationship shaped by mutual social and cultural systems rather than
116 THE SAGE HANDBOOK OF ORGANIZATIONAL INSTITUTIONALISM

through enforcement by a self-interested Oakes et al. (1998) argue that the most effec­
actor. tive forms of power with respect to maintain­
The first stream of empirical research that ing institutional control are those which are
emerged out of these theoretical discussions associated with little or no visible conflict
focused on the diffusion of innovation within (Covaleski et aI., 1998; Lawrence et aI.,
fields, and also largely ignored the role of 2001 ; Townley, 1997).
power (Baron, Dobbin & Jennings, 1986;
Leblebici, Salancik, Copay & King, 199 1;
Mezias & Scarselletta, 1994; Slack
Power and institutional control
& Hinings, 1994; Strang & Soule, 1998;
Tolbert & Zucker, 1983; Westphal, Gulati Looking across the theoretical and empirical
& Shortell, 1997). This work demonstrated writing on institutional control, it is clear that
that the adoption of innovations depends sig­ much of this work has left out any explicit
nificantly on the influence of social and cul­ consideration of power. There is, however,
tural systems which reduce uncertainty and an image of power that is consistent with,
provide legitimacy and other resources to though often implicit in, this work. Both the
adopting organizations. The classic institu­ earlier institutional discussions of control
tional argument regarding the diffusion of which largely ignored power and the more
innovation has been that, as new practices are recent work that brings it in directly are con­
adopted for technical reasons by leading sistent with a conception of power as vested
organizations, the practices gain legitimacy in social and cultural systems, rather than in
which spurs adoption by other organizations, individual actors. This approach to power is
which avoid cognitive uncertainty and consistent with recent work in the sociology
normative sanction by mimicking the early of power that describes it as 'systemic' -
adopters (Tolbert & Zucker, 1983). power that works through routine, ongoing
A second stream of work has brought practices to advantage particular groups
power more directly into institutional discus­ without those groups necessarily establishing
sions, examining the relationship between or maintaining those practices (Clegg, 1989;
institutions and control in organizations and Foucault, 1977; Laclau & Mouffe, 1985).
inter-organizational networks. This work These forms of power tend to work in an
connects institutional research to the work of ongoing, prosaic fashion that are often not
Foucault and Bourdieu. through its focus on apparent as forms of power (Covaleski et aI.,
cultural and social systems that effect institu­ 1998; Townley, 1993). Understanding power
tional control within and across organiza­ as potentially systemic is not intended to
tions (Covaleski et aI., 1998; Oakes, Townley attribute 'will' or 'agency' to systems (social
& Cooper, 1998; Lawrence et aI., 200l; or technological), but rather to break any
Townley, 1997; Townley, 2002). Oakes et al. simple association between agency and
( 1998), for instance, draw on the work of power (Clegg, 1989; Foucault, 1977). From
Bourdieu to examine business planning as a an institutional perspective, it seems impor­
mechanism of institutional control in a tant to embrace a definition of power that
government department. Central to their recognizes the power of the courts, profes­
findings is the idea that the effectiveness of sional associations, language, and social
institutional control comes from 'both redi­ customs, as well as the actors that occupy
recting work and changing the identity of roles within these structures and who enact
producers'; in their case, business plans are these routines. Indeed, a cornerstone of an
described as a 'pedagogic practice that can institutional perspective is the idea that
fundamentally change organizational identi­ actors are subject to forms of power that are
ties' (Oakes et aI., 1998: 257). Consistent disconnected from the interests and actions
with other work in this stream of research, of specific others (Meyer & Rowan, 1 977).
POWER, INSTITUTIONS AND ORGANIZATIONS 177

When considering systemic forms of he was particularly aware of the need to


power, it is useful to differentiate between embed power in institutions which could
two major forms, one of which has received control the behavior of employees (and
attention in the institutional literature, and others) without direct episodes of managerial
one which has largely been ignored. The con­ agency. The Ford Motor Company's use of
cept of power that is most closely connected discipline as a means of institutional control
to studies of institutional control i s stemmed from the problems it was facing
Foucault's (1977) notion of discipline; with respect to its employees that were cre­
although not explicitly evoked in most insti­ ated in part by the assembly line technology.
tutional research, the idea of power exerc In 1914, the company's annual turnover rate
ised through mundane practices that revolve was 416 percent and daily absenteeism ran
significantly around the constitution of iden­ between 10 percent and 20 percent. In
tity is core to much, and especially recent, response, Ford established another corporate
writing on institutional control (Oakes et al., institution, when it launched the 'Five Dollar
1998; Thornton & Ocasio, 1999). Discipline Day' - a profit-sharing plan that would apply
as a form of power involves an ongoing, to 90 percent of its workforce, a plan so out
systemic engagement with the target of of the ordinary that the Wall Street Journal
power, and relies on the agency of that target accused Ford of promoting socialism. A cen­
to have an effect (Clegg, 1989; Covaleski et tral aspect of the program was the set of con­
aI., 1998; Jacques, 1995; Knights & Wilmott, ditions that dictated who was eligible to
1989). Discipline works through the benefit from it. Ford would only
micro-techniques, practices and procedures provide the profit sharing to those it deemed
of everyday life (Sewell, 1998; Sewell & to be living a moral life, including 'every
Wilkinson, 1992; Townley, 1993), and conse­ male employee over 22 years of age who
quently is often overlooked as a form of leads a clean, sober and industrious life, and
power in organizations. An aspect of disci­ who can prove he has thrifty habits', and
pline that is critical for its role as a basis for '[a]l1 women employed by the company who
institutional control is its capacity to provide are deserving and who have some relatives
a basis for agency through the fonmation of solely dependent upon them for support'.
identity (Knights & Wilmott, 1989). Alongside these rules, Ford established a
Discipline is concerned with shaping the Sociological Department, which investigated
actual formation of the subject, such that: the home lives of Ford workers in order to
'subjects come to recognize themselves as ascertain eligibility, and actively intervened
discrete and autonomous individuals whose with training and advice intended to lift stan­
sense of a clear identity is sustained through dards of morality and living conditions.
participation in social practices which are a The Sociological Department focused partic­
condition and consequence of the exercise of ularly on Ford's newly immigrated workers,
power' (Knights & Wilmott, 1989: 538). who, as Henry Ford expressed, 'must be
Thus, disciplinary practices involve a form of taught American ways, the English language,
power that can be understood as positive in and the right way to live'. To that end, com­
its provision of identity and motivation to pulsory courses at the Ford English School
organizational actors (Foucault, 1984). included, 'industry and efficiency', 'thrift
A wonderful example of discipline as a and economy' , 'domestic relations' , and
basis for institutional control comes from its 'community relations'.
use in the Ford Motor Company in the early Although disciplinary power is an impor­
20th century, as recounted in Stephen Meyer tant and pervasive mechanism underpinning
ill's (1981), The Five Dollar Day. Although institutions, other important forms of
Henry Ford ran the Ford Motor Company systemic power have been largely overlooked
and was responsible for many of its effects, in institutional studies of organization.
178 THE SAGE HANDBOOK OF ORGANIZATIONAL INSTITU TIONALISM

In particular, institutional research has other life chances, and the definition of
tended to ignore systemic power that works demographic categories (Simon, 1988).
by altering the range of options available to While these familiar practices seem
actors - a form of power I describe as domi­ relatively banal and benign, they repre­
nation' (Lawrence et aJ., 2001). This form of sent a significant shift in the production
power can be embedded in a wide variety of and structuring of power relations in
social systems including material technolo­ societies:
gies (Noble, 1984; Shaiken, 1984), informa­ Through the lens of representations thrown off by
tion systems, and actuarial practices (Simon, these practices, individuals, once understood a s
1988). In the context of institutional control, moral or rational actors, are increasingly
systems of domination often take the form of understood as locations in actuarial tables of
variations. This shift from moral agent to actuarial
physical and social technologies that provide
subject marks a change in the way power is exer­
the context for action. The physical layouts cised on individuals by the state and other large
of office building, factories and universities, organizations. Where power once sought to
for example, institutionalize particular pat­ manipulate the choice of rational actors, it
terns of interaction among workers, and are now seeks to predict behavior a n d situate sub­
jects according to the risks they pose. (Simon,
often overlooked as poutical mechanisms
1 988: 772)
(Brown, Lawrence & Robinson, 2005).
Winner's ( 1986) examination of the politics Thus, actuarial practices involve a form of
of artifacts examines numerous instances of restrictive institutional control in which the
this, with the most famous being the many lives of individuals are transformed, not
overpasses on Long Island, New York, which through their own actions, but through their
are so low that they do not permit 12-foot placement in a social order abstracted from
high public buses to use the parkways over their lived experiences.
which those overpasses go. Winner ( 1986: Although discipline and domination both
23) argues that this effect is not happen­ work though routine practices and systems,
stance, but rather that it was an intentional there is a critical difference between the two.
control strategy of Robert Moses, the chief Whereas disciplinary practices involve
architect of New York public works from the 'knowing' the individual through regimes of
1920s to the 1970s. Winner argues that surveillance and training (Foucault, 1977;
Moses specified the overpasses in this way Townley, 1993), systems of domination work
because: 'Poor people and blacks, who nor­ by 'knowing' the population. Disciplinary
mally used public transit were kept off the mechanisms of surveillance, normalization
roads because the twelve-foot tall buses and examination all work to construct an
could not handle the overpasses' and were image of the 'nonnal' subject in any defined
consequently limited in their access to 'Jones social space, move actors toward uniformity
Beach, Moses' widely acclaimed public and punish deviants. In contrast, systems of
park' (Winner, 1986: 23). domination 'map out the distribution and
A more subtle form of institutional control arrange strategies to maximize efficiency of
through domination is that which is embed­ the population as it stands' (Simon, 1988).
ded in systems that restrict the effects of While the disciplinary practices replaced
action, rathe; than restrict action itself, as techniques of coercion and intimidation that
illustrated by a wide range of actuarial were less precise and engendered overt
practices. Actuarial practices involve the conflict (Clegg, 1989; Foucault, 1977),
use of statistics to represent the characteris­ systems of domination draw on our knowl­
tics of a population, including the use of edge of populations to extend this process
standardized tests of intelugence, aptitude or even further, constructing even more precise
personality, the construction of probability systems of institutional control which
tables reflecting life expectancies and engender even less overt conflict.

7
POWER. INSTITUTIONS AND ORGANIZATIONS 179

remainder of this section, I explore this


Resisting institutional control
middle ground first in relation to the
Studies of resistance in the social sciences potential for institutional resistance to
are not rare. They tend, however, to focus on discipline and then to domination.
either resistance to broad, societal norms and
values (Kirsch, 2000), or on resistance to Resisting discipline
managerial control in organizations (Jermier, Just as different fonns of institutional control
Knights & Nord, 1 994). Much less studied is are associated with distinct dynamics and
the resistance of individuals and organiza­ effects, they are also associated with differ­
tions to field-level rules, nonns, and beliefs. ent forms of resistance. When looking at
In this chapter, I adopt Barbalet's ( 1 985: 531) resistance to discipline as a form of institu­
position, that 'resistance imposes limits on tional control, space for potential resistance
power. Indeed, it is through its limitations on strategies is opened up by two key require­
power that resistance contributes to the ments of discipline: enclosure and surveil­
outcome of power relations'. Thus, institu­ lance. A key aspect of disciplinary systems is
tional resistance is understood as the work of that they are 'inward' looking: discipline
actors to impose limits on institutional works through routine practices and struc­
control and institutional agency. tures that shape the choices of actors by
The first prominent recognition of institu­ establishing boundaries of appropriate and
tional resistance is in Oliver's ( 1 991) discus­ inappropriate behavior, but only for actors
sion of the wide range of potential responses who understand themselves as members of
to institutional pressures in which actors the community, society or field within which
might engage: 'organizational responses [to those norms apply (DiMaggio & Powell,
institutional pressures] will vary from con­ 1983; Douglas, 1986). In the Ford example,
forming to resistant, from impotent to influ­ the Sociological Department developed pow­
ential, and from habitual to opportunistic' erful systems and routines that shaped the
(Oliver, 1991: 1 5 1 ) . Oliver argues that actors identities and actions of Ford employees, but
potentially respond to institutional pressures for the most part it only affected Ford
with five basic strategies that range from the employees (and perhaps their families), and
most passive to the most active: 'acquiesce', in fact only those who were both eligible for
'compromise', 'avoid', 'defy', and 'manipu­ and desirous of the Five Dollar Day. So, to
late'. All but the end points of this set involve the extent that Ford employees were profes­
attempting to impose limits on institutional sionally mobile (based on skills or family
control and thus constitute forms of institu­ connections), they would have been able to
tional resistance. Despite Oliver's ( 1 9 9 1 ) avoid or deny the control of the Five Dollar
clear and influential statement regarding the Day and its associated disciplining systems.
importance of institutional resistance, it has A second requirement of discipline is con­
remained the most neglected aspect of tinuous surveillance or members' perceptions
institutional politics. The 'acquiesce' strat­ of continuous surveillance (Barker, 1993;
egy has been the dominant response Sewell, 1998). The range of forms and
described in studies of institutional control intensities of surveillance associated with
(e.g., Hinings & Greenwood, 1988; Tolbert institutions is wide, but consistent across the
& Zucker, 1983); and the 'manipulate' range is the potential for noncompliance to
strategy has been the focus of research on be registered by systems which will automat­
institutional agency (e.g. DiMaggio, 1988; ically punish, shame, embarrass, or penalize.
Garud et a1., 2002; Maguire et aI., 2004). In describing the role of surveillance in the
There is, however, a relative dearth of historical development of discipline,
research on the 'middle ground' strategies of Foucault (I 977: 175) argues that, as large
'compromise', 'avoid' and 'defy'. In the factories developed, it became 'a decisive
180 THE SAGE HAND800K OF ORGANIZATIONAL INSTITUTIONALISM

economic operator both as an internal part of regulations, it reverted to old routines once it
the production machinery and as a specific had passed the regulatory inspection associ­
mechanism in the disciplinary power'. The ated with the new laws. The prospector bank
importance of surveillance in effecting also initiaUy resisted the new regulation,
institutional control has only become more again minimally complying with the letter of
important and more effective since the indus­ the law, and largely carrying on with busi­
trial revolution described by Foucault. As ness as usual. The motivation for this resist­
Sewell (1988: 401) argues, ance, however, differed significantly from
that of the defender bank: in the case of the
New technology has enabled the erection of a sur­
prospector bank, it 'seemed to resist change
veillance superstructure throughout society that
u nobtrusively influences almost all aspects of daily because top management believed that the
life, especially work life. The impact of this bank was already fulfilling institutional
surveillance, especially its ability to i nstill a pro­ expectations consistent with its "first to lead
found sense of self-discipline and self-control in
the way" identity and thus did not think
many social settings. is so subtle that it often goes
change was needed' (Fox-Wolfgramm et aI.,
unnoticed.
1998: 117). The prospector bank's approach
Sewell's argument notwithstanding, sur­ to the legislation changed significantly, how­
veillance cannot be taken for granted in sys­ ever, when it failed a formal test of its com­
tems of institutional control. It must be pliance: 'management interpreted the
effected in some manner, and to the degree examination perfonnance as an indication of
that actors can avoid or ignore it, institutional identity and image incongruence . . . [and]
control will be undennined. An example of responded by internalizing the changes
this dynamic and the potential for institu­ needed to pass the test and incorporating
tional resistance it raises comes from Fox­ these into [the bank's] ideology, strategy and
Wolfgramm, Boal and Hunt's (1998) other organizational and issue aspects of
examination of the reaction of two West its "community leadership" so as to be
Texas banks with distinct strategic orienta­ isomorphic with institutional forces'
tions (one defender, one prospector) to new (Fox-Wolfgramm et aI., 1998: 120).
regulation, which demanded the banks not The resistance of the banks described by
'discriminate against any so-called red-lined Fox-Wolfgramm et al. (1998) illustrates the
areas considered high risk in terms of loan limits of surveillance in many institutional
repayment' (Fox-Wolfgramm et aI., 1998: systems, and especially those which are
91). Both banks resisted the institutional highly distributed and involve large
pressure associated with the new law, but in numbers of actors. In this case, managers in
different ways and seemingly with distinct both banks were able to simply avoid making
motivations. Fox-Wolfgramm et al. (1998) any substantive changes in their operations
argue that the defender bank initially for significant time periods with no signifi­
engaged in 'identity resistance' - an attempt cant repercussions, largely because the
to ignore the new regulation, operating on a processes through which compliance was
'business as usual' basis, because of a lack of monitored occurred only periodically and
congruence b�tween the regulation and the with substantial prior warning.
bank's current and envisioned identity and
image. The bank resisted by adopting a strat­ Resisting domination
egy of 'minimal technical compliance', so Resistance to domination has distinctly
that 'the bank complied with the letter of the different dynamics than does resistance to
law', spending 'minimal time and effort' discipline. These differences stem from the
(Fox-Wolfgramm et aI., 1998: 104). differential effects of discipline and domina­
Although the bank then moved some way tion on actors, and particularly groups of
toward accepting and implementing the new actors. W hen systems of domination are
POWER, INSTI TUTIONS AND ORGANIZATIONS 181

effective, the potential for actors to resist, at theft from the organization, insubordination, inten­
tional mistakes, sabotaging machinery or equip­
least directly, may be significantly reduced in
ment, whereby the employee seeks to cause harm
comparison to disciplinary systems. Taking
to the organization and/or its property.
actuarial practices as an example illustrates
this dynamic. The most central technique in Institutional resistance to systems of dom­
the development of actuarial practices is the ination, thus, present a paradox - although
classification of the individual within a the ability of actors to compromise, avoid,
population based on some set of relevant and defy institutional control based on dom­
variables. The relevance of these variables is ination may be less than it is under systems
dependent, however, on the task at hand, of discipline, the resistance that actors
rather than on any phenomenological signifi­ engage in is likely to be more severe, and
cance for the individuals so classified. The potentially more destructive. It may be diffi­
same is true for physical and technological cult to avoid the effects of overpass heights,
infrastructures, which effect power relations but it is possible to vandalize overpasses and
based on 'objective' characteristics of popu­ buses. This dynamic is an unexplored one in
lations, which may or may not connect to institutional studies of organization, but
their lived experiences. Simon (1988: 744) could be a major issue when trying to
argues that this aspect of actuarial practices understand the effects and side-effects of
has significant consequences for our politics forms of institutional control that might seem
and our identities: 'By placing people in benign to the designers and implementers of
groups that have no experienced meaning for those systems.
their members, and therefore lack the capac­
ity to realize conunon goals or purposes, . . .
[people] may be stripped of a certain quality
of belongingness to others that has long INSTITUTIONAL AGENCY
played a role in our culture' . These classifi­
cations provide little basis for political The second role of power in institutional
action, and even potentially work to usurp theory is 'institutional agency' - the work of
the political foundations of existing groups. actors to create, transform, or disrupt institu­
Lawrence and Robinson (In press) argue that tions. Power and agency have been tied
an important effect of this dynamic is the tightly to each other in organization theory,
potential to provoke more significant, and more generally in the social sciences
destructive resistance, because in contrast to (Giddens, 1976, 1984). The capacity of
discipline, it can 'entail a greater loss of individual and collective actors to attempt to
autonomy, pose more serious threats to orga­ realize their own interests was centrally
nizational members' identities, and may be important to the 'old institutionalism' (see
perceived as less procedurally just.' Because Washington, Boal and Davis, Chapter 30 in
direct, assertive resistance is problematic in this volume), and has re-emerged as an
reaction to systems of domination, Lawrence important focus for institutional research,
and Robinson (2007) argue that domination particularly with respect to institutional
will be associated with relatively severe, entrepreneurship and social movements.
'deviant' forms of resistance directed at Significant findings in this literature include
organizations or society as a whole, what the importance of relational and discursive
Robinson and Bennett (1995) refer to as strategies in effecting institutional change
'property deviance': (Garud et a!., 2002; Lawrence & Suddaby,
2006; Maguire et a!., 2004; Suddaby &
The distinctive quality of property deviance is that it
Greenwood, 2006), the impact of field devel­
involves what might be described as very harmful
behavior directed at the organization as a whole. opment (Greenwood & Suddaby, 2006;
This type of deviance includes such behaviors as Lawrence & Phillips, 2004; Maguire et aI.,
182 THE SAGE HANDBOOK OF ORGANIZATIONAL INSTITUTIONALISM

2004; Munir & PhiLlips, 2005), the role of Research on social movements has many
actors' identities in effecting their institu­ similarities to the work on institutional entre­
tional strategies (Fligstein, 1997; Greenwood preneurship, particularly in their shared
et aI., 2002; Hensmans, 2003), and the focus on the role of agents in effecting
processes through which practices move changes in institutional arrangements, and a
across space and time (Boxenbaum & tendency to examine this role through the
Battilana, 2005; Czarniawska & Joerges, deep analysis of individual cases of institu­
1996). Research on both institutional tional agency. What separates the two litera­
entrepreneurship and social movements is tures, however, is their understandings of the
reviewed in other chapters in this form and the roots of that agency
volume (see Chapters 7 and and 27, (Schneiberg & Lounsbury, Chapter 27 this
respectively), and so I briefly summarize the volume). Whereas institutional agency
broad contours of this work and then focuses significantly on the traits, strategies
focus on the role of power in institutional and positions of individual actors (Battilana,
agency. 2006; Maguire et aI., 2004), social
movements research highlights the role of
collective action motivated by structural
Studies of institutional agency - inequalities (Clemens, 1 993; McAdam,
1988). The strategies that each literature
institutional entrepreneurship
highlights differ in ways that reflect their
and social movements
emphasis on individual versus collective
The concept of institutional entrepreneurship action. While institutional entrepreneurship
(DiMaggio, 1988; Eisenstadt, 1980) describes research highlights strategies focused specif­
the process through which new institutions ically on institutional rules (Garud et a1.,
are created when 'organized actors with suf­ 200 I ; Greenwood & Suddaby, 2006;
ficient resources (institutional entrepreneurs) Lawrence, 1999; Maguire et aI., 2004),
see in them an opportunity to realize interests research on social movements focuses on
that they value highly' (DiMaggio, 1988: 14). strategies aimed at fostering and leveraging
Power in this stream of research is tied to the collective action, such as framing (Snow &
ability of actors to create new institutions, Benford, 1988; Snow, Rochford, Worden &
through the mobiLization of resources. This Benford, 1986) and resource mobilization
work has examined the processes and prac­ (Jenkins, 1983; McCarthy & Zald, 1977).
tices associated with the creation of practices What is common across studies of institu­
(Boxenbaum, 2006; Lawrence, 1999; Munir tional entrepreneurship and social move­
& Phillips, 2005), technologies (Aldrich & ments is a concern for how interested actors
Fiol, 1994; Hargadon & Douglas, 2001 ; work to affect the institutions and fields that
Leblebici, Salancik, Copay & King, 1991), provide the institutional context within
and forms of organizing (Greenwood, which they operate. More clearly than in the
Suddaby & Hinings, 2002; Suddaby & case of institutional control, the study of
Greenwood, 2005) that go against the institu­ institutional agency is the study of a set of
tional norms qr rules within which they are political processes and practices in which
embedded. Research on institutional power in many forms is necessarily and obvi­
entrepreneurship has shown that actors effect ously implicated.
institutional agency in a broad set of ways,
including technical and market leadership,
lobbying for regulatory change and discur­
Power and institutional agency
sive action (Fligstein, 1997; Garud, Jain &
Kumaraswamy, 2002; Hoffman, 1999; Most research and writing on institutional
Maguire et aI., 2004). agency is explicitly political in its accounts
POWER, INSTITUTIONS AND ORGANIZATIONS 183

of how actors create, transform and disrupt interests' , 'trying five things to get one',
institutions (Beckert, 1999; DiMaggio, 1988; 'convincing people one holds more cards
Hensmans, 2003). The dominant image of than one does', 'making others think they are
power in this work is as an 'episodic' phe­ in control', and 'networking to outliers' .
nomenon, constituted in relatively discrete, Fligstein (1997: 403) goes on to argue that
strategic acts of mobilization initiated by the use of these influence tactics will depend
self-interested actors (Clegg, 1 9 89). significantly on how 'organized' the fields
Research on institutional entrepreneurship are in which they operate. He argues that:
and social movements both describe actors
When fields are less organized, their tactics are to
mobilizing resources, engaging in institu­ bring together disparate groups in a large number
tional contests over meanings and practices, of ways. As a frame begins to cohere to organize
developing, supporting or attacking forms of the field, they act to propagate that frame and the

discourse and practice - all practices involv­ social order it implies. Once in place, skilled strate­
gic actors defend a status quo by deftly manipulat­
ing discrete, strategic acts of mobilization.
ing accepted meanings and making sure that the
Similar to institutional control, however, 'goods' are being delivered to those who domi­
research on institutional agency has nate the organizational field. Under situations of
maintained a relatively narrow focus with crisis, actors committed to the status quo will con­

respect to forms of power, in this case tinue to try to use dominant understandings to
structure action as long as they can. Skilled strate­
focusing primarily on influence.
gic actors in challenger groups will offer new
Influence is typically described as the abil­ cultural frames and rules to reorganize the field.
ity of one actor to persuade another actor to
do something they would not otherwise do Studies of institutional entrepreneurship
(Clegg, 1989; French & Raven, 1959; Lukes, (e.g., Garud et aI., 2002; Maguire et aI.,
1974). It potentially involves a wide range of 2004) have demonstrated the importance of
tactics, including moral suasion, negotiation, influence tactics similar to, or a subset of,
rational persuasion, ingratIatlOn, and those delineated by Fligstein ( 1 997).
exchange (Clegg, 1989; Lawrence et aI., Moreover, the issue of field development has
2001; Maslyn, Farmer & Fedor, 1996). The become an important theme in examining
literatures on institutional entrepreneurship different forms of institutional agency and
and social movements provide numerous the question of what kinds of actors will
examples of influence as a basis for institu­ engage in such action (Greenwood &
tional agency. Fligstein's (1997: 398) essay Suddaby, 2006; Lawrence & Phillips, 2004;
on the importance of social skills in institu­ Maguire et aI., 2004).
tional entrepreneurship, for example, The study of institutional agency has main­
positions influence as central to institutional tained a relatively narrow focus in terms of
entrepreneurship, which, as a form of 'skilled the forms of power it examines, particularly
social action' , 'revolves around finding and overlooking the use of force, which works by
maintaining a collective identity of a set of directly overcoming another actor's inten­
social groups and the effort to shape and tions or behavior (French & Raven, 1959;
meet the interests of those groups'. Fligstein Lukes, 1974). The legitimate use of physical
goes on to articulate a list of tactics available force is generally restricted by communities
to 'strategic actors', most of which are and societies to specific agencies, such as
examples of either influence or establishing prisons, psychiatric hospitals, the military and
conditions under which influence is possi­ poLice forces. Other organizations, however,
ble: 'agenda setting', 'framing action', also use what might be described as 'bureau­
'wheeling and annealing' , 'brokering', cratic force' on a regular basis: corporations
'asking for more, settling for less', 'main­ fire employees; bars forcibly remove disrup­
taining goallessness and selflessness', tive patrons; schools confiscate contraband
'maintaining ambiguity' , 'aggregating substances; universities expel poorly
184 THE SAGE HANDBOOK OF ORGANIZATIONAL INSTITUTIONALISM

performing students; and editors reject the on Seattle. The protestors were effectively
submissions of aspiring authors. organized into two main factions. The first,
The use of force, and especially of physi­ and largest group was the 'paraders', who
cal force, is perhaps the most under-exam­ were organized primarily by the AFL-CIO,
ined aspect of institutional politics in the and whose intention was to mount a large
organizational literature. Although explicit march to draw attention to their concerns.
physical force may be relatively rare in many The second group, the Direct Action
of the institutional settings we study, this Network (DAN), was an alliance of groups
may be more of a reflection of the con­ including the Rainforest Action Network, Art
strained empirical focus we have adopted in & Revolution, and the Ruckus Society,
organization studies than the relative impor­ whose aim was to 'shut down the WTO'. The
tance of force in creating. maintaining and main strategy of the DAN was to take over
disrupting institutions. If we consider institu­ key intersections, making it impossible for
tional change from an historical perspective, delegates to reach the convention centre
it is clear that force has been a critically where the WTO talks were to be held. Early
important means by which states and state in the morning on the first day of the talks,
institutions have been created, maintained groups of protesters lock[ed] themselves together
and disrupted (Mann, 1993), and not only in with bicycle locks or tubes, covering their linked
the past (Mann, 2003). In a broad array of arms to prevent police from removing them indi­
institutional arenas, including healthcare, vidually. By 8 a.m., most of the key intersections
had been seized by the protesters, now reinforced
education, and more obviously policing and
by their second wave.
the prison system, the use of force by the
state or state-sanctioned agencies maintains The next three days saw a range of force
many contemporary institutions. and influence tactics used by protestors and
The use of force as a basis for institutional law enforcement agencies. By 1 0 a.m. on the
agency is associated both with attempts to first morning, police were using tear gas, and
disrupt institutionalized practices and with then later rubber and wooden bullets, pepper
attempts to maintain institutions. Disrupting spray, and mass arrests to try to disperse the
institutions through force is most vividly protestors. For their part, protestors relied
associated with protests in which protestors primarily on non-violent, passive forms of
attempt to shut down some kind of institu­ resistance, using their numbers to overwhelm
tionalized activity by making it impossible police. From the protestors' perspective,
for it to proceed. Perhaps the most famous however, their key use of force was in terms
recent example of the use of force to both of their effect not on police agencies, but on
disrupt and maintain institutional arrange­ the WTO and its delegates: at I pm on the
ments was in the 'Battle of Seattle' that first day, the WTO cancelled its opening
occurred around the 1999 World Trade ceremonies, and ultimately cancelled the
Organization (WTO) meetings in Seattle, talks completely. The strategy of the DAN
Washington .' On November 30, 1999, protestors in this respect was to make it
Seattle was meant to host the WTO talks that impossible for the WTO to proceed, in par­
would involve, representatives from the ticular by controlling Seattle streets and thus
Western industriaJjzed countries, including a forcing WTO delegates to stay at their hotels
visit from then President Clinton, the Asian rather than proceed to the convention centre.
industrialized countries, and, for the first
time, developing countries in the South. In
response to these meetings, tens of thousands
Resisting institutional agency
of protestors, representing a diverse set of
interests including labour, the environment, Resistance to institutional agency involves
the arts, and anti-poverty groups, converged reaching compromises with institutional

7
POWER, INSTI TUTIONS AND ORGANIZATIONS 185

agents, avoiding their gaze or their abiEty to In the remainder of this section, I explore
punish non-compliance, or defying their the issue of resistance to institutional agency,
aims. Although its basic nature is similar to focusing first on institutional resistance to
resistance to institutional control, the flux influence and then on institutional resistance
and uncertainty that is tied to institutional to force. As with institutional resistance in
agency opens up more room for resistance, response to institutional control, the different
and more potential for creativity in effecting forms of power that might underpin
forms of resistance. Dirsmith, Heian and institutional agency engender different possi­
Covaleski (1997) provide a detailed descrip­ bilities for resistance, and different resistance
tion of resistance to institutional agency in strategies.
their study of forms of control in the Big Six
accounting firms. This study focused on the
atlempt by large, professional accounling
Resisting influence
firms to shift internal power relations by
importing 'a legitimated form of formal orga­ The potential for resistance to institutional
nizational practice, Management by objec­ agency based on influence stems signifi­
tives (MBO) . . . in the hope of legitimating the cantly from the uncertainty and complexity
actual application of control to the firm's pro­ of attempts to create or transfoml institu­
fessional cadre' (Dirsmith et aI., 1 997: 20). tional arrangements. Attempts to create,
Dirsmith et al. (\ 997: 20) argue that the use of maintain or disrupt institutions through influ­
MBO as a tool is important because it repre­ ence are fraught with unintended conse­
sents a 'familiar, abstract, objective, procedu­ quences. These stem from the often indirect
ralized, client-sanctioned form of control' and nature of institutional agency, as actors affect
thus challenges traditional, professional institutions by, for instance, working through
autonomy based on a discourse of 'business third parties such as the state or professional
focus' and 'meritocracy'. Institutional resist­ bodies (Orssatto, den Hond & Clegg, 2002;
ance, in this case, emerged from the profes­ Russo, 2001), or developing (or delegitimat­
sionals in the firms who recognized MBO as a ing) vocabularies of action and belief which
political tool, rather than a neutral technology. are only effective to the extent that they are
Interestingly, resistance did not involve direct picked up and adopted by others (Angus,
refusal, but rather an indirect subversion of the 1 993; Lawrence & Suddaby, 2006).
aims and effects of MBO through the use of Unintended consequences also result from
mentor relationships: the intersection of multiple organizational
fields and sets of institutional arrangements
mentors recognized MBO for the political as
opposed to instrumental practice it was, and trans­ (Phillips et aI., 2004).
formed it into a means for advocating for their Dirsmith et al.'s (1997) study of resislance
proteges, by enabling them to game the formal to the implementation of MBO in accounting
system, as in partnership proposal orchestration firms illustrates these dynamics. First, the
to display the 'right numbers'. (Dirsmith et aI.,
MBO system that senior management
1 997: 2 1 )
attempted to implement in the accounting
This study highlights the need for both firms provides a good example of a complex,
resources and skills in effecting institutional mulli-party system in which the sponsors of
resistance. The mentors who helped their the innovation are significantly dependent on
proteges game the MBO system had access a range of other parties if it is to be success­
to the information necessary to know when fully implemenled and institutionalized.
and how to manipulate the MBO system, and Such situations invite the possibility of
held senior enough positions in their resistance from others who perceive these
firms that their subversions would likely go new systems as not serving their interests. In
unpunished. this case, resistance came signjficantly from
186 THE SAGE HANDBOOK OF ORGANIZATIONAL INSTITUTIONALISM

professionals in the fIrm who saw the intro­ These attempts, however, can lead to resist­
duction of MBO as an opportunity to ance on the part of targeted actors, and result
advance their own interests and resist the in framing contests in which each party
aims of the system sponsors. The resistance attempts to convince the state agencies of the
evidenced in this case also hinged on the greater legitimacy of their own claims.
interaction of MBO with an existing institu­ A range of institutional resistance strategies
tion - mentoring - in the firms. The institu­ is also connected to the webs of organiza­
tionalized positions and practices associated tional fields and institutions within which
with mentoring provided both the motivation institutional agency occurs. These webs
and the means for actors to compromise the provide space for targeted actors to reposi­
newly implemented MBO system: the men­ tion themselves when institutional pressures
toring process provided a set of interests to change.
actors that were in conflict with the MBO
system, and became the tool through which Resisting force
professionals gamed the new system. I While institutional agency based on influ­
describe this as an example of institutional ence engenders resistance because of its
resistance, rather than institutional agency, attendant uncertainty and complexity, I argue
because it seems that the accountants who that the use of force as a basis for institu­
were gaming the system were not so much tional agency has its own distinctive effects
attempting to either create or disrupt an on institutional resistance. The nature of
organizational institution, as compromise institutional resistance to force as a basis for
and avoid its effects on themselves and those institutional agency stems from the reaction
who they supported through mentors hip that force can tend to engender in its targets.
programs. The use of force treats the targets of power as
More generally, the reliance of institu­ 'objects' in the sense that the exercise of
tional agency on third parties and its situation power is not dependent on the agency or
within overlapping fields and institutions potential agency of targets (Lawrence et aI.,
provides the foundation for a range of strate­ 200 1 ; J. Scott, 2001). Unlike influence, the
gies for institutional resistance. The prob­ use of force does not shape the will of the
lems of surveillance associated with reliance target, but rather achieves its ends despite
on third parties opens up space for avoidance that will. Such forms of power, I argue, tend
by institutional actors. Influence depends on to lead to greater resistance on the part
the ability of one actor to observe the degree of targets, because they 'entail a greater loss
of compliance of another (Pfeffer, 1 98 1 ; of autonomy, pose more serious threats to
Pfeffer & Salancik, 1978), and so working [actors'] identities, and may be perceived
through the state or other third-party to effect as less procedurally just' (Lawrence
institutional change or maintain a set of & Robinson, 2007). Moreover, unlike
institutional arrangements may necessitate systems of domination, which also treat tar­
developing some complex scheme for sur­ gets as objects, the episodic nature of force
veillance. The involvement of third parties means that it is easily associated with spe­
also invites the, possibility of co-optation cific agents, at whom the resistance will
where targeted actors are able to influence likely be directed. This is because targets of
the actions of the third-parties and thus force tend to aim their resistance at the per­
undermine institutional agency. Social move­ ceived source of the harms that they perceive
ment organizations, for instance, often themselves as suffering (Berkowitz, 1993;
attempt to transfonn institutional arrange­ O'Leary-Kelly, Griffin & Glew, 1996). The
ments by influencing the state, which might resistance that the use of force tends to
in tum enact new legislation or enforce exist­ engender may limit its potential as an effec­
ing laws and rules (Benford & Snow, 2000). tive tool for institutional agency, both
POWER, INSTITUTIONS AND ORGANIZATIONS 187

because targeted actors will attempt to that has fallen into relative disregard.
compromise, avoid or defy the aims associ­ Although the controlling effects of institu­
ated with its use, and, even when direct tions was the dominant concern in the early
resistance is difficult, they will tend to years of neo-institutional writing (DiMaggio
quickly revert to previous behaviors & Powell, 1983; Meyer & Rowan, 1977),
(Lawrence et a!., 200 I ). attention to control has shifted significantly
toward a focus on the limits of control that
emerge from the existence of competing
logics and overlapping organizational fields
STUDYING POWER AND (Rao, Monin & Durand, 2003; Thornton &
INSTITUTIONS Ocasio, 1999). This shift suggests to me a
certain complacency with respect to institu­
The framework I have described here sug­ tional scholars' understanding of institutional
gests that the institutional politics of an orga­ control - it is as if we understand how insti­
nizational field can be conceived of in terms tutions control organizational actors and so
of an interplay of these three concepts. In the have let go of that question to a significant
sections above, I have attempted to provide a degree. The work of scholars such as
set of ideas from the literatures on power Foucault and Winner (and many others) on
which could inform a more political analysis discipline, domination and other forms of
of institutions and organizations, focusing systemic power suggests otherwise; it sug­
particularly on the forms of systemic and gests that the problem of institutional control
episodic power that might underpin institu­ is far more complex than current institutional
tional control and institutional agency, and theories can address, and that many of the
on the dynamics of institutional resistance to important details of how institutional control
each of these forms of power. In this last occurs remain to be worked out. A starting
section of the chapter, I explore five research point for such work would be the develop­
issues that emerge from a consideration of ment of empirically grounded analyses of
institutional control, agency and resistance. how discipline and domination support insti­
The first three focus on making power tutions, how specific instances of those forms
expLicit in institutional analysis. incorporat­ of power work in different contexts, and the
ing resistance, and attending to overlooked overall limits of their effectiveness.
forms of power includin g domination and Making power more explicit in studies of
force. The last two issues focus on extending institutional agency would, I argue, also
the scope of research on institutional politics provide significant analytical benefits.
to include sets of actors that are currently Specifically, I suggest that attending more
mjssing. closely to power in institutional agency and
especially bringing in existing literatures on
influence and force could contribute signifi­
cantly to the development of generalizable,
1. Making power explicit
context spanning theory. Studies of institu­
The f,rst direction that I suggest emerges tional agency have tended to describe the
from the discussion above is to make power strategies of institutional agents with idio­
a more explicit element in institutional writ­ syncratic, study-specific sets of labels (e.g.,
ing and research. I believe this would have Garud et a!., 2002; Greenwood et a!., 2002;
immediate consequences for the study of Hensmans, 2003; Lawrence, 1999; Maguire
institutional control and agency. For the et aI., 2004), which make comparisons of the
study of institutional control, I believe that dynamics and effects of institutional agency
the explicit incorporation of power as a cen­ problematic. Incorporating the language of
tral concept could help re-energize an area influence and force could provide a foundation
188 THE SAGE HANDBOOK OF ORGANIZATIONAL INSTITUTIONALISM

for comparing and contrasting institutional understanding of what those socially


agency in a range of settings. constructed mechanisms might involve, with
a distinct focus on 'social' systems that rely
on nonnative and regulative mechanisms to
2. Broadening our conception of maintain compliance. I argue that our analy­
power: attending to domination sis of those socially constructed institutional
mechanisms needs to expand to include the
and force
built environment including mechanical and
The second issue that I suggest could provide technological systems. Such systems,
a significant direction for research on institu­ whether built from concrete or silicon, are
tional politics is the broadening of traditional often a critical element in the institutionaliza­
conceptions of power that have been relied tion of social practice. Moreover, T argue that
upon in the study of institutional control and episodes of force are at least as important in
agency. Research to date has focused almost understanding institutional creation and
exclusively on forms of power that work by transformation as the more subtle influence
affecting the process through which actors processes which have dominated research on
perceive and react to the costs and benefits of institutional entrepreneurship.
various courses of action, by framing those Fully incorporating domination and force
costs and benefits, by affecting how those into our research on institutions and organi­
calculations are carried out, or by shifting the zations may require an expansion of both our
impacts of various actions such that, for conceptual frameworks and our research
instance, noncompliance with institutional­ methods. Where unwanted physical force has
ized practices carries with it some significant been examined in organization studies, for
cognitive, social or economic costs. Largely instance, it has largely been understood as
missing from this analysis are systems of deviant violence (O'Leary-Kelly et aI.,
domination and episodes of force that 1996). While a deviance perspective high­
directly overcome the intentions of actors lights acts of violence in organizations that
rather than trying to affect those intentions. are clearly important and problematic, it also
The lack of attention to domination and overlooks a range of phenomena that are core
force might arguably be connected to a view to understanding force as a foundation for
of institutions as primarily cognitive or dis­ institutions (Arendt, 1970; Harries-Jenkins &
cursive phenomena (Lawrence & Phillips, van Doorn, 1976; Hearn, 1994), including
2004; Phillips et aI., 2004), which might 'violent' tactics such as forced injection of
suggest that social practices held in place by medication or physical restraints in a medical
physical or technological systems are not facility, incarceration and capital punishment
'real institutions' (see Phillips and Malhotra, in the penal system, corporal punishment in
Chapter 29 in this volume, for a cogent pres­ the school system, and acts of war by nations
entation of this perspective). Such an argu­ in conflict. Moreover, attending to domina­
ment, however, overlooks the distinctions tion and force as bases of institutional control
between institutions, the mechanisms which and agency may also be facilitated by several
underpin those i'1stitutions, and the streams methodological shifts. Documenting the role
of action which create them. Phillips et al. of these forms of power may depend on shift­
(2004: 638) argue that institutions are best ing away from actors' own accounts of how
understood as 'social constructions institutions are supported or were created,
constructed through discourse' that are asso­ since domination and force may be
ciated with ' self-regulating socially understood by those involved as less socially
constructed mechanisms that enforce their desirable than other forms of power.
application'. Thus far institutional research Understanding the institutional role of domi­
has maintained a relatively restricted nation may also require detailed analyses and

=
POWER, INSTI TUTIONS AND ORGANIZATIONS 189

presentation of the physical and technologi­ the ways in which other individuals and
cal environment in ways that would be organizations push back or deflect the
unusual for an institutional study. Rather impacts of those strategies. That an institu­
than rely exclusively on interview tion does not completely control all of the
quotations, for instance, the presentation of actors it touches does not make it less institu­
data might include diagrams of physical lay­ tional. Attending to resistance brings in the
outs, representations of information systems, multiplicity of institutions and institutional
and summaries of actuarial categories. logics that operate in any field. Regulative
frameworks often overlap in their jurisdic­
tions and conflict in their prescriptions.
Moral orders overlap and contradict one
3, Getting real: incorporating
another, often providing room for actors
institutional resistance
to 'choose' the moral communities within
A second issue for future research on power which they will operate. Even taken­
and institutions concerns the role of resist­ for-granted beliefs are not usually taken
ance in our theories and descriptions of for granted by everyone, since multiple,
empirical situations. I have argued that resist­ competing sources of meaning usually co­
ance is a relatively neglected phenomenon in exist in fields.
institutional studies of organization. Studies Incorporating resistance could, therefore,
of institutional control have tended to focus be part of an important next step in the evo­
on the homogeneity of organizational lution of institutional studies of organization.
responses to institutional pressures, and the One thread in the evolution of institutional
consequent tendency for isomorphism in theory, at least since Meyer and Rowan's
organizational fields. Studies of institutional (1977) classic statement, has been an
agency have highlighted the success of indi­ increasing attention to the complexity of
viduals and organizations in their attempts to institutional phenomena Cw. R. Scott, 2001).
transform institutional arrangements. In nei­ Taking resistance into account could advance
ther of these traditions has sufficient atten­ this process significantly, and promote stud­
tion been paid to those actors who are able ies that incorporate the wide variety of
somehow to compromise, avoid or defy sys­ actors' responses to institutions, as well as the
tems of institutional control or episodes of conditions that make this variety possible -
interested agency. It seems to me that both the competing logics, overlapping fields, and
deficiencies may result from a perceived intermediated institutional pressures which
need on the part of institutional scholars to provide the opportunity for actors to compro­
demonstrate that the institutional phenomena mise, avoid and defy institutional control and
they are examining are 'real' - that institu­ institutional agency.
tions do control actors' beliefs and behaviors,
or that agents really are capable of creating
or transfonning institutions. Highlighting the 4. Where are the janitors and
limits of institutional control and agency may mechanics in institutional theory?
have been understood as potentially weaken­
Attending to the institutional work
ing those arguments.
of maintaining institutions
In contrast, I argue that the time has come
for institutional scholars to adopt a more bal­ A third issue for future research involves a
anced approach to their descriptions of insti­ set of actors who are largely missing from
tutional phenomena, demonstrating both studies of institutional control. Perhaps the
institutional control and the ability of actors most distinctive and fundamental element of
to escape that control, and documenting an institutional approach to understanding
strategies for institutional agency as well as organizations and organizational life is an
190 THE SAGE HANDBOOK OF ORGANIZATIONAL INSTITUTIONALISM

understanding of behavior and belief as con­ unrealistic account of its politics.


ditioned by enduring structures, practices, Descriptions of institutional control without
rules, beliefs and norms. Institutionalized a recognition of the institutional work of
social elements are largely understood as maintaining institutions suggest an overly
robust, enduring phenomena which provide stable and deterministic image of organiza­
the context for action - the background tional fields - systems of institutional control
against which local politics. negotiations. would appear to effect stable patterns of
and choice occur. What is missing from this behavior and belief unless they were chal­
image is a recognition of the work done by lenged either by institutional entrepreneurs
actors in order to maintain institutions as or by competing institutions. Incorporating
such (Lawrence & Suddaby, 2006). Zucker the institutional work of maintaining institu­
(1988) argues that a key issue in understand­ tions points to the inherent instability of
ing institutions is that even in highly institu­ institutional control mechanisms: systems
tionalized arenas, entropy is a natural of discipline and domination have the ability
tendency that needs to be overcome. W. R. to significantly control the behavior and
Scot! (2001: 110) argues that 'most institu­ beliefs of actors, but only to the extent that
tional scholars accord little attention to the they are maintained over time. The second
issue of institutional persistence'. The per­ problem of overlooking the institutional
spective taken by these authors suggests that work of maintaining institutions is that it
even though systemic power may underpin excludes from institutional analyses the insti­
institutions, it does not do so without the tutional roles of the non-elite actors who do
ongoing aid of a variety of interested actors . not occupy positions from which they might
This is not to revert to a rational actor model create or challenge institutions, but whose
of institutional control, where elites design work is essential to maintaining institutional
and manage social institutions. Instead, I think order. Lawrence and Suddaby (2006) suggest
it points to the importance of bringing into six categories of institutional work aimed at
institutional analysis the legions of non-elite maintaining institutions: enabLing work that
actors whose work, and sometimes purpose, it involves the creating of supportive rules;
is to maintain social and organizational policing so that compliance is ensured; deter­
institutions - the institutional janitors and ring through the establishment of coercive
mechanics who deal with the mess and break­ barriers; valorizing and demonizing; creating
downs of institutional mechanisms that occur and sustaining institutional myths; and
as an everyday occurrence. embedding the normative foundations of an
This omission is hinted at by recent work institution into actors' routine practices.
on competing institutional logics and institu­ These practices depend on the active involve­
tions as mediating political factors (Thornton ment of non-elite actors who do much more
& Ocasio, 1999; Bartley & Schneiberg, than simply enact institutional control
2002) that suggests our traditional image of mechanisms - they creatively and reflexively
institutional control may be overly optimistic work to support institutions and the
with respect to its ability to endure without mechanisms that underpin them.
significant work ,on the part of institutional
actors (Lawrence & Suddaby, 2006; Scott,
200 I ) - who these actors are and what they 5. Institutional side effects: where
do, however, is currently not examined in the
are the homeless in our studies?
institutional literature. This issue is critical
for understanding the connection between The final issue I suggest as a future research
power and institutions in two ways. First, direction again concerns a second set of actors
an understanding of institutional control that who are missing in traditional studies of insti­
is missing this perspective provides an tutions and organizations. All institutions

m
POWER, INSTITUTIONS AND ORGANIZATIONS 191

affect the distribution of power, resources benefited from the lessons learned in the
and risk in the organizational fields they HIV/AIDS arena, and from the templates for
structure (Bourdieu, 1993; Clegg, 1989; action and collaboration that the HIV/AIDS
Douglas & Wildavsky, 1983). This is a cen­ community forged in their struggles for rapid
tral tenet of this chapter, and is consistent access to new treatments and alternative
with much of the research on institutional experimental designs. Others, however, seem
entrepreneurship and social movements that to have fared less well in this institutional
has informed the study of institutional battle. People living with HIV/AIDS in the
agency. Studies of institutional control have developing world, for instance, continue to
also moved toward recognizing the power suffer without the political resources to effect
effects of competing logics and institutional institutional change that the community
change (Amenta & Halfmann, 2000, 199 1 ; had access to in the North. Moreover,
Bartley & Schneiberg, 2002; Stryker, 2002; research and treatment dollars are a scarce
Thornton & Ocasio, 1999). What none of resource which shifted significantly toward
these studies account for in any detail, how­ work on mv/AIDS potentially incurring sig­
ever, are the 'side effects' of institutions - the nificant costs to advancement in other
impacts of institutionalized practices and disease areas.
structures on the myriad actors who are nei­ Attending to the 'homeless' in institu­
ther party to their creation nor are contem­ tional research would require a much
plated in their design. While it is clear, for widened lens in our research designs and
instance, that the institutions that emerge out data collection and analysis strategies, and
of occupational contests (e.g., between could be facilitated by drawing across
medical doctors and midwives) have a direct boundaries on work focused on issues of
impact on the practitioners of those gender, race, age, and class. Research
occupations, there are a host of other actors, designs that would be sensitive to the effects
such as patients and their families, other of institutions on marginalized actors would
medical practitioners, nurses, public health need to ask broader questions than how did
officers, and health policy makers who are particular institutions emerge and how do
also affected but whose interests are less they control specific groups; instead, they
well-attended to institutional research. would need to seek out the consequences of
Similarly, research on the work of HIV/AIDS institutions more broadly in a society,
activists and advocates has documented the following the traces of institutional impact
significant impacts on the power of doctors, outwards, as well as 'inverting' the process
pharmaceutical companies and mv/AIDS by taking on perspectives well outside of the
community groups (Maguire et aI., 2004). assumed fields of influence to try to see the
Missing in this analysis, however, is the institutions from the margins. Data collection
impact on HIV+ individuals who were and analysis in such a process would need to
largely left out of this process, such as be flexible enough to capture unexpected
intravenous drug users, as welJ as its impact sets of findings and follow them through to
on other individuals living with other their natural conclusions, a process that
diseases. This example points to the hetero­ might be difficult in tightly designed
geneous nature of institutional side-effects. qualitative or quantitative studies. Attending
Although intravenous drug users were to and understanding the side-effects of
largely sidelined in the institutional contests institutions might demand a long and deep
around HIV/AIDS treatments, they later engagement in a field, not only observing a
gained significant discursive resources in population of organizations, but also
their attempts to construct drug addiction as connecting with the individuals, groups
health, rather than a criminal, issue. and communities affected by those
Similarly, members of other disease groups organizations.
192 THE SAGE HANDBOOK OF ORGANIZATIONAL INSTITUTIONALISM

CONCLUSION useful tool for helping to re-integrate rela­


tively isolated streams of institutional
In this chapter, I explored the intersection of research.
power, institutions and organizations. I have At this point in the history of institutional
argued that this can usefully be done by artic­ theory, we are seeing the development of
ulating the contours of institutional politics - increasingly isolated streams of inquiry.
the interplay of institutional control, agency Studies of institutional control have evolved
and resistance in organizational fields. toward more sophisticated, quantitative meth­
Institutional control represents the impact of ods drawing significantly on ecological
institutions on the behaviors and beliefs of analytical techniques. In contrast, paradig­
actors. Institutional agency involves the work matic studies of institutional agency tend to
of actors to create, transform, maintain and be longitudinal, qualitative case studies.
disrupt institutions. Institutional resistance Institutional resistance has tended to be
describes the work of actors to compromise, examined primarily as a side issue, with little
avoid or defy systems of institutional control systematic theoretical attention or method­
and episodes of institutional agency. ological development, at least within the
Together, these describe the forms of power mainstream of institutional theory. Along
in play in organizational fields; their interac­ with these differences in focus and method
tion significantly determines the evolution of has come a fragmenting of the community of
institutions, networks and subject positions scholars engaged in institutional work.
that structure the experiences and opportuni­ Although this may be a 'natural' tum in the
ties of actors. evolution of a scholarly area, it also presents
There are, of course, other ways in which problems in terms of the development of
the dynamics of power in organizational institutional research which might address
fields could be described and analyzed. As I complex social problems that require under­
mentioned in the introduction, a great deal of standings of control and agency, as well as
work has been done connecting institutions resistance. Bringing power into institutional
and power in feminist, critical, post-struc­ analyses might provide the potential for a
turalist and post-colonial traditions. Each of more integrated, coherent approach to under­
these approaches provides a distinctive, valu­ standing the institutional dynamics of organi­
able language for understanding the interplay zational fields. More specifically, examining
of power and institutions. In this chapter, an organizational field in terms of the three
I have attempted to develop a way of looking dimensions of institutional politics - control,
at this relationship that fits more closely with agency and resistance - could illuminate a
traditional concerns of institutional scholars, richer and more complex set of institutional
but, in so doing, have obviously replicated dynamics than has tended to be the case in
many of the existing boundaries and blinders traditional institutional studies, which focus
of institutional research. The framework on only one of those elements. Giving
developed here, however, need not be limited equal weight to institutional control, agency
to addressing narrowly defined institutional and resistance will help to show both the
concerns. Understanding institutional interplay of these dimensions, and the limits
control, agency '3.nd resistance could provide of each.
a useful foundation for examining issues of
inequality, discrimination or oppression in
organizational fields. This limitation
notwithstanding, the framework developed in NOTES
this chapter has potentially important
implications for institutional studies of 1 A relational understanding of power is in part
organization. In particular, it could provide a an attempt to avoid the distraction of a physical


POWER, INSTITUTIONS AND ORGANIZATIONS 193

metaphor for social power, as established by French Administrative Science Quarterly, 3 8 :


and Raven's ( 1 959) distinction between power 408-437.
(capacity) and influence (the use of that capacity). Baron, J. N., Dobbin, F. R . , & Jennings, P. D .
This distinction provides a problematic foundation for
1 986. War a n d peace: The evolution of
discussions of power and institutions, since discus­
modern personnel administration in U.S.
sions of power easily become conflated with
industry. American Journal of Sociology, 92:
resources or other sources of power, and the forms
of power become narrowed to those which occur
350-383.
through influence. Bartley, 1, & Schneiberg, M. 2002. Rationality
2 Although the concept of domination has a long and institutional contingency: The varying
and varied history in the social sciences, and has politics of economic regulation in the fire
been used in a wide variety of ways (Arendt, 1 958; insurance industry. Sociological Perspectives,
Habermas, 1972; Marx, 1 906), I use it here to 45(1) 47-79.
describe a general category of forms of power. While Battilana, J. 2006. Agency and institutions: The
the term has been used in reference to 'false con­
enabling role of individuals' social position.
sciousness' (Jermier, 1985; Marx, 1 906), 'manipula­
Organization, 1 3 (5): 653-676.
tion' (Clegg, 1975; Lukes, 1 974), the overwhelming
Beckert, J. 1 999. Agency, entrepreneurs, and
use of power, I use it simply to describe forms of
power that support institutional control through sys­
institutional change: The role of strategic
tems that restrict the range of options available to choice a n d institutionalized practices i n
actors (Lawrence et ai., 2001). organizations. Organization Studies, 20(5):
3 Data for this example taken from de Armond 777-799.
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the Seattle Post-Intelligencer (http ://seattlep-i. overview and assessment. Annual Review of
nwsource.comlwto
Sociology, 26: 6 1 1 -638.
Berkowitz, L. (1 993). Aggression: Its causes,
consequences, a n d control. New York:
M cGraw H i l I .
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