OBJECTIVE

A responsible position in the Information Technology field

QUALIFICATIONS
Honest, straightforward, trusted, and respected by clients and fellow employees.
Equally effective working in self-managed projects and as a member of a team.
Results/Goal oriented professional. Outstanding in both analytical and present
ation communication skills. I am sharp, innovative, and a quick learner with pr
oven ability to adapt quickly to a challenge and/or change. Master at trouble-s
hooting and problem solving. Well known by customers, peers, and students as a
person that can find a solution. I donat claim to aknowa everything in Informati
on Technology, but I do know ahow toa get the information to resolve issues. Le
tter of Recommendation from US ARMY. Certificate of Commendation from USMC.
TECHNICAL SKILLS
Dell Services - DCSE Client Soft Skills Certification, Microsoft Certified Profe
ssional (MCP), Certified NetWare Engineer (CNE), Cisco Certified Network Associa
te (CCNA), Citrix Metaframe Administrator, WatchGuard Engineer. Good working kno
wledge of how companies operate and how Information Technology "fits" in an orga
nization. Network Engineer/Administrator servicing accounts in the States of AL,
FL, NE, TN, MI, and GA. Extensive training and knowledge in major aspects of
Server and PC software to include but not limited to Microsoft Windows 95/98/XP
/VISTA/NT/2000/2003/2008/7, VMware, UNIX, Novell 3.12-6.1, and Linux Red Hat. W
ell versed in working in Microsoft Active Directory, SMS, DNS, DHCP, WINS, HIS,
SQL, IIS, and VLAN. Extensive training and knowledge in LAN/WAN Network connect
ivity using Cisco IOS 11,2-12.3, Linix kernel OS and network hardware including
Cisco, HP, 3Com, Linksys, Bay Networks. Fluient in working on IBM, Dell, HP, an
d Compaq Intel based Servers and PCas. Technical support of computer hardware a
nd software to businesses. Managed my own computer consulting firm while obtain
ing a BS degree in Management. Developed, implemented, and managed a software t
raining program. Planned successful strategies to target and develop network sol
utions to new accounts. Trained company network engineers on how to evaluate, r
ecommend, and install vertical market network products.
WORK HISTORY
Sept 2009 to
June 2010 Radical Support, Technical Account Manager (Network Engineer), Birming
ham, AL: Help Desk Support, Remote Support, and Onsite Support of Radical Suppo
rt clients (126) in the Roswell, GA and Birmingham, AL area. Responsible for the
entire Network Infrastructure of an insurance firm consisting of 60 users. Inc
luding Microsoft Windows SBS 2003 (Active Driectory, SQL, Exchange, SFTP, and IS
A. Responsible for deployment of workstations and severs. Also assessed client
network infrastructure plans to define opportunities for improvement. Implement
ed best practices and infrastructure improvements resulting in risk mitigation,
revenue retention and generation. Designed, supported and led implementation of
enterprise business solutions for diverse client base. Responsible for complete
lifecycle management (both strategic and tactical, daily technical management)
of Radical Support clients (over 1,000 seats), resulting in revenue retention an
d growth. Technical lead and project manager for all phases of client engagemen
ts including migrations, upgrades, office relocations, and server refresh projec
ts. Performed technical Site Reviews and Statements of Work. Proficient in roo
t cause analysis on network infrastructure.

Oct 2008 to
June 2009 Enterprise Technologies, Network Engineer, Montgomery, AL: Contract E
mployee for Alabama Department of Transportation. Network Services: Responsible
for the management of Security and Application services at Alabama Department o
f Transportation (Network Operations/Computer Services). Including the complete
understanding of said services (i.e. Application, Server, SAN redundancy includ
ing Tape Backups; Microsoft Updates to Servers and Workstations, Licensing/Maint
enance renewals for Software and Hardware; and troubleshooting the software and
hardware of Network Operations networked environment). Responsible for generati
ng reports, analyzing the report, and then summarizing what is on the report and
give to management to review. The following is a list of responsibilities divi
ded by Network Security and Network Applications.
Security Responsibilities: Juniper Firewall Services, Nokia Firewall Appliances,
GPRS (Global Positioning Rover System), RAS (Remote Access Services), VMware (V
irtual Server software), MacAfee Secure Content Management Server, MacAfee EPoli
cy Orchestrator and all repositories, MacAfee Active Virus Defense, IAS (Interne
t Authentication Services), Active Directory Network Support, INet -Internet us
er security, Policy and Procedures, MacAfee IntruShield Intrusion Prevention, iP
rism (Web Page Content Filtering Services), BlueCoat WAN Accelerator and Proxy,
Cisco Routers and Switches including Cisco VPN 3002 Switches. Use of Fluke Repo
rter Analyzer software to troubleshoot network issues.
Application Responsibilities: Microsoft Windows 95/98/XP/VISTA PCas - NT/2000/2
003/2008 Servers, Novell Netware, Active Directory, Exchange 2007 (Email), FTP S
ervices, Domain Name Services (DNS - Internal and External) and ARIN (American R
egistry for Internet Numbers) Registration, WINS Services, World Wide Web Servic
es Support Intranet Support, VMware, Cisco IronPort (e-mail content filtering),
Citrix Metaframe, ISA (Internet Security and Acceleration Services), SMS (System
s Management Server), Secure Perfect (ID Cards System), Administration /support
of ProLaw (20 users) and SiteManager (1000 users) Server and Services, WebScour
Application Support, Abimsweb, ProjectWise (Document Management), Jatheon (e-mai
l archiving).
Dec 2007 to
Oct 2008 Peak Systems, Inc. Network Engineer - Contractor, New York, NY: Dell
Services Next Day Support of Hardware upgrades of 155 Dell XPS Workstations and
Laptops at the Schering Plough Cleveland Plant. Responsible for Helpdesk suppor
t of users calling in with issues/problems with new workstation. Troubleshootin
g over the phone and aat deska to include password resets, printer, software, ma
pped drives, and e-mail issues. Updated and replaced over 40 AVON Regional & D
istrict Managers Dell D510 Laptops with Dell D630 Laptops in the Tennessee, Alab
ama, Missisippi, and Georga area. Resposible for remote upgrade, installation,
and installing Cisco VPN to AVON Corporate with no loss of Client data. Updated
and replaced image software for Business Center computers located at Steven D. B
ell properties. Image was based on the Dell Optiplex GX330 model computer. Ins
tallation of SonicWall Router and remote VPN to Corporate office. Dell DCSE Cli
ent Soft Skills Certified
May 2003 to
Oct 2008 Network Integrator, Inc.: Information Technologist (Network Engineer/A
dministrator), Chattanooga, TN: Worked with Clients in the Chattanooga area as
a network engineer and/or administrator. Responsible for the upgrade, installat
ion and/or maintenance of computer hardware and software in a clientas LAN/WAN i
nfrastructure. Extensive work with Cisco routers and switches, 3Com, HP, and B
ay Networks. Proficient using Network Solutions (Sniffer Portable) to diagnose
issues in clientas environment. Experience with the following operating systems
: Microsoft Windows Server/SBS 2000 - 2003, Windows 3.1-98, Windows Professional
2000-XP, and Windows Vista, Cisco IOS, Unix, Linux, Novell Netware 2.12 to 6.1.
Familiar with Intel, Wyse Winterm, Power PC, AS/400, and Risc 6000 based hardwa
re. Responsible for between 10 to 500 node networks. Excellent troubleshooting
skills when working with PCas, LANs, WANs, and PC Performance issues.
Apr 2001
to
May 2003 EMJ Corporation: MIS Director, Chattanooga, TN: Responsible for the m
aintenance, installation and upgrade of EMJas Local and Wide Area Network in Cha
ttanooga, TN, Boston, MA, and Dallas, TX locations. Responsible for maintaining
the network of 125 users and a budget of $250,000/year. Worked with Cisco Rout
ers and Switches using 56k Dialup, ISDN, DSL, VoIP, Cable, and T1 lines. Design
ed, installed and implemented a Citrix Metaframe solution involving 4 Servers an
d 100 Citrix licenses. Implimentation of remote access from Construction sites t
hrough Internet using Citrix and Wyse Winterms. Experience with the following n
etwork operating systems: Novell (Netware 6.1, Groupwise, Directory Services),
Microsoft Windows Advanced Server 2000, Citrix Metaframe, Windows 3.1-3.11-95-98
-2000-XP, UNIX, and Cisco IOS. Hardware included RISC 6000, Intel Based Servers
, Wyse Winterms, Cisco Routers and Switches, Watchguard Firewall, APC UPS Backup
s. Used Network Solutions (Sniffer Portable) to diagnose issues in EMJas Networ
k environment.
Apr 1997
to
Apr 2001 BMC Solutions, Inc.: Senior Network Engineer, CNE, MCP, CCNA; Chattanoo
ga, TN: Responsible for the maintenance, installation and upgrade of intra & int
ernet work LAN/WANas in the East Tennessee/North Georgia Area. Responsible for
maintaining networks for clients from 5 to 1250 user LAN/WANas. Extensive work
with Cisco Routers and Switches. Troubleshooting network issues and resolving t
hem quickly. Experience with the following network operating systems: Novell 3.1
x, 4.1x, Microsoft NT 3.51-4.0, Lantastic 4.3-7.0, Windows 3.1-3.11-95, OS/2, UN
IX, Cisco IOS, AppleShare, Wang VS, AS/400, and RISC 6000.
1977
to
1979 United States Marine Corps: Communications Center Man; USA: Responsible for
the distribution of reports through teletype to other bases. Received Certific
ate of Commendation from USMC. Received Letter of Recommendation from US ARMY.
EDUCATION
1991 UNIVERSITY OF SOUTH FLORIDA: Bachelor of Science in Management, Tampa FL
1981 ST. PETERSBURG JUNIOR COLLEGE: Associate of Arts, St. Petersburg FL

REFERENCES
Name: Mike Goins
Address: Montgomery, AL
Phone: 334-239-6104
Email Id: goinsm@dot.state.al.us
Designation: IT Specialist
Organization: Alabama Department of Transportation
Name: Laura Smith
Address: Montgomery, AL
Phone: 334-260-5232
Email Id: smithla@dot.state.al.us
Designation: Senior QA Analyst
Organization: Enterprise Technologies, LLC
Name: John Mamon
Address: Roswell, GA
Phone: 770-542-0000
Email Id: jmamon@radicalsupport.com
Designation: Employer
Organization: Radical Support