Académique Documents
Professionnel Documents
Culture Documents
ROLNICK
22 Bayberry Drive * Somerset, New Jersey 08873
732-649-1061 * br93f046@westpost.net
CUSTOMER SERVICE
Visionary sales professional with extensive pricing, and customer service experi
ence, and a proven ability to:
* Build and nurture client relationships.
* Coordinate responses from Finance, Legal, Accounting and Controllership to ens
ure data accuracy in the issuance of bids and quotes.
* Prepare individual pricing documents for clients as requested by company sales
representatives.
* Create and maintain hard/electronic copies of customer information files, and
perform regular updates to the internal database.
PROFESSIONAL EXPERIENCE
GE Healthcare Bio-Sciences Corporation, Piscataway, New Jersey * 2001-2010
Global life sciences company, manufacturer and leading provider of chemicals and
machinery used in medical research, and by medical schools and major pharmaceut
ical companies. 30K employees worldwide.
Pricing Specialist: Prepared discount pricing agreements and bid proposals for s
ales representatives. Worked on various projects to test new procedures to be us
ed within the department. Acted as back-up for the product specialists. Generate
d and oversaw database customer information files and updates, specifically cust
omer preferences. Responsible for the upkeep of the company profile. Participate
d in various pricing projects as needed. Liaised with Financial, Accounting, Con
trollership and Legal departments ensuring data accuracy.
History of internal promotion. Hired originally as temporary employee in the cus
tomer service department. Placed customer orders received via phone/fax/web. Hir
ed permanently after 4 months (average time frame is 6 months or more). During 7
year term advanced to senior CSR and assisted product specialists, then applied
for and was promoted to a position in the pricing department.
* Regularly attained a higher number of quotes than the other specialists, issui
ng upwards of 4-500 per month.
COMPUTER SKILLS
Microsoft Word * Excel * Outlook * Lotus Notes * JE Edwards One World * Siebel