Regina Byrd

2132 Millgate Lane, Buford, GA 30093

Cell/404-207-8358 Home/770-235-5084
Email: reginabyrd@att.net

PROFESSIONAL PROFILE
Strong leader/Sales Manager with over 10 years combined Sales and Customer Serv
ice experience
Personable team-player with interpersonal skills and demonstrated ability to ha
ndle customer questions and sales objections
Customer focused communicator with proven ability to understand and convey prod
uct information, develop rapport, build strong relationships with customers
Proven professional who is adept at working independently with minimal supervis
ion, as well as contributing and collaborating as a team member
CORE COMPETENCIES
Customer Service-works to exceed client/customer expectations
Listening- receives, interprets and responds to verbal messages
Speaking-organizes ideas and demonstrates strong verbal communication technique
s
Writing-communicates thoughts, ideas, and information in writing that is thorou
gh and well thought out
Problem Solving V recognizes problems and devises/implements a solution in a pr
ofessional manner
Self Management Vacts responsibly and choose ethical course of action

PROFESSIONAL EXPERIENCE
NCI, Duluth, GA
Sales Representative
June 2010 V present
Developed new prospects to grow new business market
Maintained relationships with existing and potential clients
Build relationships through customer service calls and creative referral progr
am
Manage, service and supported existing clients while generating additional new
business
Made an average of 70 cold calls per day

B B Taxes, Norcross, GA
Sales Representative
April 2009 V May 2010
Developed new sales leads to grow existing market
Maintained relationships and favorable contacts with current and potential cli
ents
Build relationships by performing sales calls, customer service call and site
visits
Manage, service and support existing clients while generating additional new b
usiness
Naturopathica, East Hampton, NY
Account Executive, SE
August 2006 V April 2009
Generated new business via cold calling, tradeshows, social networking and wri
tten detail proposals
Qualified, followed up and tracked sales leads using a CRM system
Facilitated weekly and monthly on-site product presentation, merchandising, an
d retail trainings
Worked closely with internal and external marketing departments to maximize th
e success of promotional strategies, events, and incentives geared toward drivin
g sales
Provided a monthly action plan; progress report against goals to executive tea
m
Worked closely with corporate brand hotels and their sales management team to
increase spa occupancy
Analyzed sales numbers to identify trends in clients business and utilizing th
is data to grow sales and profits

Jurlique USA, New York, NY

Sept 2003 V June 2006
Business Development Manager, North America
Managed sales time and resources, made daily sales calls, and delivered sales p
resentations to existing and potential customers
Prospect within defined accounts to upgrade current solutions and uncover new o
pportunities
Used various lead generation tools ( website, word of mouth, trade shows, marke
t research, cold calling) to create a database for prospects
Reported weekly sales and business development results to senior management; ma
de adjustments to ensure forecast attainment
Developed sales strategies/techniques/tactics based on market environment, cust
omer feedback and prioritized accounts to comply with corporate sales plan

Sage Software, Duluth, GA

Inside Sales Consultant
Oct 1999 V May 2003
Qualified leads, performed cross selling, up selling and associated selling op
tions to customers
Worked with existing customers to renew their tax and technical support subscr
iptions, and expanded business in those accounts
Provided assistance, training and guidance to new staff in a high volume call
center
Utilized various software applications to optimize efficiency and performance
Researched billing, shipping issues, resolved customer challenges and updated
customer data records as required
2000, 2001, 2002 and 2003 Top Salesperson Recipient
Participated in all inbound sales campaigns as defined by the marketing team

EDUCATION and PROFESSIONAL DEVELOPMENT

Business Administration-Marketing
Georgia Perimeter College, Dunwoody, GA
Business Administration-Marketing
Georgia Gwinnett College, Lawrenceville, GA
Make A Wish Alabama & GA Regional Volunteer
Ritz Carlton Corporate Training