Objective

To obtain an IT Support / Project / Helpdesk / Desktop Support for contract and/

or permanent position
Target Job
Desired Job Type:
Employee, Contract
Desired Status:
Full-Time
Target Locations
Relocate:
Yes
US-CA-San Francisco
US-CA-San Jose
US-CA-Los Angeles
US-CA-Pasadena
US-CA-Oakland
US-CA-Long Beach
US-CA-Riverside
US-CA-Irvine
Work Status
US Citizen
Professional experience
11/2008 - 11/2009
Kaiser Permanente
Pasadena, CA
LAN/Desktop Support
* Install, configure and troubleshoot hardware, and operating systems (windows
2000, windows XP Professional)
* Technical support, phone support for all sites
* Install, configure, and troubleshoot on all software
* Support a Microsoft based network running NT/2000, Exchange and IBM Lotus Not
es 6.5 and 8.1. HP Desktops, HP Laptop, and Mobile Devices (Blackberry, Windows
Mobile) to connect to blackberry servers. Monitor daily activity.
* Assisted with purchase orders for hardware procurement & other administrative
duties. Install and maintain network hardware and software. Troubleshoot networ
k usage and computer peripherals. Install new users. Install new applications. P
erform system backups and data recovery and administrating active directory (AD)
* Resolve network communication problems independently. Assisted with PCs and L
exmark Printers (local and network) installation, maintenance, E-mail administra
tion, disk capacity monitoring and network security.
3/2007 - 11/2008
Precise Fit
El Segundo, CA
Desktop Support Technician
* Onsite support for Boeing Company's end users
* Install, configure and troubleshoot hardware, and operating systems (windows
2000, windows XP Professional)
* Rollout projects: installed, assisted end user with new Dell system.
* Technical support, phone support to end user after rollout projects:
* Install, configure, and troubleshoot on all software, Dell PC, Dell workstati
ons, Dell Laptops, Blackberry
* Troubleshoot network usage and computer peripherals. Install new users. Insta
ll new applications. Perform system backups and data recovery. Resolve network c
ommunication problems independently. Assist with PC installation, maintenance, d
isk capacity monitoring and network security.
6/2002 - 12/2006
Computer Software Depot
Westminster, CA
Computer Network Technician
* Installed, configured and troubleshoot hardware and operating system software
(windows 98, windows 2000, windows XP Professional)
* Installed, repaired and maintained network printers and computer hardware and
peripheral equipment for customers
* Designed and setup LAN, server and remote access for small businesses
* Remote and phone support for customers
10/2000 - 3/2002
Northrop Grumman
Torrance , CA
Computer Network Technician Level II
* Installed, configured and administer the Microsoft Windows 98, Windows NT 4.0
, Windows 2000 Professional system
* Installed, troubleshooting, repaired and maintained Compaq laptops, Compaq De
sktop, hardware, software and peripheral equipment for over 5000 nationwide user
s
* Installed, migrated and troubleshooting network HP printers, LAN, WAN
* Technical support, help desk for North America Honda Headquarters users
* Configured new software to use in LAN and WAN in North America Honda Headquar
ters
2/1999 - 12/1999
Smith West Inc.
Tempe, AZ
Administrator Assistant
* Installed, configured and administer the Microsoft Windows NT operating syste
m
* Administrated and maintenance server and connectivity
* Design and built a computer network using the TCP/IP protocol suite, maintena
nce RAS server
* Install, configure and troubleshoot operating system (3.11, windows 95, windo
ws 98, windows NT), accounting database
* Installed, repaired and maintained computer hardware and peripheral equipment
for 180 users
* Administrated and maintained Microsoft Exchange version 5.5 and end user e-ma
il accounts
* Assisted and connected a wide area network
* Installed Watch Guard firewall, Jet Direct EX Plus print server
Education
07/2009 - current
Capella University
US-Minnesota
Information Assurance and Security
Courses completed:
* Communication Strategies for IT Professional
* Fundamental of Project Management
* Ethic & Human Side of Information Technology
* Enterprise Architecture
Certification:
Microsoft Certified Professional (MCP)
* Network Essential and Windows Server
* Microsoft Systems Management Server, Microsoft Windows NT Network Administrat
or, Microsoft Exchange
Additional Information
Self motivate, fast learning, contact with all level person