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*James Kramer

14848 North 46th Place


Phoenix, AZ 85032
Phone: 602-770-4200
E-mail: jk9cf0d8@westpost.net

Personal Profile
Motivated, personable business professional with a successful career with major
corporations to profitable small business ownership. Talent for quickly masteri
ng technology to certifications in insurance and securities. Diplomatic and tac
tful with professionals and non-professionals at all levels. Believe that custo
mer service is the foundation to any successful business operation.
Experience
WAGE WORKS, Customer Service Specialist - Temporary Assignment
11/09 - 05/10
Wage works is a Third Party Benefits Administrator servicing the benefit adminis
tration programs for Fortune 500 Companies.
*Received comprehensive training in client benefit programs to include flexible
spending accounts, health retirement accounts, health savings accounts and comm
uter transit programs.
*Provided customer service to assist participants in managing their funds, troub
leshooting account discrepancies and verification of benefit spending.
AMERICAN FAMILY INSURANCE, Insurance Agent
12/03 - 07/09
Established new office, building policy revenue to over $800K in a six year peri
od representing over 1,000 policies.
*Built business from ground up through networking and ongoing business developme
nt strategies. Maintained a high level of customer service with existing custom
ers to leverage relationships to expand new business from referrals, introducing
new product lines and from annual client insurance audits.
*Hold insurance license for life, health, property and casualty.
*Hold series 6 and 63 securities licenses.
*Maintained office procedures to ensure full compliance with securities commissi
on and insurance board requirements.
COVENANT MORTAGE, Loan Originator
07/01 - 12/03
Responsible for developing client base through personal relationships and cold c
alling.
*Achieved top loan officer award five times during first year of employment.
SPRINT CORPORATION, Regional Sales Manager
04/98 - 07/01
Responsible for developing dealer networks to sell Sprint's voice and data equip
ment in a five state territory.
*Achieved top sales manager in 1999.
* Maintained a high level of customer service with existing customers and levera
ged relationships to
Expand dealer network through cold calling and responding to business developmen
t leads.
VODAVI TECHNOLOGY, National Sales Manager - Western Region and International Mar
ket 12/85-04/98
Responsible for developing wholesale dealer networks that would sell, install an
d service Vodavi business data systems to end users.
*Developed new dealer networks through on-going business development efforts inc
luding cold calling
and face to face meetings & presentations.
*Supported established dealer networks by maintaining ongoing relationships, pro
viding comprehensive
field training programs and assisted dealers with customized presentations to pr
ospective end users.
*Served as the liaison between the field and manufacturing team by troubleshooti
ng and developing
Customized data system solutions for end users.
Education
Mid-America Nazarene University - Olathe, KS Bachelor of Arts Degree - Marketi
ng

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