Bernard J.

Chong
1 Great Plain Rd. Norwich, CT 06360 (860) 213-2143 bc5890dc@westpost.net
A results driven and analytical professional with over 8 years experience in lar
ge retail operations. Expert in problem solving alternatives with proven ability
to work under stress, meet deadlines and implement plans effectively while maxi
mizing profit and customer service.
Areas of Expertise

- Perpetual Inventory
- Human Resource and
Employee Management
- Fluent in Spanish
- Operations Management
- Lead teams of over 10/100 direct/indirect employees
- Merchandising Management
- Import-Export Mexico-US-Canada
- Hazmat trained
- Train the trainer

Professional Experience
Home Depot Stores Montville, CT
Assistant Store Manager 2005-2010
- New Location and Start up Management for the Montville Store, forming the init
ial team.
- Winner of the 2009 Garden Gold Cup; District award given to best of 9 stores f
or best in-stock, staffing, merchandising, training and least amount of dead inv
entory (ICE).
- Highest divisional live good comps for 2009. By maximizing merchandising space
and relationship with venders we were able to increase sales by 33%
- Consistently in 3rd best controllable expense store in the division for 2008 &
2009.
- Orientation Captain for the Store; responsible for introducing new associates
to the team, processing documentation, setting them up in the system and establi
shing them with proper training and mentorship.
- Monitored attach rates for add on sales such as; credit cards, extended warran
ties & installations.
Wal-Mart Stores Westerly, RI
Assistant Store Manager 2002-2005
- Supercenter remodel and Expansion, managed temp remodel associates and physica
l department transfer from one area of the store to another without disrupting c
ustomer service or day to day operations.
- Designed and applied staffing plans for the peak seasonality from in Memorial
Day and sloping after the 4th of July.
- Hard-lines Assistant Manager for the highest sales volume store ($108 million)
in the South Eastern CT District.
- Coordinated seasonal sales stores with planning and staffing
- Managed and off-site warehouse with over $2 million in merchandise and fixture
s
National Exchange Calexico, CA
Operations Manager 1996-2002
- Developed a business model to target profitability against LIBOR, Prime and TI
IE rates
- Consistently beat profit expectations, by providing excellent customer service
, accessing real-time accurate financial information and the best exchange rates
.
- Pegged strategic exchange rates of the US Dollar vs. Mexican Peso, establishin
g a balanced mix of funds in inventory to maximize earnings and minimize risk pr
oviding crucial agility to our operation by adjusting exchange rates and creatin
g financial gain by reducing one currency and accumulating another.
- Wholesale accounts manager, promoted new accounts from local industry and comm
erce offering, competitive rates and personal customer service.
Education
CETYS Universidad Mexicali, Mexico
B of A in Business Administration & Human Resources -equivalent 1998-2002
ITESM Universidad Monterrey, Mexico
Partial Certificate in Law Studies -equivalent 1992-1996
* References furnished upon request.