Objective

I am seeking a responsible and challenging position that would allow me to apply

my experience and skills towards succeeding in the areas of administration, ope
rations and supervision in a progressive organization.
Qualifications Summary
A productive, quality-oriented Administrative Support professional experienced w
orking in fast-paced environments demanding strong organizational, technical, an
d interpersonal skills. I am trustworthy, ethical, and discreet; committed to s
uperior customer service. I am confident and poised in interactions with indivi
duals at all levels. Am detail-oriented and resourceful in completing projects;
able to multi-task effectively.
Capabilities include:
Customer Service & Relations; Word Processing & Typing; Telephone Reception; Fil
ing & Data Archiving; General Accounting; Computer Operations; Office Equipment
Operations; Process Analysis/Data Collection and Report Generation with Excel; M
edical Terminology; Problem Solving.
Experience Highlights
Management & Supervision
Oversaw operations in fast-paced payroll processing center including data entry,
quality control, mailroom operations and check/deposit statement printing and p
rocessing. Conducted troubleshooting and resolved problems. Mediated staff dis
putes and handled complaints. Participated in staff recruitment, hiring, traini
ng and scheduling. Supervised a staff of 19 payroll clerks and team leaders.
Customer Service & Reception
Worked with customers to resolved problems and complaints. Demonstrated ability
to maintain composure and work efficiently in a fast-paced environment while pr
eserving confidentiality. Operated multi-line phone system, receiving incoming c
alls and handling customer inquiries or directing to appropriate individuals.
Administrative Support
Performed administrative and secretarial support functions for the Area Sales Ma
nager and Administrative Manager of a major employment service. Coordinated and
managed multiple priorities and projects. Provided secretarial and reception s
ervices for a busy payroll/billing operation. Assisted with general accounting
functions; handled A/P and A/R. Provided telephone support; investigated and res
olved payroll/billing problems. Trained newly assigned payroll/billing clerks.

Employment History
PAYROLL PROCESS ANALYST, Manpower of Texas, L.P., Dallas, TX
ADMINISTRATIVE MANAGER, Manpower Temporary Services, Dallas, TX
ADMINISTRATIVE ASSISTANT, Manpower Temporary Services, Dallas, TX
PAYROLL CLERK, Manpower Temporary Services, Dallas, TX
PASSENGER SCREENER, Wackenhut Corporation, Albuquerque, NM
NCOIC, AEROMEDICAL SERVICES, United States Air Force
SUPERVISOR, MEDICAL EXAMINATIONS SECTION, United States Air Force
MEDICAL SERVICES TECHNICIAN, United States Air Force
SECURITY SUPERVISOR, United States Air Force
SECURITY OFFICER, United States Air Force
Education & Training
Video Technical Institute, Dallas, TX, office automation
City Colleges of Chicago, Chicago IL, general studies
University of Nevada-Las Vegas, Las Vegas, NV, general studies
Eastern New Mexico University, Clovis, NM, general studies
U.S.A.F. Supervisor’s Course, United States Air Force Leadership School
U.S.A.F. Command Non-commissioned Officer’s Academy, United States Air Force
U.S. Department of Transportation Emergency Medical Technician Course
U.S.A.F. School of Aerospace Medicine’s Aerospace Medicine Supervisor’s Course