Glenda K.

Griswold
2673 St. Albans Circle, NW
North Canton, OH 44720
330-499-5822
gga18b7a@westpost.net
SUMMARY
Software Systems Engineer with extensive experience in software architecture, de
sign, and development. Adept at leading a diverse team of software developers th
rough the full life cycle of software product development from requirements thro
ugh release and customer support. Easily adaptive to new technology. Exception
al problem solver with strong interpersonal and leadership skills. Critical eye
for details and improvements in software architecture and user interface design
. Experienced mentor and resource for other developers on a team.
Key skills include:
* Team leadership
* Problem solving
* Attention to detail
* Analysis and planning
* Agile / iterative software methodology
* Management of project resources
* System Architecture and Design
* Real-time applications
* Graphical User Interface design
* Software Localization / Multi-lingual support
* Device hardware diagnostics
* Multi-threaded application development
PROFESSIONAL EXPERIENCE
Diebold, Incorporated, North Canton, OH
1991 - 2010
Global manufacturer of self-service delivery and security systems and services,
including automated teller machines (ATMs), remote teller systems, vaults, and s
ecurity systems, for the banking and retail markets.
Senior Software Systems Engineer
1999 - 2010
Technical leader for software development of diagnostic software used by service
technicians to maintain and repair ATMs. Development team consisted of 10 to 1
5 developers on 4 continents.
* Architected, designed and developed diagnostic software, Opteva Service Diagno
stics (OSD), for the Opteva product line. Developed software using Microsoft Vi
sual Studio C# .NET using object-oriented programming and agile / iterative soft
ware development.
* Designed and developed diagnostic software to be extensible so that developers
in other locations could add devices to the product without core software chang
es. Product grew from 17 devices supported in 2003 to 47 devices in 2010.
* Designed and developed user interface and core toolkit libraries for the diagn
ostic software.
* Coordinated the development and integration of device diagnostics from develop
ers in 5 international locations (Ohio, Brazil, China, Italy and Belgium).
* Released 39 versions of the "end-customer" and "Diebold technician" variations
of the product.
* Developed guideline documents that allowed developers around the world to crea
te diagnostics for specific devices and integrate them into the main diagnostic
product with minimal guidance.
* Designed and implemented interfaces to an encrypted documentation CD from devi
ce tests to allow the user to immediately access in-depth information about the
device while testing.
* Designed launch of the diagnostic software from a secure encrypted USB drive.
* Led the project to translate the diagnostic software into 6 languages: Simplif
ied Chinese, Spanish, French, Italian, Russian and Thai. Integrated approximate
ly 600 .NET resource files for the graphical user interface. Coordinated with t
he external translation vendor.
* Managed project resources for development of the core software toolkit (3-6 de
velopers). Collaborated with the quality test group in Brazil to validate the pr
oduct and with the technical publications department for release of documentatio
n for the product.
* Worked with the technicians in the field to identify specific areas to improve
the product.
* Supported programmers on other teams with the development of transaction-based
device software. Identified and fixed a timing problem in their software by wr
iting an aggressive test program to exercise the threading in the faulty softwar
e.
* Participated as a member of a multi-departmental team to aid in communication
and cooperation between various software development groups. Members shared inf
ormation on current design efforts and system problems.
* Architected, designed and developed HTML browser-based diagnostic software for
Diebold's OptiNet product line. Software used ASP technology and was also the
basis for the companion SNMP support software.
* Received 17 U.S. Patents for software designs in ATMs.
Software Systems Engineer III, Electronic Systems Engineer III
1991 - 1999
Software developer on various ATM transaction and diagnostic software products f
or earlier Diebold product lines.
* Developed, tested, and supported ATM terminal and diagnostic software.
* Led a development effort to add in-service maintenance to ATMs that allowed ba
nk personnel to resupply the terminal without taking it out of service to custom
ers.
McDonnell Douglas Corporation (Boeing), St. Louis, MO
1986 - 1991
Manufacturer of military and commercial aircraft, including the F-15 Eagle, F/A-
18 Hornet, F-4 Phantom, MD-80 and MD-11, for the United States, U.S. allies, and
commercial airlines.
Senior Engineer in Electronics at McDonnell Aircraft Company
Software and hardware engineer for the F-15 avionics main computer software and
hardware testing laboratory.
* Systems Manager for five Harris minicomputers including the development of dev
ice drivers and diagnostic software for custom hardware.
* Designed and implemented three circuit boards and related software that interf
aced a personal computer with custom memory hardware for avionics integration an
d testing.
* Security clearance: Secret (inactive).
EDUCATION
Bachelor of Engineering, Vanderbilt University, Nashville, TN
Electrical Engineering and Mathematics,
Graduated With High Honors
Stark State College, North Canton, OH - 2010
Internet/Intranet Design and Development class
COMPUTER PROFICIENCY
Operating Systems:
MS-Windows XP, OS/2, SunOS
Development Tools:
MS-Visual Studio 2008 and earlier, Visual Basic 6.0, Rational ClearQuest, ClearC
ase and BuildForge, PVCS
Programming Methodologies:
Object Oriented Design and Development, Agile / Iterative Programming
Programming Languages:
C#, .NET, C++, VB, C, HTML, CSS, XML, ASP, Java, Ada, x86 assembly
Office Software:
MS-Office 2007 and earlier including Word, Access, Excel, PowerPoint, Project