Atit Patel

1000 N Elmhurst Rd
Mt Prospect, Il 60056
Cell: (847) 385-8576
apa3c822@westpost.net
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SKILLS SUMMARY
Experience in system analysis and development, user support, technical troublesh
ooting, quality assurance, problem solving, and documentation. Skilled in deter
mining system requirements and specifications for complex application developmen
t projects. Able to communicate effectively with multifunctional teams, program
mers and technical staff at all levels. Strong customer service. Experienced i
n consulting with users, resolving problems, and meeting specific technical and
business needs. Effective ability to coordinate multiple projects simultaneousl
y.________________________________________
EDUCATION
Bradley University Peoria, IL BMA-Business Computer Systems
Bachelor of Science
Graduated December 2004
DePaul University Chicago, IL SQL Server Business Intelligence Certified
IPD Certificate Program
Winter Quarter 2009
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EXPERIENCE
Equable Ascent Financial, LLC 4/08-5/10
Data Management Analyst
Role of IT member on the data management team.
Primary contact with outside vendor Latitude Debt Software that provides our so
ftware.
Provide end-to-end data analysis, documentation to map data, workflow, and proc
esses from disparate sources.
Work with users to analyze current business processes and procedures to help id
entify gaps and areas for process improvement.
Providing post-production support for system issues, including research and fol
low-up.
Reconcile data with outside agencies to assure information is accurate.
Researched and proposed applications and systems, presenting recommendations to
CIO.
Manage regression testing and implementing Latitude Debt Software upgrade on SQ
L Server 2005.
Main contact for Latitude Debt Software issues due to knowing the table structu
res and stored procedures
Responsible for daily processing of files into the database.
Responsible for reporting data on debtors to credit bureaus.
Responsible for analyzing new bought credit card portfolios for required data.
Responsible for entering data from new purchased portfolios and assigning it ou
t to external agencies.
Developing training documents & delivering end user training sessions in suppor
t of Production rollout.
Created Ad-Hoc reports writing SQL Scripts that used multiple Syntax for other
departments.
Automate reports to increase productivity.
Build and maintain SQL scripts, indexes, and complex queries for data analysis
and extraction.
 Ensure best practices are applied and integrity of data is maintained through s
ecurity, documentation, and change management.
Anderson Pest Solutions 5/05-3/08
IT/Business Systems Analyst
Assed users needs to determine functional and business requirements in web-base
d proprietary software
Primary contact with outside vendor that provide our software.
Conduct and document QA testing on all newly developed applications in our 3rd
party software PestPac.
Create, design, and enhance reports
Helped create a new payroll system in PestPac to work in correlation with ADP.
Create reports using Crystal Reports XI and 2008.
Created new procedure manuals to ensure consistent workflow and keep it updated
.
Oversaw data conversion after acquisition of a new office.
Maintain and update servers and software.
Develop system requirements for Windows Server 2003, Citrix, SQL Server 2005,
Windows Exchange 2003, CA XOsoft, and Symantec Backup Exec 11d for Windows Serve
r.
Maintained the website.
Implemented an online customer satisfaction survey.
Implemented Drive Cams in our fleet to decrease vehicle incidents.
Communicate termite data information to DOW monthly.
Perform annual price increases for customers falling into specific criterias.
Implemented Arc Logistics Routing Software, which drove down cost and increased
productive of the technicians.
Oversaw the implementation of a new Avaya phone system.
Designed and implemented handhelds for technicians.
Deliver daily support for 150 users.

Illinois Blueprint Corporation 1/03-6/03

Internship
Maintained Microsoft 2000 Small Business Server.
Performed held desk duties.
Entered data into ACT software.
Helped create, design, and enhance forms.

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SYSTEMS PROFICIENCY
-SQL Server 2005 Management Studio -Creating SQL Queries -Project
Management -Microsoft Office 2000, 2003, and 2007 -Windows SQL Se
rver 2005 -CompTia A+ -CompTia Network+ -Windows OS -Citrix
Metaframe -Crystal Reports XI & 2008 -Job Manager -Workflow