Vous êtes sur la page 1sur 4

CHRISTOPHER JEN

Wolfson College, Barton Road, Cambridgeshire, United Kingdom CB3 9BB


+16049922947
+447717796300
christopher.jen@gmail.com

FOCUS OF INTEREST: TELECOMMUNICATION/WIRELESS/COMPUTER INDUSTRIES


Proactive, analytical, and self-directed professional with technical/business ac
ademic background complemented with comprehensive years of experience in busines
s technology solutions and client management. Broad-based knowledge in managing
and leading people, with proven success in development and implementation of ap
plications that drive insights and efficiencies; interested to pursue a challeng
ing managerial career in an exciting start-up organization.

QUALIFICATIONS SUMMARY
- Proven success in developing and implementing decision support applicati
ons, including database, web, and Windows solutions that save costs, enhance per
formance, and deliver positive bottom-line results.
- Frequently recognized for outstanding performance and for exceeding expe
ctations in positions requiring strong planning, analytical, problem-solving, te
am-building, and leadership skills.
- Accustomed to managing, maintaining, and nurturing positive business rel
ationships with clients from all levels to ensure project efficiency and overall
customer satisfaction.
- Possesses keen business acumen as well as excellent communication and in
terpersonal skills.
- Easily interfaces with business clients, C-Level executives, staff, and
other professionals.
- Multilingual in Chinese, Mandarin, and English

EDUCATION
UNIVERSITY OF CAMBRIDGE, WOLFSON COLLEGE, CAMBRIDGE, UK
Master of Business Administration, 2010
UNIVERSITY OF WATERLOO, WATERLOO, CANADA
Bachelor of Applied Science in Computer Engineering, 2004
GEORGE BROWN COLLEGE, TORONTO, ONTARIO, CANADA
French Pastries, 2002

PROFESSIONAL TRAINING
Solution Selling ~ Getting to Yes ~ Negotiations ~ Managing a Team ~ 802.11 Basi
cs ~ Blackberry RIM

PROFESSIONAL EXPERIENCE
TELUS, VANCOUVER, CANADA 2005-2009
One of the largest telecommunication service providers in Canada with revenues o
f over US$ 9 billion
Corporate Wireless Account Manager (Manufacturing Clients)
Oversaw all aspects of day-to-day operations of corporate wireless account and p
rovided direct leadership on the implementation of inside sales training on mobi
lity technology and TELUS sales processes, resulting to reduction of integration
time from two weeks to two days.
- Trained to sell CISCO, Nortel, Mobile Solutions and devices, PBX, Call c
entre.
- Administered more than 2000 named accounts in the Manufacturing & Distri
bution sector for Medium size business.
- Achieved and exceeded growth quota of CAD $1 million by 15% all through
new clients by actively cold calling, developing relationships and acquiring exc
ellent referrals from existing clients.
- Maintained existing revenue of CAD $2.5 million through conducting segme
ntation plan and managed continuous communication with clients relevant to mobil
ity software solutions.
Customer Sales Engineer (Wireless and Mobility)
Designed and provided wireless speeding street camera solution and smart meterin
g proposal for the Canadian government, which was sold and been implemented in m
ore than 100 cities in British Columbia.
- Established and maintained strategic partnership with Canadian Manufactu
ring Association in order to remain the company on the Board of Directors and se
t up a workshop series on lean production through mobile technology.
- Strengthened, pitched, and employed in-taxi advertising and released sol
ution for Winter Olympics 2010.
- Gathered supporting marketing material for sales based on industry focus
ed issues related to technical solutions.
- Managed RFP process, created documents, and designed templates.
- Identified, proposed and led the implementation of Microsoft Sharepoint
throughout the Customer Sales Engineering across Canada.
- Initiated and facilitated a weekly call with all the customers sales eng
ineers and solutions throughout TELUS to share ideas and best practices.
Team Lead (Quickwin Leadership Development Program)
- Developed a multi-departmental Youth Idea Generation Network focusing on
breaking down departmental boundaries; collaborated with the team to implement
a business case competition resulting in the expansion of multiple chapters acro
ss the country and a new-dedicated HR position.
- Took charge of the preparation of monthly project results presented to v
ice president and all directors at the team meeting.
- Led and supervised a team of four people with regard to year strategic p
lanning, monthly project reporting, and performance review.
- Implemented training guide, organized the process in place, trained and
supervised junior team members.
- Received multiple awards for Stevie Award and was BCTIA Best Support Tea
m Award runner up.
- Built and designed a marketing campaign for brand awareness in the compa
ny.
- Redesigned hiring process and helped hire over 10 people into the compan
y over 8 months that have progressed to very senior positions in TELUS.
- Focused on team culture by creating different informal ways for people t
o communicate through the M&M stand, Golden Banana Award, Kaffeeklatsch, and yea
rly team building events.
Business Analyst (Quickwin Leadership Development Program)
- Introduced the integration of social networking applications, such as Wi
ki, blogs, Twitter, and others to executives, which led in order improving coord
ination within company personnel.
- Built 15 business applications in C# or COGNOS that utilized to engineer
ing forecasting to achieve dynamic workflow that saved the company $2 million wo
rth of operational expenses.
- Led the development, implementation, and facilitation of training to 18,
000 employees on a new workflow application, which led to receiving the Emerging
Leader Award for top performance.
- Functioned as a team lead and assigned in key projects, including FOX 2
year project.
Handled Consulting Projects, include:
~ MMC Ventures (Ventures Capital), London, UK 2010-Present - Develop prici
ng strategy for a Location Based Services company focused on emerging markets; p
repare report on the dental implant market in Europe; design project improvement
plan for the sales process and sales training program in a video conferencing s
tartup; and analyze web and tradition low tech based startup companies in the UK
area.
~ eLong, Beijing, China 2010 - Created consumer purchasing behavior model
of expatriates living in China by operating focus groups and quantitative survey
s; and evaluated more than 2100 surveys results to draw valuable insights for th
e client. Served as pivotal individual who was in charge of customer stakeholder
management with client contacts and project expectations.
~ Love Cambridge, Cambridge, UK 2009 - Conducted comparative research of t
he best city perception surveys utilized to develop a template for Cambridge. Pe
rformed in-field survey of over 10 business leaders and led 2 focus groups that
resulted in market segmentation of residents. Assisted in the refinement and dev
elopment of KPIs of the new Love Cambridge Organization.

SIERRA WIRELESS BURNABY, CANADA 2004-2005


Systems Engineer
- Developed and implemented automated testing fixture, designed to test an
ticipation of several end-user scenarios for the first Windows Smartphone (VOQ).
- Facilitated strategic problem resolution meetings in collaboration with
hardware and software teams.
- Proactively interacted with vendors regarding Microsoft Mobile and Sieme
ns to identify resolution software and hardware issues.
- Worked in several countries with different carriers to resolve network i
ssues France, UK, Spain, Italy, and Greece.

PROFESSIONAL AFFILIATIONS AND ACTIVITIES


- Associate Director, Half the Sky, EU Development
- Member, White Rock Toastmasters and Wolfson College M1 Rowing Boat
- Director, Cambridge MBA Food and Fashion Club
- Vice President, Toastmasters Club and Nico Rowing Club
- Founder, Leadership Development Network at TELUS and Elgin Public Speaki
ng
- Team Captain, Adventure Race 6km kayak/32km mountain biking/10km running
- Building Manager, TELUS Employee charity program
AWARDS AND HONORS
Vancity - Community Award ~ Toastmaster CTM - Bronze Award ~ Top Mark - Computer
Algorithms (Waterloo), Venture Capital (Cambridge) ~ TELUS - International Stev
ie Award for Best Support Team, Emerging High Performing Leader, and Accelerator
Award

Vous aimerez peut-être aussi