KENNETH INGRAHAM

230 S. MacArthur Blvd., Apt. #904 Coppell, TX 75019 kia56b8c@westpost.

net
Tel: (972) 304-9873 Cell: (214) 435-7753
Diversely-qualified ELECTRONICS TECHNICIAN, specializing in comprehensive troubl
eshooting, maintenance and repair of technical and electronic components within
highly-functioning, technology-based organizations.
ELECTRONICS MAINTENANCE TROUBLESHOOTING & REPAIR SYSTEMS TESTING
PROCESS IMPROVEMENT ISSUE RESOLUTION QUALITY CONTROL EVALUATION
TRANSFERRABLE SKILLS
SKILLED ELECTRONICS TECHNICIAN: Broadly-experienced in accurately diagnosing and
efficiently resolving a range of diverse technical issues as well as effectivel
y facilitating all aspects of electronics maintenance and repair.
DEADLINE-DRIVEN PROJECT MANAGER: Committed to delivering all projects on-time an
d according to standards; highly-effective working autonomously or as part of a
team, particularly within fast-paced technical environments.
ANALYTICAL PROBLEM-SOLVER: Proactive and resourceful in the identification and r
esolution of emerging and existing issues, displaying impressive problem-solving
abilities in the pursuit of organizational and team goals.
DEDICATED SELF-STARTER: Exhibits outstanding work ethic, as demonstrated by exem
plary attendance record spanning career, as well as keen attention to detail and
commitment to quality assurance in the completion of tasks.
INTELLIGENT QUICK-LEARNER: Exceptional capacity to efficiently obtain and levera
ge complex electronic and technical knowledge and applications as well as acquir
e nearly any skill via a single demonstration or explanation.
TECHNICAL SUMMARY
HARDWARE: Applied knowledge and experience providing comprehensive support of de
sktop and laptop computers, printers, NIC cards, motherboards, hard drives and R
AM memory as well as ATM machines.
SOFTWARE: Proficient in Microsoft Professional Office Suite, including: MS Word,
Excel, Access, PowerPoint and Outlook; Internet Explorer, Windows Home Edition
O / S, Oracle, Visual Studio and Symantec Ghost.
WARRANTY & SERVICING: Experienced in the administration of warranties and servic
e contracts with technology vendors such as: Dell, Gateway, Hewlett Packard (HP)
, Packard Bell, Compaq, CompuAdd and Ciera.
PROFESSIONAL EXPERIENCE
FIELD SERVICE REPAIR TECHNICIAN November 2008 March 2010
WINCOR-NIXDORF, INC. Austin, TX
Diagnose, repair and provide regular maintenance for a large and highly-functio
ning network of ATM machines located within the dynamic Dallas / Fort Worth terr
itory on behalf of Chase / Wells Fargo Banks.
First Line Field Service Repair Technician, responsible for reacting in a timel
y, reliable manner to efficiently resolve cash / check jams and other technical
issues, effectively restoring functionality as quickly as possible.
Cover a broad and densely-populated market, performing comprehensive, ongoing m
aintenance of ATM machines to ensure proper function and extended life of costly
equipment, resulting in improved profitability.
SYSTEMS TESTING / REPAIR CONSULTANT August 2008 October 2008
G-TECH TEMPORARY SERVICE Irving, TX
Contractor to Teleplan, facilitating the testing and repair of computer desktop
and laptop system boards for clients such as Dell, Best Buy and Gateway Compute
rs as well as MPC, who later acquired the Gateway brand.
ELECTRONICS TECHNICIAN May 2006 May 2008
MAINSTREET, INC. Grand Prairie, TX
Employed excellent technical abilities and in-depth knowledge of electrical com
ponents in order to efficiently provide continuous service, maintenance and repa
ir of U-scan equipment for numerous Kroger grocery stores.
Coordinated and executed the repair and / or refurbishing of desktop and laptop
 computers through ongoing monitoring and tracking of warranties and administrat
ion of comprehensive service contract with Fujitsu.
Gained hands-on experience soldering through-hole and surface mount technology
(SMT) board components in order to repair damaged and defective electronic circu
it boards and restore function of electronic components.
ELECTRONICS TECHNICIAN June 1994 April 2006
SERVICE ELECTRONICS, INC. Dallas, TX
Repaired cash registers and computer monitors for Sears stores, replacing test
circuit boards, voltages and components and troubleshooting printers, desktop /
laptop system boards, networking cards and cash drawers.
Applied exceptional analytical ability and keen attention to detail in the disc
overy and resolution of a major memory component defect causing significant disr
uptions in operations, resulting in improved efficiency.
Acted as key subject matter expert and organizational resource, thoroughly rese
arching available replacement options for point-of-sale division and advising ma
nagement on selection / implementation of new application.
ADDITIONAL EXPERIENCE
ELECTRONICS ASSEMBLER / TECHNICIAN, Stanley Manufacturing, Carrollton, TX, April
1993 June 1994.
DEBUG TECHNICIAN, Seagate Technologies, Oklahoma City, OK, May 1990 April 1993.
EDUCATION AND TRAINING
BACHELOR OF ARTS (BA): BIBLE / RELIGIOUS EDUCATION
OKLAHOMA CHRISTIAN UNIVERSITY Oklahoma City, OK
ASSOCIATE OF APPLIED SCIENCE (AAS): ELECTRONICS
EASTERN OKLAHOMA STATE Wilburton, OK