KARYN S.

DEMZIK
3710 Silver Springs Rd * Cumming, GA 30041 * (770) 889-6421 * kda60dd0
@westpost.net
________________________________________________________________
QUALIFICATIONS
2.75 years administrative support; 3 years marketing proposal management / offic
e management including administrative support of Vice President; 18 years of IT
telecommunications management including analysis, computer support, technical wr
iting, and training; and 18 years customer service experience.
EDUCATION
Harding University, Searcy Arkansas
Bachelor of Arts-Mathematics
Minor in English
Graduated magna cum laude
RELEVANT SKILLS AND EXPERIENCE
Administrative/Technical Support
Toyota Motor Manufacturing Texas - San Antonio, TX
Administrative Assistant (May 2006-April 2009)
Provided administrative and technical support for 300 plus team members in Paint
, Plastics, and Kaizen groups plus two department level managers, 5 assistant ma
nagers, and 3 Japanese coordinator executives. Expert at multi-tasking in accou
nting, budget and inventory functions, database management, spreadsheet/graphics
creation and updates, checkbook control for all requisitions, supply management
, and expense report / travel administration. Managed paint coverall program and
database for entire Texas Plant. Trained in the Toyota Production System and de
dicated to implementing Kaizen (continuous improvements) to current position sta
ndardized work procedures.
* Utilized advanced analysis, problem solving and troubleshooting skills in mana
ging the plant coverall account for over 2.5 years. Analyzed data for all depart
ments utilizing databases, spreadsheets and graphics for cost savings and budget
management reporting to senior level personnel. Resolved daily shortage issues,
impromptu tour demands, locker problems and a multitude of other issues for ove
r 700 team members, executives, and salaried management. Serve as primary conta
ct with vendor. Documented all account handling procedures. Manage master databa
se for this program.
* Specialized in the software support for Paint and Plastics management team inc
luding the development of spreadsheets, databases, graphics, and presentations.
Responsible for daily report publishing on the Paint production website. Manage
d employee database for several departments and developed update procedures. Use
d advanced PC skills to answer daily technical software/hardware questions. Also
, assisted management and production line personnel with operation of scanners,
plotters, copiers, laminating equipment, and printers. Documented procedures for
all special graphics reporting performed by Assistant Staff position.
* Used technical writing skills in documenting electronic checkbook system and i
ts interaction with spot buy purchasing system. Responsible for training new spe
cialists and group leaders as required on these processes. Initiated and documen
ted an innovative system for efficient electronic handling of supply orders. Dev
eloped and implemented training for management team to utilize supply system pro
cedures.
Technical skills: Experienced user of Microsoft Excel, Word, PowerPoint, Access,
 Publisher, Lotus Notes, Visio, PeopleSoft Financials, PeopleSoft Inventory, and
Cognos. Perform independently with minimum of supervision.
KARYN S. DEMZIK - page two
Construction Proposal/Office Management
W.G. Yates & Sons Construction Company - San Antonio, TX
Marketing Proposal / Office Manager (January 2003-May 2006)
Developed Competitive Bid responses to Requests for Proposals (RFPs) for the Tex
as Division Construction office. Designed and prepared marketing material and p
resentations for potential clients and organized representation and participated
in local tradeshows. Supervised office personnel and office functions in the S
an Antonio office of the Texas Division. Trained new clerical personnel on phon
e system, accounting, supply and filing duties. Provided administrative/technica
l support for Vice President and also Chief Estimator of Texas Division.
* Utilized technical writing/analytical skills in developing complex proposals f
or commercial construction bids. Developed nine successful proposals where Yate
s was awarded the construction contract. These contracts ranged in value from $
2.6 million to $67.7 million.
* Implemented Bid Fax (auto dial) system for the San Antonio office. Responsible
for frequent updates and transmissions for each construction bid. Documented an
d trained new office personnel on its use. Involved in analysis, selection, and
conversion implementation of new system to replace Bid Fax.
* Created marketing contact database / report for Vice President and marketing s
taff.
* Demonstrated ability to work well under pressure to meet dual responsibilities
of construction proposal deadlines and daily office management demands.
Technical skills: Experienced user of Microsoft Word, PowerPoint, Excel, Access
and Outlook. Also, familiar with Adobe Acrobat and Adobe Photoshop software.
IT Computer & Data Support/Telecommunications
MCI WorldCom - San Antonio, TX and St. Louis, MO
(June 1997- December 2002)
Analyst Application Development III, MCI WorldCom, Information Services, San Ant
onio, TX
Developed technical Requirements/Design documents for internal web applications.
In addition, developed testing procedures and test cases for user acceptance t
esting. Organized and led formal User Acceptance Testing for internal production
support websites. Directed special projects to document Production Support proc
edures and create user guides for web-based projects. Developed/maintained docum
entation website. Created / maintained AS/400 SQL queries to satisfy internal a
nd external customer requests for billing reports. Summit Club award winner in
2000 for development of year 2000 test plans/testing. (October 1997-December 200
2)
Specialist Customer Provisioning II, WorldCom, North, Chesterfield, Missouri
Responsible for order entry, tracking and coordination with sales and customers.
Design circuits utilizing the Circuit Inventory System within F&E. Work closel
y with the Local Exchange Carriers and WorldCom technicians to insure customer o
rders are completed on a timely basis. (June - October 1997)
Southwestern Bell Telephone Company - St. Louis, MO
(December 1976 - December 1991)
Area Manager-Customer Services Software Support, Customer Services Department
Developed, scheduled and taught minicomputer courses. Also, part-time administr
ator for DEC minicomputer with over 200 users. (1990-1991)
* Personally organized, developed and instructed Digital Equipment Corporation (
DEC) ALL-IN-1 minicomputer software training courses for Southwestern Bell manag
ement and clerical staff in St. Louis and Kansas City. Frequent travel required
by this position.
* Utilized technical writing skills to develop training material, schedules, and
evaluation form for students to rate the instructor.
KARYN S. DEMZIK - page three
IT Computer & Data Support/Telecommunications
Southwestern Bell Telephone Company - St. Louis, MO (continued)
Area Manager-Forecasting, Missouri Operations
Directed a Computer & Data Support Group that met data and programming needs of
29 clients. Provided mainframe and PC programming services plus supported PC so
ftware and hardware. Also, supervised up to three managers and four clerks. (19
82-1990)
Customer Services Staff Supervisor-Forecasting, Missouri Operations
Technical consultant to Missouri State Forecasting in provision of time-share an
d other software applications required Designed and implemented the Missouri S
tate C&DS group. Supervised management/clerical staff. Documented/maintained a
ll BASIC programs. (1978-1982)
Staff Specialist-Accounting, Corporate Books/General Headquarters
Developed and converted a new mechanized system of financial reports. Composed
user/programmer documentation and conducted training for new system. Supervised
two management programmers. (1978)
Senior Analyst-Data Systems, Data Systems/General Headquarters
Designed and implemented a series of Sperry-UNIVAC minicomputer input programs o
n the CADE (Computer Assisted Data Entry) system in five states to replace card
input on the Ledger and Journal Maintenance System (LAJMS). Participated in a t
eam that developed, programmed (COBOL language), tested, documented and implemen
ted LAJMS throughout Southwestern Bell. (1976-1978)
Customer Service
American Honda Finance - Alpharetta, Georgia
Customer Account Representative / Subject Matter Expert (SME) / Trainer (June 20
09 to Present) - full time contracting assignment through Maristaff
Jigsaw Meeting LLC - Alpharetta, Georgia
Technical Writer / Director of Customer Services Training and Support (April 200
9 to June 2009 full time; June 2009 - March 2009 part time technical writer)
The Disney Store - Buford, Georgia
Cast Member (Mall of Georgia -- May 2009 to Present; San Antonio, TX -- Decembe
r 2002 to April 2009, April 1997 to August 1999; St. Louis, MO -- April 1989 to
August 1996)
Roots, St. Louis - St. Louis, Mo
Co-Assistant Store Manager, St. Louis Galleria (August 1996 to April 1997)
Gateway Metro Credit Union - St. Louis, MO
Member Services Representative I (November 1995 to August 1996)